Bedding, Cribs & Rollaways
Q: Are cribs available for guests staying at AC Hotel Dallas Downtown?
A: Cribs are not available at AC Hotel Dallas Downtown.
Q: Are down/feather pillows available at AC Hotel Dallas Downtown?
A: Down/feather pillows are not available at AC Hotel Dallas Downtown.
Q: Are foam pillows available at AC Hotel Dallas Downtown?
A: Foam or hypoallergenic pillows can generally be provided upon request.
Q: Are luxury linen types available at AC Hotel Dallas Downtown?
A: Luxury linen types are not available at AC Hotel Dallas Downtown.
Q: Are rollaway beds available at AC Hotel Dallas Downtown?
A: No, the rooms at AC Hotel Dallas Downtown do not permit rollaway beds.
Q: Are sofa beds available at AC Hotel Dallas Downtown?
A: Yes, sofa beds are available in select rooms at AC Hotel Dallas Downtown.
Q: Is a down/featherbed available at AC Hotel Dallas Downtown?
A: A down/featherbed is not available at AC Hotel Dallas Downtown.
Q: Is a duvet available at AC Hotel Dallas Downtown?
A: Rooms at the AC Hotel by Marriott Dallas Downtown feature duvets / plush bedding, and guest rooms are outfitted with a comfortable duvet or comforter. Extra duvets can be requested directly from the front desk or housekeepers.
Q: Is a pillow-top mattress available at AC Hotel Dallas Downtown?
A: guest rooms at AC Hotel Dallas Downtown feature pillowtop beds with premium bedding
Q: Is a portable play yard-type crib available at AC Hotel Dallas Downtown?
A: A portable play yard-type crib is not available at AC Hotel Dallas Downtown.
Q: Is a traditional crib available at AC Hotel Dallas Downtown?
A: A traditional crib is not available at AC Hotel Dallas Downtown.
Q: What is the fee for a crib at AC Hotel Dallas Downtown?
A: Cribs (or cots/travel cribs) at the AC Hotel Dallas Downtown are complimentary upon request.
Q: What is the thread count of the bed linens provided at AC Hotel Dallas Downtown?
A: The bed linens provided at AC Hotel properties (including AC Hotel Dallas Downtown) feature a 300-thread-count.
Guest Services
Q: Are complimentary toll-free calls available at AC Hotel Dallas Downtown?
A: Complimentary toll-free calls are not available at AC Hotel Dallas Downtown.
Q: Do you have to be a hotel guest to visit the AC Hotel Dallas Downtown or dine at the restaurants?
A: No, you do not have to be a hotel guest. Non-registered guests and local visitors are welcome to visit the hotel and dine or drink at its venues, including the AC Lounge, AC Kitchen, and public lobby spaces. Valet parking is available for non-guests, though amenities like the indoor pool, guest rooms, and fitness center are restricted to registered overnight guests.
Q: Do you offer Resort or Day Passes that will allow access to the amenities at AC Hotel Dallas Downtown?
A: We do not offer Resort or Day Passes for access to our amenities. Our fitness facility and indoor pool are available for hotel guests.
Q: Does AC Hotel Dallas Downtown deliver a complimentary newspaper to guest rooms?
A: AC Hotel Dallas Downtown does not deliver a complimentary newspaper to guest rooms.
Q: Does AC Hotel Dallas Downtown offer a complimentary newspaper in the lobby?
A: A complimentary newspaper in the lobby is not available.
Q: Does AC Hotel Dallas Downtown offer babysitting services?
A: AC Hotel Dallas Downtown does not offer babysitting services.
Q: Does AC Hotel Dallas Downtown offer complimentary coffee in lobby?
A: Yes, the AC Hotel by Marriott Dallas Downtown offers coffee and tea service in the lobby/common area.
Q: Does AC Hotel Dallas Downtown offer complimentary in-room coffee or tea?
A: Yes, rooms at AC Hotel Dallas Downtown have a coffee/tea maker.
Q: Does AC Hotel Dallas Downtown offer complimentary long distance calls?
A: AC Hotel Dallas Downtown does not offer complimentary long distance calls.
Q: Does AC Hotel Dallas Downtown provide complimentary concierge desk service?
A: The AC Hotel by Marriott Dallas Downtown does not feature a dedicated, complimentary concierge desk, but the hotel offers 24-hour front desk service where staff can assist with guest inquiries, local recommendations, and general arrangements.
Q: Is a safe deposit box available at AC Hotel Dallas Downtown?
A: A safe deposit box is not available at AC Hotel Dallas Downtown.
Q: Is a voltage converter available at AC Hotel Dallas Downtown?
A: A voltage converter is not available at AC Hotel Dallas Downtown.
Q: Is an electrical adapter available at AC Hotel Dallas Downtown?
A: Electrical adapters are not available at AC Hotel Dallas Downtown.
Q: Is grocery shopping service available at AC Hotel Dallas Downtown?
A: Grocery shopping service is not available at AC Hotel Dallas Downtown.
Q: Is same-day dry cleaning available at AC Hotel Dallas Downtown?
A: Same-day dry cleaning is not available at AC Hotel Dallas Downtown.
Q: Is the front desk open 24 hours at AC Hotel Dallas Downtown?
A: Yes, the front desk at the AC Hotel by Marriott Dallas Downtown is open 24 hours a day to assist guests with check-in, check-out, and general inquiries.
Q: Is there a concierge or guest services desk available at AC Hotel Dallas Downtown?
A: While there is no dedicated concierge, the front desk staff at AC Hotel Dallas Downtown are available to assist with guest inquiries and resolutions.
Q: Is valet cleaning available everyday at AC Hotel Dallas Downtown?
A: Valet cleaning is not available at AC Hotel Dallas Downtown.
Q: Is valet dry cleaning available at AC Hotel Dallas Downtown?
A: Valet dry cleaning is not available at AC Hotel Dallas Downtown.
Q: Is wake-up call service available at AC Hotel Dallas Downtown?
A: Wake-up call service is not available at AC Hotel Dallas Downtown.
Q: What languages are spoken by the staff at AC Hotel Dallas Downtown?
A: The staff at the AC Hotel by Marriott Dallas Downtown primarily speaks English and Spanish.
Room Entertainment
Q: Do the rooms at AC Hotel Dallas Downtown come with an AM/FM clock radio?
A: The rooms at AC Hotel Dallas Downtown do not come with an AM/FM clock radio.
Q: Does AC Hotel Dallas Downtown have HD flat-panel TVs (32 inches or larger) in the rooms?
A: The AC Hotel Dallas Downtown features HD flat-panel / LCD Smart TVs (32 inches or larger) in its guest rooms.
Swimming Pools
Q: Are floatation devices allowed in the pool at AC Hotel Dallas Downtown?
A: Standard oversized flotation devices such as large inflatable pool floats, rafts, lounges, and inner tubes are generally not allowed in the pool at the AC Hotel Dallas Downtown, but small, personal safety devices such as U.S. Coast Guard approved life jackets or small swim arm bands and puddle jumpers for young children are typically permitted.
Q: Are pool towels provided at AC Hotel Dallas Downtown?
A: Yes, pool towels are provided at the indoor pool area for guests staying at the AC Hotel Dallas Downtown.
Q: Are there any pool restrictions at AC Hotel Dallas Downtown (e.g., swimwear policy)?
A: The AC Hotel Dallas Downtown does not publish a unique or strict standalone pool policy online, but standard Marriott pool guidelines apply. Proper, family-appropriate swim attire is expected, and street clothes like jeans, denim cutoffs, or cotton clothing are prohibited in the water. Modest swimwear, burkinis, and swim shirts are accepted. Additionally, children must be supervised by an adult, swim diapers are required for non-toilet-trained children, glassware, outside alcohol, and pets are not allowed in the pool area, and there is no lifeguard on duty.
Q: Are there any poolside activities available at AC Hotel Dallas Downtown?
A: Poolside activities are not available at AC Hotel Dallas Downtown.
Q: Are there lockers available at the pool or fitness center at AC Hotel Dallas Downtown?
A: Lockers are not available at the pool or fitness center at AC Hotel Dallas Downtown.
Q: Can I bring food and drinks to the pool area at AC Hotel Dallas Downtown?
A: Glass containers and glassware are strictly prohibited around the pool area. Outside food and drinks or large coolers are generally discouraged or prohibited. Snacks and sealed non-alcoholic beverages, such as bottled water or packaged snacks in small amounts, are usually acceptable if kept away from the water's edge. Alcoholic beverages must be purchased through the hotel rather than brought in from outside sources.
Q: Does AC Hotel Dallas Downtown have a lap pool or swim lanes?
A: The AC Hotel Dallas Downtown does not have a lap pool or dedicated swim lanes. It is not equipped with lane lines or sufficient length for dedicated lap swimming.
Q: Does AC Hotel Dallas Downtown have a pool for fitness or water aerobics?
A: Yes, AC Hotel Dallas Downtown has one indoor pool on-site for hotel guests.
Q: Does AC Hotel Dallas Downtown have a poolside bar or restaurant?
A: AC Hotel Dallas Downtown does not have a poolside bar or restaurant.
Q: Does AC Hotel Dallas Downtown have a swimming pool?
A: Yes, AC Hotel Dallas Downtown has an indoor pool on-site for hotel guests.
Q: Does AC Hotel Dallas Downtown have an age restriction for the pool?
A: The AC Hotel Dallas Downtown does not have a strict adults-only age restriction for its indoor pool, but children under the age of 18 or 16 generally must be accompanied and directly supervised by an adult.
Q: Does AC Hotel Dallas Downtown offer poolside cabanas for rent?
A: AC Hotel Dallas Downtown does not offer poolside cabanas for rent.
Q: Does AC Hotel Dallas Downtown offer poolside service or waitstaff?
A: AC Hotel Dallas Downtown does not offer poolside service or waitstaff.
Q: Does the AC Hotel Dallas Downtown have a children's pool?
A: The AC Hotel Dallas Downtown has an indoor pool. A children's pool is not available.
Q: Is the pool accessible to guests with disabilities at AC Hotel Dallas Downtown?
A: Yes, the public areas of the hotel feature step-free wheelchair-accessible routes, and ADA-compliant hotels of this type are equipped with pool lifts.
Q: Is the pool at AC Hotel Dallas Downtown indoor or outdoor?
A: The AC Hotel Dallas Downtown has an indoor pool.
Q: Is the pool at AC Hotel Dallas Downtown open year-round?
A: Yes, the pool at the AC Hotel Dallas Downtown is open year-round. Because the hotel features an indoor swimming pool, it is climate-controlled and accessible across all seasons regardless of the weather.
Q: Is the pool heated at AC Hotel Dallas Downtown?
A: Yes, the pool at the AC Hotel Dallas Downtown is heated. It is an indoor swimming pool available for guests year-round.
Q: Is there a lifeguard on duty at AC Hotel Dallas Downtown?
A: No, there is no lifeguard on duty at the AC Hotel by Marriott Dallas Downtown.
Q: Is there a pool for adults only at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not have an adults-only pool. It features a single indoor pool that is open to all hotel guests, including families with children.
Q: What are the operating hours for the pool at AC Hotel Dallas Downtown?
A: The indoor pool at the AC Hotel by Marriott Dallas Downtown is open daily from 6:00 AM to 10:00 PM.
Fitness Facilities
Q: Are elliptical machines available at AC Hotel Dallas Downtown?
A: Elliptical machines are not available at AC Hotel Dallas Downtown.
Q: Are fitness classes offered at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not offer regularly scheduled, instructor-led fitness classes.
Q: Are personal trainers available at the fitness center in AC Hotel Dallas Downtown?
A: Personal trainers are not available at the fitness center in AC Hotel Dallas Downtown.
Q: Are there free weights at AC Hotel Dallas Downtown?
A: Yes, the fitness center at the AC Hotel Dallas Downtown is equipped with free weights (such as dumbbells).
Q: Are there weight machines at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown has strength equipment and selective weight machines in its fitness center, and basic strength training equipment is available on-site.
Q: Does AC Hotel Dallas Downtown have cardiovascular equipment?
A: AC Hotel Dallas Downtown has cardiovascular equipment. Its on-site fitness center is equipped with cardio machines.
Q: Does AC Hotel Dallas Downtown offer exercise bikes?
A: The AC Hotel Dallas Downtown offers exercise bikes as part of its complimentary fitness center, which features cardiovascular equipment including stationary exercise bikes.
Q: Does the AC Hotel Dallas Downtown have a fitness center?
A: Yes, AC Hotel Dallas Downtown has a fitness center on-site for hotel guests.
Q: Does the fitness center at AC Hotel Dallas Downtown provide complimentary towels and water?
A: the 24-hour fitness center at the AC Hotel Dallas Downtown provides complimentary towels and a hydration station with water for guest use
Q: Does the gym at AC Hotel Dallas Downtown have treadmills?
A: The fitness center at the AC Hotel Dallas Downtown includes treadmills.
Q: Is additional fitness equipment available at AC Hotel Dallas Downtown?
A: The hotel offers additional conditioning gear in its fitness center, and guests can request specific items such as exercise mats or resistance bands to be delivered to their room from the front desk.
Q: Is the fitness center at AC Hotel Dallas Downtown accessible to all guests, or only certain room categories?
A: Yes, the fitness center at AC Hotel Dallas Downtown is available for all hotel guests.
Q: Is the fitness center extensive or limited at AC Hotel Dallas Downtown?
A: The fitness center at the AC Hotel Dallas Downtown is more limited/standard rather than extensive, featuring only standard equipment such as basic cardio machines (treadmills/ellipticals) and free weights/dumbbells, and does not offer extensive gym facilities, full power racks, or specialized training equipment.
Q: Is there an extra fee to use the fitness center at AC Hotel Dallas Downtown?
A: No, the fitness center at AC Hotel Dallas Downtown is included for hotel guests.
Q: Is there strength training equipment at AC Hotel Dallas Downtown?
A: Yes, the AC Hotel Dallas Downtown has strength training equipment available in its on-site fitness center, which includes free weights (dumbbells) and strength training equipment / weight machines.
Q: What are the operating hours of the fitness center at AC Hotel Dallas Downtown?
A: The fitness center at the AC Hotel Dallas Downtown is open 24 hours a day, 7 days a week for hotel guests.
Q: What kind of exercise equipment is available in the fitness center at AC Hotel Dallas Downtown?
A: The fitness center at AC Hotel Dallas Downtown is equipped with cardiovascular equipment including treadmills, stationary bikes, and elliptical machines; free weights including dumbbells, weight benches, and resistance accessories; and strength and resistance equipment including weight training machines and cables.
Q: What's the name of the fitness center at AC Hotel Dallas Downtown?
A: The fitness facility at the AC Hotel Dallas Downtown does not have a unique branded name and is simply named the Fitness Center.
Housekeeping Services
Q: Are extra blankets and pillows available in the rooms at AC Hotel Dallas Downtown?
A: Extra blankets and pillows are not available in the rooms at AC Hotel Dallas Downtown.
Q: Are there any laundry service promotions or discounts at AC Hotel Dallas Downtown?
A: Currently, there are no active hotel-specific laundry promotions or discounts run directly by the AC Hotel Dallas Downtown. However, third-party laundry services that service the hotel, such as Laundryheap or Laundry Care, often offer first-time user promotions.
Q: Are there self-service laundry facilities available on site at AC Hotel Dallas Downtown?
A: Yes, AC Hotel Dallas Downtown has guest laundry facilities on-site.
Q: Can I request dry cleaning at AC Hotel Dallas Downtown?
A: Dry cleaning services are not available at AC Hotel Dallas Downtown. However, there is a guest laundry facility on-site.
Q: Does AC Hotel Dallas Downtown provide laundry bags or hampers in the rooms?
A: Laundry bags or hampers are not available in the rooms at AC Hotel Dallas Downtown. However, there is a guest laundry facility on-site.
Q: Has AC Hotel Dallas Downtown received any official cleanliness or sanitation certification?
A: The AC Hotel by Marriott Dallas Downtown operates under Marriott’s Commitment to Clean program, but it does not typically hold standalone, third-party facility certifications such as a GBAC STAR Facility Accreditation or Ecolab Science Certified seal. The hotel's food and beverage outlets are subject to regular safety and sanitation inspections conducted by the City of Dallas Environmental Health & Safety Department.
Q: How do I arrange laundry service at AC Hotel Dallas Downtown?
A: To arrange in-house valet dry cleaning or laundry service, look in your guest room closet for a laundry bag and a laundry pricing slip, fill out the form, place garments inside the bag, and call the front desk or bring the bag down to the front desk. For on-site guest self-service laundry, contact the front desk to confirm the floor location of the guest laundry room and ask about purchasing detergent or payment methods. For third-party pickup and delivery, schedule a pickup via the service provider's mobile app or website, set the pickup location to the hotel, and hand your bag to the front desk reception.
Q: How often does housekeeping come at AC Hotel Dallas Downtown?
A: At the AC Hotel Dallas Downtown, standard housekeeping is scheduled every other day, with full daily service or additional amenities available upon request.
Q: Is same-day laundry service available at AC Hotel Dallas Downtown?
A: Same-day laundry service is not available. However, the hotel does offer guest laundry facilities.
Q: Is there a fee for laundry services at AC Hotel Dallas Downtown?
A: Yes, there is a fee. The AC Hotel Dallas Downtown offers laundry and dry-cleaning services, but these services are not complimentary. If using the on-site self-serve guest laundry facilities, you will need to pay per load or purchase laundry pods. Professional dry cleaning or full laundry services are priced per item or per weight.
Q: Is there a nightly refresh service available at AC Hotel Dallas Downtown?
A: A nightly refresh service is not available at AC Hotel Dallas Downtown.
Q: What enhanced hygiene or cleanliness protocols are in place at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown follows Marriotts Commitment to Clean initiative. The protocols include deep cleaning guest rooms with hospital-grade disinfectants, providing disinfecting amenities upon request, increasing cleaning frequency in public areas using electrostatic sprayers, placing touchless hand sanitizing stations in key locations, offering contactless services via the Marriott Bonvoy Mobile App for check-in and room keys, disinfecting key cards, implementing enhanced food safety standards at the AC Kitchen and Lounge, and conducting ongoing staff training on hygiene and personal protective equipment.
Q: What is the turnaround time for laundry service at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown offers Same-Day Dry Cleaning and Valet Laundry Service. Under the standard turnaround policy, items dropped off before the morning cut-off time, typically between 8:00 AM and 9:00 AM, are returned the same evening, usually between 5:00 PM and 7:00 PM. Items submitted after the morning cut-off time are returned the following evening.
Meeting Facilities
Q: Are meeting facilities at AC Hotel Dallas Downtown available for booking by non-guests?
A: Yes, the meeting facilities at AC Hotel Dallas Downtown are available for booking. You can start planning your event by providing details, and the hotel team will contact you to assist with the arrangements.
Q: Can I arrange for additional meeting supplies or equipment at AC Hotel Dallas Downtown?
A: Yes, AC Hotel Dallas Downtown provides various equipment and supplies for meetings and events. Available Audio-Visual Equipment includes: * TV * Teleconferencing * Wired Internet * Wireless Internet Available Event Equipment & Supplies include: * Easels * Flip Chart & Markers * Pens / Pencils / Notepad * Stack Chairs * Tables Additionally, business services such as computers, copy service, fax service, overnight delivery/pickup, post/parcel, and printers are available. You can also rent modern AV equipment.
Q: Can I book meeting rooms at AC Hotel Dallas Downtown for a half-day event?
A: Yes, you can book meeting rooms at the AC Hotel Dallas Downtown for a half-day event. Because meeting room pricing, half-day rates, and food/beverage minimums depend on availability and time of day, you will need to submit a proposal or contact their sales team directly.
Q: Does AC Hotel Dallas Downtown have meeting facilities available for events?
A: Yes, AC Hotel Dallas Downtown has meeting facilities available for events. The hotel features 7 event rooms, including boardrooms and the Triplex Meeting Room, with a total event space of 5171 square feet and a capacity of up to 143 guests in the largest space.
Q: Does AC Hotel Dallas Downtown provide catering services for meetings or events?
A: Yes, AC Hotel Dallas Downtown provides food and beverage services for events, including options for banquets and receptions where meals and light foods are served. You can also mingle with colleagues at the bar for craft beers and cocktails after a business gathering or host a chic happy hour.
Q: How many meeting rooms are available at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown has 7 event rooms.
Q: Is there a dedicated event planner available for meetings at AC Hotel Dallas Downtown?
A: Yes, AC Hotel Dallas Downtown has a talented team that will work with you to plan your meeting or event.
Q: What is the maximum capacity of the largest meeting room/facility at AC Hotel Dallas Downtown?
A: The maximum capacity of the largest meeting room, the Triplex Meeting Room, at AC Hotel Dallas Downtown is 143 guests.
Q: What is the maximum meeting space available in the largest room at AC Hotel Dallas Downtown?
A: The largest meeting room at AC Hotel Dallas Downtown, the Triplex Meeting Room, offers a maximum meeting space of 3237.0 sq.ft (300.7 sq.mt).
Q: What is the total meeting room space at AC Hotel Dallas Downtown?
A: The total event space at AC Hotel Dallas Downtown is 5171 square feet.
Q: What types of meeting rooms are available at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown offers the following meeting rooms: The Mercantile Boardroom, The Commerce Boardroom, AC Media Salon, AC Media Salon II, The Majestic Boardroom, The Kirby Boardroom, and the Triplex Meeting Room.
Meeting Supplies
Reservations Policies
Q: Can I make a reservation without a credit card at AC Hotel Dallas Downtown?
A: Generally, no, you cannot make a reservation or check in without a card at the AC Hotel by Marriott Dallas Downtown. A credit card (or debit card, depending on the booking platform) is required at the time of booking to guarantee your reservation and lock in the room rate. Cash cannot be used for reservations, room payment, or incidentals upon check-in. If you do not have a credit card or wish to use someone else's, you can arrange a Credit Card Authorization Form ahead of time.
Q: Can I pay for the deposit with a credit card at AC Hotel Dallas Downtown?
A: Yes, you can pay for the deposit with a major credit card at the AC Hotel by Marriott Dallas Downtown. The credit card presented at check-in must be under the primary guest's name on the reservation, accompanied by a valid government-issued photo ID.
Q: Do children stay free at AC Hotel Dallas Downtown?
A: Children ages 1 to 17 can stay for free at the AC Hotel Dallas Downtown when staying in the same room as an adult and using the existing bedding.
Q: Does AC Hotel Dallas Downtown accept credit card authorization forms?
A: Yes, the AC Hotel Dallas Downtown accepts credit card authorization forms for third-party payments, such as paying for a guest's room, tax, or incidentals on behalf of someone else. To complete the process, guests must contact the hotel directly to receive a secure electronic authorization link to submit their credit card details online.
Q: How can I modify or cancel my reservation at AC Hotel Dallas Downtown?
A: To modify or cancel your reservation at AC Hotel Dallas Downtown, please contact the hotel directly at +1 214-290-0111.
Q: Is a credit card required to secure my rate at AC Hotel Dallas Downtown?
A: Yes, a valid credit card (or approved card form) is required to secure your rate and guarantee a reservation at AC Hotel Dallas Downtown.
Q: What amenities are complimentary at AC Hotel Dallas Downtown?
A: Guests at AC Hotel Dallas Downtown can enjoy complimentary Wi-Fi, access to the in-house fitness facility, and the indoor pool.
Q: What is AC Hotel Dallas Downtown's policy on lost and found items?
A: AC Hotel Dallas Downtown follows standard Marriott lost and found procedures. Found items are logged with details like room number, date, and location. Perishables, underwear, and personal hygiene products are disposed of immediately, while credit and debit cards are reported and securely destroyed. Found items are securely stored for 90 days, and up to 180 days depending on value, after which unclaimed items are donated, auctioned, or discarded. Guests can retrieve items in person with photo identification or have them shipped at their own expense. Lost items can be reported by calling the front desk at +1 214-290-0180 or by submitting a request through the Marriott online portal.
Q: What is the cancellation policy at AC Hotel Dallas Downtown?
A: At the AC Hotel by Marriott Dallas Downtown, the cancellation policy depends on the specific rate or package booked. Standard Flexible Rates typically allow free cancellation up to 1 to 2 days (24 to 48 hours) prior to check-in, while prepaid or non-refundable rates are generally non-refundable and non-changeable. Group and event bookings follow the terms outlined in their specific contract, and third-party bookings must be canceled through the booking platform according to their stated terms.
Q: What is the deposit required to book a room at AC Hotel Dallas Downtown?
A: For advance purchase or non-refundable rates, a deposit of 100 percent of the room charge plus tax is required at the time of booking. For standard or flexible rates, no deposit is required at the time of booking, but a credit card is held to guarantee the reservation. An incidental deposit of 20 to 50 dollars per night is also required at check-in.
Q: What is the policy on incidental charges at AC Hotel Dallas Downtown?
A: Upon check-in, the hotel requires a major credit card or debit card to place a hold for room rate/taxes plus an estimated daily amount for incidentals. The hotel is a cashless property, meaning room rates and incidental holds must be paid using a major credit or debit card, and cash is not accepted. A government-issued photo ID matching the name on the payment card is required at check-in. Any unused portion of the incidental deposit hold is released upon check-out, which can take from a few business days to a week to reflect on the card. Additional property fees, such as a 0.65% destination fee or valet parking charges of around $55 per night, may also be applied to the folio if used.
Room Inventory
Q: Are all guestrooms at AC Hotel Dallas Downtown non-smoking?
A: AC Hotel Dallas Downtown is a completely smoke-free property. All guestrooms and indoor public spaces are 100% non-smoking.
Q: Are connecting rooms available at AC Hotel Dallas Downtown?
A: Connecting rooms are not available at AC Hotel Dallas Downtown.
Q: Are smoking rooms available at AC Hotel Dallas Downtown?
A: Smoking rooms are not available at AC Hotel Dallas Downtown.
Q: Are there any outdoor spaces or gardens at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not have a dedicated garden or outdoor courtyard/terrace area on-site, but it is located within walking distance of several nearby public parks and outdoor attractions including Thanks-Giving Square, Main Street Garden Park, and Klyde Warren Park.
Q: Do any rooms have a balcony or patio at AC Hotel Dallas Downtown?
A: Balconies or patios are not available in the rooms at AC Hotel Dallas Downtown.
Q: How many floors does AC Hotel Dallas Downtown have?
A: The AC Hotel Dallas Downtown is housed in a 21-story building, with the AC Hotel portion itself spanning 8 floors within the structure.
Q: How many rooms are at AC Hotel Dallas Downtown?
A: The AC Hotel by Marriott Dallas Downtown has 128 guest rooms.
Q: How many suites are at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not offer traditional multi-room suites.
Q: What are the extra person charges at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not publish a single fixed, universal extra-person fee, as guest fees vary depending on the specific booking, room occupancy limit, and rate policy. Children generally stay free when occupying the parent or guardian's room using existing bedding.
Bars
Q: Does AC Hotel Dallas Downtown have an on-site bar?
A: Yes, AC Hotel Dallas Downtown has an on-site bar.
Q: Is the bar open for breakfast at AC Hotel Dallas Downtown?
A: No, the hotel bar (the AC Lounge) is not open during breakfast hours. The hotel bar and lounge opens later in the day for drinks and tapas, with hours from 5:00 PM to 11:00 PM daily.
Q: Is the bar open for dinner at AC Hotel Dallas Downtown?
A: The bar at the AC Hotel Dallas Downtown, known as the AC Lounge, is open during dinner hours daily from 5:00 PM to 11:00 PM, offering cocktails and a curated menu of European and Spanish-inspired tapas and small bites with food service ending at 10:00 PM.
Q: Is the bar open for lunch at AC Hotel Dallas Downtown?
A: No, the bar (AC Lounge) at the AC Hotel Dallas Downtown is not open for lunch. The AC Lounge operates in the evening—typically opening at 5:00 PM daily for cocktails, beer, wine, and tapas-style small bites.
Certification
Hotel Security
Q: Are there security cameras in public areas at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown maintains security surveillance cameras in public and common areas. Typical locations include the main lobby, front desk, reception area, public hallways, elevator banks, hotel entrances and exits, on-site dining areas and lounges, common amenity spaces, and valet and parking garage access areas. Security cameras are restricted to public and common areas and are never permitted inside private guest rooms or restrooms.
Q: Do guests need a room key to access the floors at AC Hotel Dallas Downtown?
A: Guests need a room key or mobile key to access guest room floors at the AC Hotel Dallas Downtown, where the elevators require guests to tap an electronic room key or use a Marriott Bonvoy Mobile Key on the elevator reader to select a guest floor.
Q: Does the AC Hotel Dallas Downtown have guest evacuation plans in case of an emergency?
A: The AC Hotel Dallas Downtown maintains emergency and evacuation procedures for guests and staff. These procedures include in-room evacuation maps posted inside every guest room highlighting exit stairwells and fire safety instructions, common area and floor signage near elevator banks and emergency exit doors, and Marriott global safety standards which cover staff emergency response training and procedures for assisting guests requiring special assistance during an evacuation.
Q: Does the health club facilities (pool/gym) at AC Hotel Dallas Downtown require a key for entry?
A: Access to the fitness center and indoor pool facilities at the AC Hotel by Marriott Dallas Downtown requires an active room key card or mobile key access via the Marriott Bonvoy app.
Q: Is there 24-hour security staff on-site at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown has 24-hour front desk staff available to assist guests at all times, but standard listings for the hotel do not explicitly advertise dedicated, 24-hour security guards on-site as an amenity.
Q: What are AC Hotel Dallas Downtown security procedures?
A: The AC Hotel Dallas Downtown security procedures include identity verification at check-in requiring a valid government-issued photo ID and matching credit card, and keycard or mobile digital key entry to access guest room floors, elevators, and amenities. Guest rooms are equipped with electronic door locks, deadbolts, self-closing doors, peepholes, and individual electronic safes. The property features smoke detectors, fire alarm systems, 24-hour front desk staffing, a secure front-desk safe, and vehicle logging for valet parking.
Phone & Fax Information
Local Area & Office Transportation
Q: Does AC Hotel Dallas Downtown offer free local transportation?
A: AC Hotel Dallas Downtown does not offer free local transportation. However, there is a shuttle package available for Dallas Cowboys games.
Q: Is there public transportation near AC Hotel Dallas Downtown?
A: Yes, there are multiple convenient public transportation options near the AC Hotel Dallas Downtown. These include the DART Rail at St. Paul Station, located 2 to 3 blocks away, and Akard Station, a 5-minute walk away, both serving the Red, Blue, Orange, and Green lines. DART City Buses have stops within 1 to 2 blocks of the hotel along Commerce, Elm, and Ervay Streets. The free M-Line Trolley is accessible nearby near St. Paul Street. Additionally, Dallas Union Station is a 12 to 15-minute walk or a 2-minute DART ride away, providing access to the Trinity Railway Express and Amtrak.
Room Service
Q: Can I order from the on-site restaurant through room service at AC Hotel Dallas Downtown?
A: Room service from an on-site restaurant is not available at AC Hotel Dallas Downtown.
Q: Can I request delivery of breakfast items through room service at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not offer room service for breakfast items.
Q: Can I request special dietary options through room service at AC Hotel Dallas Downtown?
A: Special dietary options are not available through room service at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown offer breakfast for guests?
A: Yes, AC Hotel Dallas Downtown offers breakfast for guests.
Q: Does AC Hotel Dallas Downtown offer contactless delivery for room service?
A: AC Hotel Dallas Downtown does not offer contactless delivery for room service.
Q: Does AC Hotel Dallas Downtown offer room service?
A: Room service is not available at AC Hotel Dallas Downtown.
Q: Is there a minimum order for room service at AC Hotel Dallas Downtown?
A: Room service is not available at AC Hotel Dallas Downtown.
Q: Is there an additional fee for room service at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not offer traditional room service.
Q: What are the hours of room service at AC Hotel Dallas Downtown?
A: Room service is not available at AC Hotel Dallas Downtown.
Audio-Visual Equipment
Q: Are film projectors with screens available at AC Hotel Dallas Downtown?
A: Film projectors with screens are not available at AC Hotel Dallas Downtown.
Q: Are microphones available at AC Hotel Dallas Downtown?
A: Audio-visual equipment rental, including microphones, is available for event and meeting spaces at AC Hotel Dallas Downtown, and can be requested and coordinated through the hotel's event planning and catering services.
Q: Are TVs available at AC Hotel Dallas Downtown?
A: Yes, rooms at AC Hotel Dallas Downtown have flat-panel TVs.
Q: Are video cameras available at AC Hotel Dallas Downtown?
A: video cameras or recording equipment are not provided as a rental amenity for guest use, nor are cameras present inside private guest rooms. If you need video recording equipment or audiovisual setup for a meeting or event in the hotel’s conference spaces, the hotel provides audio/visual (AV) equipment rentals.
Q: Can I reserve audio-visual equipment at AC Hotel Dallas Downtown?
A: Yes, AC Hotel Dallas Downtown offers audio-visual equipment for events. You can rent modern AV equipment to present slideshows, videos, and quarterly reports. The available audio-visual equipment includes: * TV * Teleconferencing * Wired Internet * Wireless Internet
Q: Does AC Hotel Dallas Downtown offer audio-visual equipment?
A: Yes, AC Hotel Dallas Downtown offers audio-visual equipment, including TV, teleconferencing, wired internet, and wireless internet.
Check-in/out Policies
Q: Can I check in digitally at AC Hotel Dallas Downtown before arriving at the hotel?
A: Yes, you can check in digitally before arriving. The AC Hotel Dallas Downtown offers mobile check-in through the Marriott Bonvoy App, which allows guests to complete the digital check-in process up to 2 days before arrival starting around 8:00 a.m.
Q: Can I check in digitally for multiple rooms at AC Hotel Dallas Downtown?
A: You can digitally check in for multiple rooms at AC Hotel Dallas Downtown under specific conditions. If you booked up to three rooms under a single Marriott Bonvoy account and reservation, you can submit the mobile check-in for all rooms simultaneously through the app. If the rooms are under separate reservation numbers, each guest must complete the digital check-in on their own account. Additionally, you can share digital keys with up to three registered guests who are at least 18 years old and have their own Marriott Bonvoy app, though the front desk may occasionally require physical ID and credit card verification to release key access.
Q: Can I request early check-in or late check-out at AC Hotel Dallas Downtown?
A: You can request late check-out. Early check-in is not available.
Q: Can I use my mobile phone for digital check-in at AC Hotel Dallas Downtown?
A: Yes, you can use your mobile phone for digital check-in at AC Hotel Dallas Downtown. The hotel supports mobile check-in and digital key features through the Marriott Bonvoy app. Guests can check in starting up to 48 hours before arrival, select their estimated arrival time, and use the Mobile Key feature to bypass the front desk and unlock their guest room door.
Q: Does AC Hotel Dallas Downtown offer digital check-in?
A: AC Hotel Dallas Downtown offers digital check-in. Guests can complete check-in prior to arrival using the Marriott Bonvoy app, which allows them to check in up to two days before arrival, receive room-ready notifications, use a Mobile Key to unlock their room, and use Mobile Chat to communicate with the front desk.
Q: Does AC Hotel Dallas Downtown require an app for digital check-in?
A: Yes, to perform a digital check-in, you must use an app. Digital check-in and Mobile Key access are processed through the Marriott Bonvoy app.
Q: How can I complete digital check-in at AC Hotel Dallas Downtown?
A: To complete digital check-in at AC Hotel Dallas Downtown, guests must use the Marriott Bonvoy App. The process involves downloading the app, logging in, and initiating check-in via a push notification received up to 48 hours before arrival. Users navigate to Trips, tap Check In, provide arrival and stay details, confirm payment, and can optionally request a Mobile Key to bypass the front desk. A notification is sent when the room is ready. First-time guests may need to verify their ID and credit card at the front desk, and the primary guest must be at least 21 years old.
Q: Is a check-in kiosk available at AC Hotel Dallas Downtown?
A: A check-in kiosk is not available at AC Hotel Dallas Downtown.
Q: Is direct billing available at AC Hotel Dallas Downtown?
A: Direct billing is not available at AC Hotel Dallas Downtown.
Q: Is express check-in available at AC Hotel Dallas Downtown?
A: Express check-in is not available at AC Hotel Dallas Downtown.
Q: Is express check-out available at AC Hotel Dallas Downtown?
A: Yes, express check-out (along with contactless mobile check-out) is available at the AC Hotel Dallas Downtown, where guests can check out directly through the Marriott Bonvoy mobile app without needing to visit the front desk, or make use of traditional express departure arrangements.
Q: Is there a digital key option available after checking in online at AC Hotel Dallas Downtown?
A: Yes, a digital key option (Mobile Key) is available at the AC Hotel Dallas Downtown. When you check in online via the Marriott Bonvoy app, you can request a Mobile Key.
Q: What documents or information do I need for digital check-in at AC Hotel Dallas Downtown?
A: To complete digital check-in at the AC Hotel Dallas Downtown, you need the Marriott Bonvoy Mobile App, an active reservation linked to your account, a valid credit or debit card, and active contact details including an email address and phone number. Additionally, for physical verification, you must provide a valid government-issued photo ID such as a Driver’s License, Passport, or State ID, and the physical credit card used to book the stay.
Q: What is the early departure charge at AC Hotel Dallas Downtown?
A: For standard or flexible rates, the early departure fee is typically one night’s room rate plus applicable taxes. For prepaid or non-refundable rates, the hotel charges the full remaining amount for the stay.
Q: What is the minimum age required for check-in at AC Hotel Dallas Downtown?
A: The minimum age required to check in at the AC Hotel by Marriott Dallas Downtown is 21 years old. Guests under 21 must be accompanied by a parent or official guardian.
Q: What is the procedure for after-hours check-in at AC Hotel Dallas Downtown?
A: The after-hours check-in procedure at AC Hotel Dallas Downtown includes a 24-hour front desk with staff available on-site through the night for standard check-in. Alternatively, guests can use contactless or mobile check-in through the Marriott Bonvoy app, which provides a Mobile Key to unlock the room and allows guests to set a pre-arrival notification to prevent the reservation from being flagged as a no-show. Requirements for check-in include a valid government-issued photo ID, a credit card for charges and incidentals, and the primary guest must be at least 21 years old. It is recommended to call the front desk directly if arriving past midnight to add a late-arrival note.
Q: What time is digital check-in at AC Hotel Dallas Downtown?
A: Digital check-in at AC Hotel Dallas Downtown opens at 3:00 PM local time.
Q: When is check-in at AC Hotel Dallas Downtown?
A: Check-in at AC Hotel Dallas Downtown begins at 3:00 PM.
Q: When is check-out at AC Hotel Dallas Downtown?
A: Check-out at the AC Hotel Dallas Downtown is at 11:00 AM.
Property Lookup
Q: Is AC Hotel Dallas Downtown located in the Northern or Southern Hemisphere?
A: The AC Hotel Dallas Downtown is located in the Northern Hemisphere.
Q: What is the latitude (in degrees) of AC Hotel Dallas Downtown?
A: The latitude of AC Hotel Dallas Downtown is approximately 32.7809 degrees N or 32.7805 degrees N to 32.7809 degrees N.
Q: What is the longitude (in degrees) of AC Hotel Dallas Downtown?
A: The longitude of the AC Hotel Dallas Downtown is approximately -96.7962 degrees (or 96.7962° W).
Additional Room Amenities
Q: Are blackout curtains provided in the rooms at AC Hotel Dallas Downtown to block out light?
A: The rooms at AC Hotel Dallas Downtown are equipped with blackout curtains (or drapes) to help block out light.
Q: Are pay-per-view movies available on the in-room TVs at AC Hotel Dallas Downtown?
A: Pay-per-view movies are not available on the in-room TVs at AC Hotel Dallas Downtown.
Q: Are smart TVs available in the rooms at AC Hotel Dallas Downtown?
A: Smart TVs are not available in the rooms at AC Hotel Dallas Downtown. The rooms feature flat-panel TVs with premium options.
Q: Are there USB charging ports available in the guest rooms at AC Hotel Dallas Downtown?
A: USB charging ports are available in the guest rooms at the AC Hotel Dallas Downtown. The guest rooms feature modern, built-in power stations—typically located at the desk/workstation and on the nightstands beside the bed—that include both standard AC electrical outlets and integrated USB charging ports for easy charging of your electronic devices.
Q: Can I control the temperature in my room at AC Hotel Dallas Downtown?
A: Yes, you can control the temperature in your room at AC Hotel Dallas Downtown.
Q: Do guest rooms at AC Hotel Dallas Downtown include a seating area with a sofa or chair?
A: Yes, select guest rooms at AC Hotel Dallas Downtown include a sofa bed.
Q: Do the guest rooms have air-conditioning at AC Hotel Dallas Downtown?
A: Yes, the guest rooms at AC Hotel Dallas Downtown have air conditioning.
Q: Do the rooms at AC Hotel Dallas Downtown have alarm clocks?
A: Alarm clocks are not available in the rooms at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown have ceiling fans?
A: Ceiling fans are not available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown have chromecast in guest rooms?
A: Chromecast is not available in the guest rooms at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown offer a mini-bar for a fee?
A: No, AC Hotel Dallas Downtown does not offer a traditional stocked mini-bar with items available for a fee. Instead, guest rooms are equipped with an empty mini-fridge (refrigerator) that guests can use freely to store their own drinks and snacks at no extra charge.
Q: Does AC Hotel Dallas Downtown offer a wet bar in the room?
A: A wet bar is not available in the rooms at AC Hotel Dallas Downtown. However, rooms do include a mini-fridge.
Q: Does AC Hotel Dallas Downtown offer access to cable or streaming TV services?
A: Yes, rooms at AC Hotel Dallas Downtown offer flat-panel TVs with premium options.
Q: Does AC Hotel Dallas Downtown offer an in-room coffee/tea maker?
A: Yes, rooms at AC Hotel Dallas Downtown have a coffee/tea maker.
Q: Does AC Hotel Dallas Downtown offer bottled water in the room as a complimentary service?
A: Yes, the AC Hotel Dallas Downtown provides complimentary bottled water in its guest rooms as an amenity.
Q: Does AC Hotel Dallas Downtown offer outdoor space in the rooms?
A: No, the rooms at AC Hotel Dallas Downtown do not offer outdoor space.
Q: Does AC Hotel Dallas Downtown provide an in-room safe?
A: An in-room safe is not available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown provide instant hot water?
A: AC Hotel Dallas Downtown provides hot water on demand in guest rooms via standard hotel plumbing, but the hotel does not explicitly advertise dedicated instant hot water dispenser taps inside guest rooms. Guests can use the in-room coffee maker to heat water or request an electric kettle or instant boiler from the front desk.
Q: Is a washer/dryer available in guest rooms at AC Hotel Dallas Downtown?
A: A washer/dryer is not available in guest rooms at AC Hotel Dallas Downtown. However, there is a Guest Laundry facility available.
Q: Is air-conditioning individually controlled in the room at AC Hotel Dallas Downtown?
A: Yes, guests can set the air conditioning temperature in their rooms.
Event Planning Services
Q: Does AC Hotel Dallas Downtown offer event planning services?
A: Yes, AC Hotel Dallas Downtown offers event planning services. You can tell them about your event, and their team will contact you to plan it together. They also have a talented team to work with to ensure your social event goes off without a hitch.
Meeting Rooms
Q: What is the total number of guests that can be accommodated in the banquet area at AC Hotel Dallas Downtown?
A: The total number of guests that can be accommodated in the banquet area at AC Hotel Dallas Downtown is 150. This includes 20 guests in The Mercantile Boardroom and 130 guests in the Triplex Meeting Room.
Q: What is the total number of guests that can be accommodated in the reception area at AC Hotel Dallas Downtown?
A: The total number of guests that can be accommodated in a reception setup across all available rooms is 163. This includes 20 guests in The Mercantile Boardroom and 143 guests in the Triplex Meeting Room.
Q: What is the total number of guests that can occupy the conference space at AC Hotel Dallas Downtown?
A: The total number of guests that can occupy the conference space at AC Hotel Dallas Downtown is 196. This includes: * The Mercantile Boardroom: 20 guests * The Commerce Boardroom: 12 guests * The Majestic Boardroom: 12 guests * The Kirby Boardroom: 12 guests * The Triplex Meeting Room: up to 140 guests (as it is described as "ideal for conferences of up to 140 guests")
MESH Data
Q: Does AC Hotel Dallas Downtown have any sustainability initiatives?
A: AC Hotel Dallas Downtown has several sustainability initiatives, including on-site electric vehicle charging stations, guest room recycling options, tracking its carbon footprint at approximately 27.75 kg per room night, and adhering to Marriott's Serve 360 standards which focus on energy efficiency, water conservation, responsible sourcing, and eliminating single-use plastics.
Q: Does AC Hotel Dallas Downtown measure water usage per room night?
A: AC Hotel Dallas Downtown does not measure water usage per room night.
Q: Does AC Hotel Dallas Downtown participate in any green programs?
A: AC Hotel Dallas Downtown participates in environmental initiatives under Marriott International’s Serve 360: Doing Good in Every Direction corporate sustainability framework, which includes energy-efficient LED lighting, energy management controls, low-flow water fixtures, bulk bath amenities to eliminate single-use plastics, electronic check-in and e-folio options, property-wide recycling, and a linen and towel reuse program.
Business & Fax Services
Q: Are shipping and courier services available at AC Hotel Dallas Downtown?
A: Shipping and courier services are not available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown have an on-site business center?
A: Yes, AC Hotel Dallas Downtown has an on-site business center that offers print, copy, and overnight delivery/pickup services. It also provides computers, fax service, and post/parcel services.
Q: Does AC Hotel Dallas Downtown have printing services?
A: Yes, AC Hotel Dallas Downtown has printing services available as part of its business services.
Q: Does AC Hotel Dallas Downtown offer computer services?
A: Yes, AC Hotel Dallas Downtown offers computer services as part of its business services.
Q: Does AC Hotel Dallas Downtown offer copying services?
A: AC Hotel Dallas Downtown does not offer copying services.
Q: Does AC Hotel Dallas Downtown offer meeting rooms or conference facilities?
A: Yes, AC Hotel Dallas Downtown offers meeting rooms and conference facilities. The hotel has 7 event rooms, totaling 5171 square feet of event space. The largest capacity event room is the Triplex Meeting Room, which is ideal for conferences of up to 140 guests.
Q: Does AC Hotel Dallas Downtown provide fax services?
A: Yes, AC Hotel Dallas Downtown provides fax services.
Q: Is there a charge for using business services at AC Hotel Dallas Downtown?
A: Basic business center access and Wi-Fi at AC Hotel Dallas Downtown are generally provided complimentary for staying guests, but fees may apply for meeting rooms and conference spaces, printing, copying, faxing, and specialized administrative or AV support.
Q: Is Wi-Fi available in meeting spaces at AC Hotel Dallas Downtown?
A: Yes, wireless internet is available in the meeting spaces at AC Hotel Dallas Downtown.
Q: Is wired Ethernet connectivity available in the business center at AC Hotel Dallas Downtown?
A: wired Ethernet connectivity (wired internet access) is available at the AC Hotel Dallas Downtown, provided as an amenity in the business center.
Q: What are the business center hours at AC Hotel Dallas Downtown?
A: The on-site business center at the AC Hotel Dallas Downtown is available 24 hours a day, 7 days a week for guest use.
Children's & Teen Recreation
Q: Are meals provided for children in the kids program at AC Hotel Dallas Downtown?
A: A kids' program is not available at AC Hotel Dallas Downtown.
Q: Can parents participate in activities at the kids program at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not have an official dedicated kids club or supervised children's activity program.
Q: Do I need to make a reservation for the kids program at AC Hotel Dallas Downtown?
A: A kids program is not available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown offer a kids program?
A: AC Hotel Dallas Downtown does not offer a kids program.
Q: Does AC Hotel Dallas Downtown offer childcare or supervision outside of the kids program hours?
A: AC Hotel Dallas Downtown does not offer childcare or supervision services.
Q: Is the kids program at AC Hotel Dallas Downtown open year-round?
A: A kids program is not available at AC Hotel Dallas Downtown.
Q: Is there an additional fee for the kids program at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not offer a dedicated kids' program or kids' club, and because there is no formal structured program for children on-site, there is no program fee.
Q: What activities are available at the kids program at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown does not offer a kids' program.
Q: What age range is the kids program at AC Hotel Dallas Downtown designed for?
A: The AC Hotel Dallas Downtown does not offer a kids program.
Q: What are the hours of operation for the kids program at AC Hotel Dallas Downtown?
A: A kids program is not available at AC Hotel Dallas Downtown.
Q: What offsite activities are available near AC Hotel Dallas Downtown?
A: There are many offsite activities available near AC Hotel Dallas Downtown: **Nearby Things To Do:** * Attend festivals, trade shows, and more nearby at Fair Park, home of the State Fair of Texas. * Dive into the area's thriving performing arts and music scene at The Majestic Theatre. * See concerts and watch world-famous touring acts nearby at the Dos Equis Pavilion. * Attend a Dallas Cowboys game and book our shuttle package. * Enjoy easy access to the Kay Bailey Hutchison Convention Center, less than one mile from our hotel. * Experience unique shopping, dining, and entertainment in Deep Ellum near our hotel. * Trophy Fitness Downtown (0.4 Miles) * Tenison Park (Golf, 4.3 Miles) * Cedar Crest Golf (5.3 Miles) * Stevens Park Golf Course (5.7 Miles) * Grover C. Keeton Golf Course (8.5 Miles) * Koffee Day Spa (0.9 Miles) * Vis a Vis Salon & Day Spa (2.5 Miles) **Local Attractions:** * AT & T Stadium * 6th Floor Museum at Dealey Plaza * Dallas Arboretum and Botanical Garden * Trinity Groves * Dallas Farmers Market * American Airlines Center * Kay Bailey Hutchison Convention Center * Dallas Museum of Art * Dallas World Aquarium * Dallas Zoo * Nasher Sculpture Center * AT&T Performing Arts Center * Klyde Warren Park * Dallas Fair Park Cottonbowl * Bishop Arts District * NorthPark Center * Winspear Opera House
Core Information
Q: Does AC Hotel Dallas Downtown have a reservation link?
A: Yes, AC Hotel Dallas Downtown has links to book rooms. You can find options like "Check Availability," "View Rates Find a Room," and "Book Now" on their website.
Q: How do I get in touch with AC Hotel Dallas Downtown?
A: You can get in touch with AC Hotel Dallas Downtown by calling +1 214-290-0111.
Q: Is AC Hotel Dallas Downtown open?
A: Yes, the AC Hotel Dallas Downtown is open. The provided context includes recent guest reviews and options to check availability for future dates, indicating it is currently operational.
Q: Is the AC Hotel Dallas Downtown a "conversion", "Adaptive re-use" or "New build"?
A: The AC Hotel Dallas Downtown falls into both the Adaptive Re-use and Conversion categories rather than a New build.
Q: What is the guest services phone number at AC Hotel Dallas Downtown?
A: The guest services phone number for AC Hotel Dallas Downtown is +1 214-290-0111.
Q: What is the website link for AC Hotel Dallas Downtown?
A: The website link for AC Hotel Dallas Downtown is https://www.marriott.com/en-us/hotels/dalxs-ac-hotel-dallas-downtown/.
Q: When did AC Hotel Dallas Downtown open?
A: The AC Hotel Dallas Downtown officially opened in October 2017.
Q: When was AC Hotel Dallas Downtown built?
A: The AC Hotel Dallas Downtown opened in October 2017, having been created through an adaptive reuse project that converted and renovated the historic Mercantile Commerce Building, which was originally built in 1956.
Kitchen Amenities
Q: Are dishwashers available at AC Hotel Dallas Downtown?
A: Dishwashers are not available at AC Hotel Dallas Downtown.
Q: Are pots, pans, and serving dishes available in rooms at AC Hotel Dallas Downtown?
A: Pots, pans, and serving dishes are not available in the rooms at AC Hotel Dallas Downtown.
Q: Do guest rooms at AC Hotel Dallas Downtown have a pantry area?
A: Guest rooms at AC Hotel Dallas Downtown do not have a pantry area. They do offer a mini fridge.
Q: Do guest rooms at AC Hotel Dallas Downtown have a microwave?
A: Guest rooms at AC Hotel Dallas Downtown do not have a microwave.
Q: Do guest rooms at AC Hotel Dallas Downtown have a mini fridge?
A: Yes, rooms at AC Hotel Dallas Downtown have a mini fridge.
Q: Do guest rooms at AC Hotel Dallas Downtown have a refrigerator with an ice maker?
A: Guest rooms at AC Hotel Dallas Downtown have a mini fridge. An ice maker is not mentioned.
Q: Do guest rooms at AC Hotel Dallas Downtown have a toaster oven?
A: Guest rooms at AC Hotel Dallas Downtown do not have a toaster oven.
Q: Do guest rooms at AC Hotel Dallas Downtown have a water purification system for the room?
A: Guest rooms at AC Hotel Dallas Downtown do not have a water purification system.
Q: Do guest rooms at AC Hotel Dallas Downtown have conventional ovens?
A: Conventional ovens are not available in the guest rooms at AC Hotel Dallas Downtown.
Q: Do guest rooms at AC Hotel Dallas Downtown have dish cleaning supplies in the room?
A: Guest rooms at AC Hotel Dallas Downtown do not have dish cleaning supplies.
Q: Do guest rooms at AC Hotel Dallas Downtown have eating utensils?
A: Guest rooms at AC Hotel Dallas Downtown do not have eating utensils.
Q: Do guest rooms at AC Hotel Dallas Downtown have toasters?
A: Guest rooms at AC Hotel Dallas Downtown do not have toasters.
Q: Do guest rooms have tables and chairs at AC Hotel Dallas Downtown?
A: Yes, guest rooms at AC Hotel Dallas Downtown have workstations and a desk for working.
Q: Do rooms at AC Hotel Dallas Downtown have a refrigerator?
A: Yes, rooms at AC Hotel Dallas Downtown have a mini fridge.
Q: Is a stove available in rooms at AC Hotel Dallas Downtown?
A: A stove is not available in the rooms at AC Hotel Dallas Downtown.
Other System Information
Walk Policies
Q: Does AC Hotel Dallas Downtown have a walk-in policy for accommodations?
A: AC Hotel Dallas Downtown accepts walk-in guests for accommodations, subject to room availability at the time of arrival. Walk-in rates may be higher than advance bookings, and check-in requires a valid government-issued photo ID, being at least 21 years old, and a valid credit or debit card as the hotel is cashless.
Q: Does AC Hotel Dallas Downtown have a walk-in policy for making phone calls home or for business?
A: AC Hotel Dallas Downtown does not have a walk-in policy for making phone calls home or for business.
Bathroom & Wardrobe Amenities
Q: Are double vanities available in the bathrooms at AC Hotel Dallas Downtown?
A: Double vanities are not available in the bathrooms at AC Hotel Dallas Downtown.
Q: Are hair dryers available at AC Hotel Dallas Downtown?
A: Yes, rooms at AC Hotel Dallas Downtown have hair dryers.
Q: Are shower-tub combinations available at AC Hotel Dallas Downtown?
A: Yes, mobility accessible rooms with tubs are available at AC Hotel Dallas Downtown.
Q: Are the bathrooms counters at AC Hotel Dallas Downtown made of marble?
A: No, the bathroom counters at the AC Hotel Dallas Downtown are not made of real marble. The hotel features engineered quartz or solid-surface countertops designed to mimic the appearance of white marble.
Q: Are the bathrooms shared or private at AC Hotel Dallas Downtown?
A: The bathrooms at AC Hotel Dallas Downtown are private, located within the guest rooms.
Q: Are the bathtub and whirlpool separate at AC Hotel Dallas Downtown?
A: Standard guest rooms at the AC Hotel Dallas Downtown generally feature modern, European-inspired bathrooms with walk-in glass showers or standard shower/tub combinations and do not feature a separate in-room whirlpool tub, and the hotel property features an indoor pool rather than a dedicated whirlpool spa area.
Q: Does AC Hotel Dallas Downtown have a Hinoki tub?
A: AC Hotel Dallas Downtown does not have a Hinoki tub.
Q: Does AC Hotel Dallas Downtown have bathtubs with spray jets?
A: AC Hotel Dallas Downtown does not offer bathtubs with spray jets (jetted tubs or whirlpool tubs) in its guest rooms or suites.
Q: Does AC Hotel Dallas Downtown have oversized bathtubs?
A: AC Hotel Dallas Downtown does not have oversized bathtubs.
Q: Does AC Hotel Dallas Downtown have rooms with only bathtubs?
A: No, the AC Hotel Dallas Downtown does not have rooms with only a bathtub. Standard guest rooms at this property feature modern, glass-enclosed walk-in showers rather than standalone soaking tubs.
Q: Does AC Hotel Dallas Downtown have separate tubs and showers?
A: AC Hotel Dallas Downtown does not offer guest rooms with separate bathtubs and showers. The guest rooms feature private bathrooms equipped with either a walk-in shower or a tub/shower combination.
Q: Does AC Hotel Dallas Downtown have walk-in wardrobes or closets?
A: The AC Hotel Dallas Downtown standard guest rooms do not feature walk-in wardrobes or large walk-in closets, instead equipping rooms with streamlined wardrobes, closets, or open armoire storage spaces, though select larger corner rooms or suites may include a small separate dressing area or recessed wardrobe nook.
Q: Does AC Hotel Dallas Downtown offer shower-only bathrooms?
A: Yes, AC Hotel Dallas Downtown offers rooms with showers, including accessible rooms with roll-in showers.
Q: Does AC Hotel Dallas Downtown provide slippers for guests?
A: Slippers are not available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown provide weight scales?
A: AC Hotel Dallas Downtown does not provide weight scales.
Q: How many closets are available in the rooms at AC Hotel Dallas Downtown?
A: guest rooms at the AC Hotel Dallas Downtown feature 1 open-style closet unit per room
Q: Is a bathrobe provided at AC Hotel Dallas Downtown?
A: Standard rooms at the AC Hotel by Marriott Dallas Downtown do not typically include a bathrobe, but guests can request one from the front desk, though availability is not guaranteed.
Q: Is a trouser or pant press available at AC Hotel Dallas Downtown?
A: A trouser or pant press is not available at AC Hotel Dallas Downtown.
Q: Is an iron and ironing board available in the guest rooms at AC Hotel Dallas Downtown?
A: guest rooms at the AC Hotel Dallas Downtown are equipped with an iron and an ironing board
Q: Is there a bidet at AC Hotel Dallas Downtown?
A: Bidets are not available at AC Hotel Dallas Downtown.
Q: Is there a laundry basket or clothes hamper at AC Hotel Dallas Downtown?
A: No, standard guest rooms at the AC Hotel Dallas Downtown do not come equipped with a laundry basket or clothes hamper. If you need a dedicated hamper or extra laundry bags during your stay, you can request one directly from the front desk or housekeeping.
Q: Is there a lighted makeup mirror in the rooms at AC Hotel Dallas Downtown?
A: A lighted makeup mirror is not available in the rooms at AC Hotel Dallas Downtown.
Q: Is there a phone in the bathroom at AC Hotel Dallas Downtown?
A: A phone in the bathroom is not available at AC Hotel Dallas Downtown.
Q: Is there a separate closet in the rooms at AC Hotel Dallas Downtown?
A: A separate closet is not available in the rooms at AC Hotel Dallas Downtown.
Q: Is there a whirlpool available in the guest rooms at AC Hotel Dallas Downtown?
A: A whirlpool is not available in the guest rooms at AC Hotel Dallas Downtown.
Q: What bathroom amenities are included at AC Hotel Dallas Downtown?
A: Rooms at AC Hotel Dallas Downtown include hair dryers.
Q: What brand of bathroom toiletries provided at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown provides bathroom toiletries by KORRES, a modern Greek apothecary brand, including their Citrus Fresh shower gel, body lotion, and aloe/provitamin B5 shampoo and conditioner.
Food Services & Meal Plans
Q: Are there any signature dishes or specialties at the on-site restaurant at AC Hotel Dallas Downtown?
A: The AC Kitchen offers a signature European-style continental breakfast featuring artisan sliced meats and cheeses, fresh European bakery items, and signature coffee. The AC Lounge specializes in Spanish tapas, light evening bites, and a signature Gin and Tonic cocktail.
Q: Are there any vegetarian or gluten-free options available at the free breakfast at AC Hotel Dallas Downtown?
A: The breakfast at AC Hotel Dallas Downtown is not free, but is a paid, European-style breakfast buffet. If breakfast is included in the room rate or Marriott Bonvoy status, vegetarian options include freshly baked croissants, breads, sweet and savory egg tarts, cheeses, fresh seasonal fruit, yogurts, cereals, granolas, and various beverages. Gluten-free options include fresh fruit, plain yogurts, hard-boiled eggs, sliced cheeses, artisan-cured meats, and packaged gluten-free cereals or breads available upon request.
Q: Can I make a reservation at the on-site restaurant at AC Hotel Dallas Downtown?
A: Traditional table reservations are generally not required or available for the hotel's main venues, the AC Kitchen and AC Lounge, which operate on a walk-in or first-come, first-served basis. For large groups, events, or special arrangements, guests can contact the hotel directly to see if they can accommodate a group booking.
Q: Can I take the free breakfast to-go at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown does not offer a free breakfast for standard guests, and full to-go boxes are generally not permitted for the sit-down buffet. However, the dual-branded Residence Inn Dallas Downtown in the same building does offer a free hot breakfast buffet which provides disposable containers for guests to take food to-go.
Q: Does AC Hotel Dallas Downtown have an on-site restaurant?
A: Yes, AC Hotel Dallas Downtown has on-site dining options including AC Kitchen, which serves a European-style breakfast menu featuring freshly baked pastries, artisan-cured meats, cheeses, and Nespresso coffee, and AC Lounge, which offers an evening lounge and bar atmosphere serving tapas, small plates, craft cocktails, wine, and beer.
Q: Does AC Hotel Dallas Downtown in offer free breakfast for guests?
A: AC Hotel Dallas Downtown does not offer free breakfast for all guests. Breakfast is served daily on-site at the AC Kitchen for an additional fee. Free breakfast may occasionally be included if you book a specific rate/package or if you qualify for elite status perks through the Marriott Bonvoy loyalty program.
Q: Does AC Hotel Dallas Downtown offer a continental breakfast as part of their meal plan for guests?
A: AC Hotel Dallas Downtown offers a European-inspired continental breakfast served at the AC Kitchen. The breakfast includes freshly baked pastries, croissants, artisan-cured meats, cheeses, yogurts, cereals, fruit, and Nespresso coffee, and is available for a daily fee or as part of specific room packages.
Q: Does AC Hotel Dallas Downtown provide free breakfast for children?
A: No, AC Hotel Dallas Downtown does not provide free breakfast for children or adults. The hotel's European-style continental breakfast at the AC Kitchen is available for a fee per person.
Q: Does the on-site restaurant at AC Hotel Dallas Downtown offer outdoor seating or a patio?
A: The on-site dining options at the AC Hotel Dallas Downtown (the AC Lounge and AC Kitchen) do not offer outdoor seating or a patio. Dining is situated completely indoors within the hotel's lobby/lounge level.
Q: Does the on-site restaurant at AC Hotel Dallas Downtown offer vegetarian or vegan options?
A: The on-site dining options at the AC Hotel Dallas Downtown, including the AC Lounge and AC Kitchen, offer both vegetarian and vegan options. The AC Kitchen features European-style breakfast options with vegetarian selections available, including fresh fruit, cereals, cheeses, yogurts, breads, and pastries. The AC Lounge offers a Spanish-inspired tapas menu with vegetarian-friendly small plates like olives, roasted nuts, artisan cheeses, and vegetable-based croquetas.
Q: Is a breakfast buffet included in the meal plan at AC Hotel Dallas Downtown?
A: A complimentary breakfast buffet is not included as a standard feature for all room rates at the AC Hotel by Marriott Dallas Downtown. Unless you book a specific Breakfast Included package or rate tier, breakfast is an additional charge. The hotel serves a European-style breakfast buffet at the on-site AC Kitchen.
Q: Is a hot breakfast available as part of the meal plan at AC Hotel Dallas Downtown?
A: No, a full hot breakfast is not the standard offering at the AC Hotel Dallas Downtown. While they may offer freshly baked warm items or warm egg tarts/quiches, traditional American hot breakfast staples are not part of the standard breakfast menu.
Q: Is breakfast included at the on-site restaurant at AC Hotel Dallas Downtown?
A: No, standard room rates at AC Hotel Dallas Downtown do not automatically include free breakfast. The hotel's on-site restaurant, AC Kitchen, serves a European-style continental breakfast daily for an additional fee.
Q: Is the free breakfast at AC Hotel Dallas Downtown available to all guests or only certain room types?
A: Free breakfast is not included as a standard complimentary amenity for all guests at AC Hotel Dallas Downtown. It is available by booking specific room rates or promotional packages that explicitly state Breakfast Included, or to certain high-tier Marriott Bonvoy elite members who may qualify for daily food and beverage credits or complimentary breakfast.
Q: Is the free breakfast at AC Hotel Dallas Downtown served in the hotel restaurant or a dedicated area?
A: Breakfast at the AC Hotel Dallas Downtown is served in its on-site hotel restaurant, the AC Kitchen, in a full restaurant setting. Standard rates typically charge a fee for the breakfast unless it is included in a specific room package or elite member benefits.
Q: Is the free breakfast buffet-style at AC Hotel Dallas Downtown?
A: No, the AC Hotel Dallas Downtown does not offer a free breakfast buffet. Standard room rates do not include breakfast, and the hotel features an on-site restaurant serving a paid, European-style breakfast.
Q: Is the on-site restaurant at AC Hotel Dallas Downtown open to non-hotel guests?
A: Yes, the dining venues at the AC Hotel Dallas Downtown are open to non-hotel guests, including the AC Lounge, which is open to the public in the evenings, and the AC Kitchen, which is accessible to outside visitors for breakfast.
Q: What are the operating hours of the on-site restaurant at AC Hotel Dallas Downtown?
A: AC Kitchen is open Monday through Friday from 6:30 AM to 10:00 AM and Saturday through Sunday from 7:00 AM to 11:00 AM. AC Lounge is open every day from 5:00 PM to 11:00 PM, with food service stopping at 10:00 PM.
Q: What is the cost of the breakfast at AC Hotel Dallas Downtown?
A: The European-style buffet breakfast served at AC Kitchen inside the AC Hotel Dallas Downtown costs $17 per person.
Q: What type of cuisine is offered at the on-site restaurant at AC Hotel Dallas Downtown?
A: AC Kitchen offers European-style or International cuisine, and AC Lounge serves Spanish-inspired tapas.
Golf
Q: Can guests at AC Hotel Dallas Downtown rent golf equipment on-site?
A: AC Hotel Dallas Downtown does not offer golf equipment rental on-site.
Q: Does AC Hotel Dallas Downtown have an on-site golf course?
A: No, AC Hotel Dallas Downtown does not have an on-site golf course. However, there are several golf courses nearby, including Tenison Park, Cedar Crest Golf, Stevens Park Golf Course, and Grover C. Keeton Golf Course.
Q: Does AC Hotel Dallas Downtown offer a driving range or practice facilities?
A: AC Hotel Dallas Downtown does not offer a driving range or practice facilities on-site.
Q: Does AC Hotel Dallas Downtown offer golf lessons or clinics?
A: AC Hotel Dallas Downtown does not offer golf lessons or clinics. However, there are several golf courses located nearby, including Tenison Park, Cedar Crest Golf, Stevens Park Golf Course, and Grover C. Keeton Golf Course.
Q: What is the golf course called at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown does not have a golf course on-site. However, there are several golf courses nearby, including Tenison Park, Cedar Crest Golf, Stevens Park Golf Course, and Grover C. Keeton Golf Course.
Guest Parking
Q: Are electric car charging stations available at AC Hotel Dallas Downtown?
A: Yes, an EV Charging Station is available at AC Hotel Dallas Downtown.
Q: Are the EV charging stations at AC Hotel Dallas Downtown available 24/7?
A: Yes, the electric vehicle (EV) charging stations at the AC Hotel Dallas Downtown are accessible 24/7.
Q: Are the EV charging stations at AC Hotel Dallas Downtown compatible with Tesla vehicles?
A: Yes, Tesla vehicles can charge at the AC Hotel Dallas Downtown, but depending on the specific charger type available on-site, you may need an adapter. Most hotel Level 2 charging stations use the standard J1772 connector, which Tesla vehicles can use with the standard SAE J1772 adapter. If the station is a Tesla Destination Charger, a Tesla can plug in directly using its native charging connector.
Q: Are there any restrictions or time limits for free parking at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not offer free parking.
Q: Do I need to reserve a parking spot in advance at AC Hotel Dallas Downtown?
A: No, you do not need to reserve a parking spot in advance if you plan to use the hotel's official parking. If you prefer cheaper self-parking options nearby, reserving in advance via third-party parking apps is recommended to guarantee a space.
Q: Do I need to reserve an EV charging spot at AC Hotel Dallas Downtown?
A: No, you cannot reserve an EV charging spot in advance at the AC Hotel Dallas Downtown. Charging stations are available on-site on a first-come, first-served basis.
Q: Does AC Hotel Dallas Downtown have a gated entrance for guest self-parking?
A: The AC Hotel Dallas Downtown does not have a gated entrance for guest self-parking. The parking lot referenced in the reviews is not owned or operated by the hotel, and valet services are mentioned.
Q: Does AC Hotel Dallas Downtown have on-site parking?
A: Yes, AC Hotel Dallas Downtown offers valet services for parking.
Q: Does AC Hotel Dallas Downtown have van-accessible parking in the self-parking facility?
A: No. The AC Hotel Dallas Downtown does not offer self-parking on-site.
Q: Does AC Hotel Dallas Downtown offer free parking for guests?
A: Free parking is not available at AC Hotel Dallas Downtown. The hotel offers valet services, and there is a parking lot behind the building that is not owned or operated by the hotel.
Q: Does AC Hotel Dallas Downtown offer motorcycle parking?
A: AC Hotel Dallas Downtown does not offer specific or designated motorcycle parking.
Q: Does AC Hotel Dallas Downtown offer off-site parking?
A: Yes, the AC Hotel Dallas Downtown's valet team recommends a parking lot behind their building that is not owned or operated by the hotel.
Q: Does AC Hotel Dallas Downtown offer on-site accessible, self-parking?
A: AC Hotel Dallas Downtown does not offer on-site accessible self-parking.
Q: Does AC Hotel Dallas Downtown offer parking?
A: Yes, AC Hotel Dallas Downtown offers valet parking services.
Q: Does AC Hotel Dallas Downtown offer secure or covered parking?
A: The AC Hotel Dallas Downtown offers covered valet parking with in-and-out privileges, which is subject to vehicle height limits in the covered parking garage.
Q: Does AC Hotel Dallas Downtown offer valet parking?
A: Yes, AC Hotel Dallas Downtown offers valet parking services.
Q: Does AC Hotel Dallas Downtown provide free parking for guests with electric vehicles?
A: AC Hotel Dallas Downtown does not offer free parking for guests, including those driving electric vehicles, and all overnight parking is valet-only with a daily fee.
Q: Does AC Hotel Dallas Downtown provide long-term parking?
A: The AC Hotel Dallas Downtown does not offer dedicated extended or long-term parking.
Q: Does the AC Hotel Dallas Downtown offer RV parking?
A: The AC Hotel Dallas Downtown does not offer RV parking.
Q: Is free parking available for guests staying at AC Hotel Dallas Downtown during peak seasons or holidays?
A: Free parking is not available at AC Hotel Dallas Downtown.
Q: Is parking available for oversized vehicles at AC Hotel Dallas Downtown?
A: No, dedicated on-site parking for oversized vehicles is generally not available at the AC Hotel Dallas Downtown. The property primarily offers covered valet parking in a garage structure, which is subject to strict vehicle height limits and maximum clearance restrictions.
Q: Is the free parking at AC Hotel Dallas Downtown valet or self-parking?
A: The AC Hotel Dallas Downtown does not offer free parking. The only on-site parking available at the property is valet parking, which carries a fee, and self-parking is not offered on-site.
Q: Is there a fee for using EV charging stations at AC Hotel Dallas Downtown?
A: Yes, there is a fee. The hotel charges $10 daily for electric vehicle charging.
Q: Is there a garage height limit at AC Hotel Dallas Downtown?
A: The parking garage at the AC Hotel Dallas Downtown has a maximum height clearance limit of 6 feet 2 inches (6'2").
Q: Is there a limit on the number of vehicles that can park for free at AC Hotel Dallas Downtown?
A: There is no free parking at the AC Hotel Dallas Downtown. Because free parking is not offered by the property, there is no limit to specify.
Q: Is there a parking garage or lot near AC Hotel Dallas Downtown?
A: Yes, there is a parking lot near AC Hotel Dallas Downtown.
Q: Is valet parking available at AC Hotel Dallas Downtown?
A: Yes, valet services are available at AC Hotel Dallas Downtown.
Q: What are the charges for parking at AC Hotel Dallas Downtown?
A: Valet parking at AC Hotel Dallas Downtown costs 50 to 55 dollars per night plus applicable taxes, which includes covered parking with in-and-out privileges. Self-parking in the attached or adjacent garage or nearby public lots typically costs 28 to 50 dollars per day depending on the specific lot.
Q: What is the charge for off-site parking at the AC Hotel Dallas Downtown?
A: Charges for nearby independent off-site lots typically range from $5 to $20 per day/night depending on the specific lot, day, and length of stay, though some nearby public surface lots charge up to $50 per night for overnight parking.
Q: What is the charge for on-site parking at the AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown offers covered valet parking for $55 per night (with in-and-out privileges).
Q: What is the charging speed of the EV stations at AC Hotel Dallas Downtown?
A: The EV charging stations are Level 2 AC chargers that typically deliver around 3.3 kW to 7.2 kW, adding approximately 12 to 25 miles of range per hour.
Q: What types of EV chargers are available at AC Hotel Dallas Downtown?
A: The AC Hotel by Marriott Dallas Downtown offers standard Level 2 electric vehicle (EV) charging stations equipped with standard J1772 connectors.
Q: Where are the EV charging stations located at AC Hotel Dallas Downtown?
A: The EV charging stations at AC Hotel Dallas Downtown are located on-site within the hotel's garage and are accessible through the hotel's valet parking service.
Pet Policies
Q: Are pets allowed in all rooms at AC Hotel Dallas Downtown?
A: Pets are not allowed at the AC Hotel Dallas Downtown. Only ADA-defined service animals are permitted on the property.
Q: Are pets allowed in at AC Hotel Dallas Downtown?
A: No, pets are not allowed at the AC Hotel Dallas Downtown. However, official service animals are permitted in accordance with ADA guidelines.
Q: Are service animals allowed at AC Hotel Dallas Downtown?
A: Yes, service animals are allowed at the AC Hotel by Marriott Dallas Downtown. Trained service animals are welcome and are exempt from standard pet fees or restrictions in accordance with the Americans with Disabilities Act (ADA).
Q: Are there any size restrictions for pets at AC Hotel Dallas Downtown?
A: Pets are not allowed at the AC Hotel Dallas Downtown.
Q: Can I leave my pet unattended in the room at AC Hotel Dallas Downtown?
A: Pets are not allowed at the AC Hotel Dallas Downtown, and service animals cannot be left unattended in the room either.
Q: Does AC Hotel Dallas Downtown charge an additional fee for pets?
A: No, the AC Hotel Dallas Downtown does not allow pets, so there is no pet fee. Only registered service animals are permitted at the property in accordance with ADA guidelines.
Q: Does AC Hotel Dallas Downtown have any restrictions on the number of pets allowed per room?
A: AC Hotel Dallas Downtown does not allow pets at all, and because pets are strictly not permitted on the property, there is no allowance or limit on the number of pets per room.
Q: Does AC Hotel Dallas Downtown offer pet amenities like beds or bowls?
A: Pet amenities such as beds or bowls are not available at AC Hotel Dallas Downtown.
Q: How much is the refundable pet deposit at AC Hotel Dallas Downtown?
A: Because pets are not allowed, there is no pet deposit or fee at this location.
Q: Is AC Hotel Dallas Downtown pet-friendly?
A: No, the AC Hotel Dallas Downtown is not pet-friendly. Pets are not allowed at this property, though ADA-defined service animals are permitted.
Q: Is there a designated pet area or pet park at AC Hotel Dallas Downtown?
A: No, there is no designated pet area or pet park at AC Hotel Dallas Downtown.
Q: Is there a pet weight restriction at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not allow pets, and therefore there is no weight restriction policy as pets are not permitted on the property.
Q: What is the limit for pet weight at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown does not allow pets. Therefore, there is no weight limit. Only certified service animals are allowed on the property.
Q: What is the pet policy at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not allow pets. Only ADA-compliant service animals are welcome at the property.
Tennis
Attractions
Q: What are some popular attractions near AC Hotel Dallas Downtown?
A: Some popular attractions near AC Hotel Dallas Downtown include Fair Park (home of the State Fair of Texas), The Majestic Theatre, Dos Equis Pavilion, Deep Ellum, AT&T Stadium, the 6th Floor Museum at Dealey Plaza, Dallas Arboretum and Botanical Garden, Trinity Groves, Dallas Farmers Market, American Airlines Center, Kay Bailey Hutchison Convention Center, Dallas Museum of Art, Dallas World Aquarium, Dallas Zoo, Nasher Sculpture Center, AT&T Performing Arts Center, and Klyde Warren Park.
Reception And Guest Services
Coffee Shops, Bars & Lounges
Q: How many food & beverage outlets are there at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown has two food and beverage outlets on-site: AC Kitchen, which serves a European-inspired buffet breakfast featuring freshly baked pastries, cured meats, artisan cheeses, coffee, and fruits, and AC Lounge, an evening bar and lounge offering signature cocktails, craft beers, wine, and a tapas-style small bites menu.
Q: How many lounges/bars are there at AC Hotel Dallas Downtown?
A: There is 1 lounge/bar located on-site at the AC Hotel Dallas Downtown, which is the AC Lounge.
Hotel & Lobby Facilities
Q: Are there any age restrictions for entering the casino at AC Hotel Dallas Downtown?
A: There is no casino at AC Hotel Dallas Downtown.
Q: Are there any live entertainment events in the casino at AC Hotel Dallas Downtown?
A: There is no casino at AC Hotel Dallas Downtown, and therefore no information about live entertainment events in a casino.
Q: Are there shops and services at AC Hotel Dallas Downtown?
A: Yes, AC Hotel Dallas Downtown has an AC Store, Guest Laundry, EV Charging Station, and valet services.
Q: Are vending machines available at AC Hotel Dallas Downtown?
A: Vending machines are not available at AC Hotel Dallas Downtown.
Q: Are video games available at AC Hotel Dallas Downtown?
A: Video games are not available at AC Hotel Dallas Downtown.
Q: Can guests rent a car directly from a rental desk at AC Hotel Dallas Downtown?
A: Guests cannot rent a car directly from a rental desk at AC Hotel Dallas Downtown.
Q: Can the concierge at AC Hotel Dallas Downtown assist with booking local tours or attractions?
A: The guest services and front desk team at AC Hotel Dallas Downtown can assist with booking local tours, food tours, or bus excursions, and provide assistance with tickets, advice, and directions for popular nearby attractions.
Q: Can the concierge at AC Hotel Dallas Downtown help with restaurant reservations?
A: The concierge and front desk staff at AC Hotel Dallas Downtown can assist guests with restaurant reservations, dining recommendations, and local travel arrangements.
Q: Can the concierge at AC Hotel Dallas Downtown help with special requests like flowers or gifts?
A: The front desk and guest services/concierge team at the AC Hotel Dallas Downtown can assist with special requests like arranging flowers, local gifts, wine, or amenity placements in guest rooms. They can accept pre-ordered deliveries to place in the room prior to check-in, recommend local Dallas florists and bakeries, and coordinate these requests via phone at +1 (214) 290-0111, email, or the Marriott Bonvoy Mobile App.
Q: Does AC Hotel Dallas Downtown have a BBQ or picnic area?
A: AC Hotel Dallas Downtown does not have a BBQ or picnic area.
Q: Does AC Hotel Dallas Downtown have a bookstore on the premises or within walking distance?
A: AC Hotel Dallas Downtown does not have a bookstore on the premises or within walking distance.
Q: Does AC Hotel Dallas Downtown have a casino on-site?
A: AC Hotel Dallas Downtown does not have a casino on-site.
Q: Does AC Hotel Dallas Downtown have a coin-operated laundry facility?
A: A coin-operated laundry facility is not available at AC Hotel Dallas Downtown. However, the hotel does offer a guest laundry facility.
Q: Does AC Hotel Dallas Downtown have a game room?
A: AC Hotel Dallas Downtown does not have a game room.
Q: Does AC Hotel Dallas Downtown have a gift shop or newsstand?
A: A gift shop or newsstand is not available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown have a shoe shine stand?
A: A shoe shine stand is not available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown have a sportsbook or betting lounge?
A: AC Hotel Dallas Downtown does not have a sportsbook or betting lounge.
Q: Does AC Hotel Dallas Downtown offer casino promotions or special gaming events?
A: AC Hotel Dallas Downtown does not offer casino promotions or special gaming events.
Q: Does AC Hotel Dallas Downtown offer non-smoking public areas?
A: The AC Hotel Dallas Downtown is a 100% smoke-free property where smoking is prohibited in all public spaces, common areas, meeting rooms, and guest rooms.
Q: Does AC Hotel Dallas Downtown offer on-site laundry services for guests?
A: Yes, AC Hotel Dallas Downtown offers on-site guest laundry services.
Q: Does AC Hotel Dallas Downtown offer porter or bellman services for guest luggage assistance?
A: The AC Hotel Dallas Downtown does not offer dedicated porter or bellman services. However, valet parking staff can assist with unloading or loading luggage at arrival and departure, and luggage carts are available upon request at the front desk.
Q: Does the casino at AC Hotel Dallas Downtown offer a rewards or loyalty program?
A: The AC Hotel Dallas Downtown does not have a casino, so there is no casino rewards program associated with the hotel.
Q: Does the casino at AC Hotel Dallas Downtown offer table games like blackjack and poker?
A: The AC Hotel Dallas Downtown does not have a casino.
Q: Does the concierge at AC Hotel Dallas Downtown arrange transportation services?
A: The concierge team and front desk staff at the AC Hotel Dallas Downtown can assist guests with arranging transportation services, including coordinating private car and car rental services, airport transfers and taxis to Dallas Love Field or Dallas/Fort Worth International Airport, and providing guidance on rideshares and local transit.
Q: Does the concierge at AC Hotel Dallas Downtown provide city maps and recommendations?
A: Yes, the staff and front desk/concierge services at AC Hotel Dallas Downtown provide city maps, local dining suggestions, transportation guidance, and recommendations for nearby attractions. Staff members are readily available to assist with directions, point out key Dallas landmarks, and share personalized recommendations for restaurants, nightlife, and events.
Q: Is smoking allowed at AC Hotel Dallas Downtown?
A: No, smoking is not allowed at AC Hotel Dallas Downtown. It is a 100% smoke-free property, which applies to guest rooms and all indoor public spaces.
Q: Is there a convenience or sundry store at AC Hotel Dallas Downtown?
A: Yes, there is an AC Store at AC Hotel Dallas Downtown.
Q: Is there a dress code for the casino at AC Hotel Dallas Downtown?
A: There is no casino at AC Hotel Dallas Downtown.
Q: Is there a florist available on-site or nearby at AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown does not have an on-site florist, but there are several nearby floral options in the Downtown Dallas area that offer same-day delivery to the hotel, including French Florist, The Joule Floral, McShan Florist, and In Bloom Flowers.
Q: Is there a hairdresser at AC Hotel Dallas Downtown?
A: A hairdresser is not available at AC Hotel Dallas Downtown.
Q: Is there a market available at AC Hotel Dallas Downtown?
A: Yes, there is an AC Store available at AC Hotel Dallas Downtown.
Q: Is there an extra charge for concierge assistance at AC Hotel Dallas Downtown?
A: No, standard concierge assistance and front desk guest services are complimentary for guests staying at the AC Hotel Dallas Downtown. Hotel staff and concierge team members can assist you with local recommendations, directions, dining reservations, and general information at no extra charge. While the concierge service itself is free, any tickets, tours, dining reservations, or third-party bookings made through the concierge will be your financial responsibility.
Q: Is there an ice machine at AC Hotel Dallas Downtown?
A: An ice machine is not available at AC Hotel Dallas Downtown.
Q: What are the laundry hours at AC Hotel Dallas Downtown?
A: On-Site Guest Laundry Room: Generally accessible to guests 24 hours a day using a valid room key card.
Q: What are the operating hours of the casino at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not have a casino on-site.
Q: What are the operating hours of the concierge desk at AC Hotel Dallas Downtown?
A: The hotel does not maintain a separately staffed concierge desk with designated standalone operating hours, and instead, front desk agents handle concierge services with the front desk operating 24 hours a day, 7 days a week.
Q: What types of slot machines are available at the casino in AC Hotel Dallas Downtown?
A: There is no casino with slot machines available at the AC Hotel Dallas Downtown.
Q: Which amenities does AC Hotel Dallas Downtown offer?
A: AC Hotel Dallas Downtown offers the following amenities: * Fitness center * Indoor pool * AC Library * AC Store * EV Charging Station * Guest Laundry * Breakfast * Boardroom * Meeting Space * AC Media Salon Meeting Room * Workstations in rooms * Free Wi-Fi in rooms * Mini fridge in rooms * Flat-panel TVs in rooms * Sofa beds in select rooms * Coffee/tea makers in rooms * Hair dryers in rooms
Credit Card Options
Q: Can I use JCB at AC Hotel Dallas Downtown?
A: Yes, you can use your JCB card at AC Hotel Dallas Downtown. Because the hotel accepts Discover and UnionPay credit cards, JCB cards are processed automatically through JCB's global network alliance with the Discover Global Network in the United States.
Q: Can I use Mastercard at AC Hotel Dallas Downtown?
A: Yes, you can use Mastercard at the AC Hotel by Marriott Dallas Downtown. The hotel accepts major credit cards—including Mastercard—for bookings, check-in, and incidental charges.
Q: Can I use UnionPay at AC Hotel Dallas Downtown?
A: Yes, you can use UnionPay credit cards at AC Hotel by Marriott Dallas Downtown. Ensure your UnionPay card is a credit card (or features a major co-badge like Visa or Mastercard) and is enabled for international transactions before traveling. Some US terminals may require the card to be processed as a credit card or through a partner network like Discover.
Q: Can I use Visa at AC Hotel Dallas Downtown?
A: Yes, you can use a Visa card at the AC Hotel Dallas Downtown. The property accepts major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and UnionPay.
Q: Is contactless payment available during check-in or check-out at AC Hotel Dallas Downtown?
A: Yes, contactless payment and services are available during check-in and check-out at the AC Hotel Dallas Downtown. Guests can utilize contactless check-in and check-out options, including mobile key entry via a mobile device, and the property supports contactless mobile payments for transactions.
Q: Is Diners Club accepted at AC Hotel Dallas Downtown?
A: Yes, Diners Club is accepted at the AC Hotel by Marriott Dallas Downtown.
Q: Is Discover Card accepted at AC Hotel Dallas Downtown?
A: Discover Card is accepted at the AC Hotel by Marriott Dallas Downtown. The hotel accepts all major credit card networks, including Visa, Mastercard, American Express, and Discover.
Guest Room Internet Access
Q: Can I connect multiple devices to the free internet at AC Hotel Dallas Downtown?
A: Yes, you can connect multiple devices to the free Wi-Fi at AC Hotel Dallas Downtown. All guests receive complimentary Wi-Fi access in both public areas and guest rooms. You can log in each device individually through the hotel's Wi-Fi captive portal page. If you sign in using your Marriott Bonvoy account, standard Wi-Fi is complimentary for unlimited/multiple devices associated with your stay.
Q: Do I need to log in or use a special code to access the free internet at AC Hotel Dallas Downtown?
A: Generally, no special code is required to access the free internet, but a standard login landing page is used. In public areas, guests can connect without a login or code by accepting the terms of service. In guest rooms, guests log in using their Last Name and Room Number. If a promo or special access code is prompted, it can be obtained for free from the front desk.
Q: Do the guest rooms at AC Hotel Dallas Downtown have wifi?
A: Yes, guest rooms at AC Hotel Dallas Downtown have free Wi-Fi.
Q: Does AC Hotel Dallas Downtown offer free internet access for guests?
A: Yes, free internet access is offered for Marriott Bonvoy Members at AC Hotel Dallas Downtown in Dallas, Texas.
Q: Is the free internet access at AC Hotel Dallas Downtown secure for online banking or transactions?
A: No, the free internet access at the AC Hotel Dallas Downtown (or any hotel public network) is not considered secure for sensitive activities like online banking, managing investments, or processing financial transactions.
Q: Is the free internet at AC Hotel Dallas Downtown limited to certain hours or available 24/7?
A: The complimentary Wi-Fi at the AC Hotel Dallas Downtown is available 24 hours a day, 7 days a week. It is accessible continuously in both guest rooms and public areas throughout the hotel.
Meeting Services / Packages
Q: Are security guards available for meeting/event services at AC Hotel Dallas Downtown?
A: General onsite security is provided as part of the standard property amenities, but dedicated security guards specifically assigned to private meeting or event services are typically arranged as an additional requested service through the hotel's event planning team or contracted via third-party licensed security providers.
Q: Are staff available at AC Hotel Dallas Downtown for manual work?
A: Yes, staff such as the valet team, front desk staff, bartenders, housekeeping, and maintenance teams are available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown offer registration services for meeting/event services?
A: AC Hotel Dallas Downtown does not offer registration services for meetings or events.
Q: Is a carpenter available for meeting/event services at AC Hotel Dallas Downtown?
A: A carpenter is not available for meeting/event services at AC Hotel Dallas Downtown.
Q: Is a decorator available for meeting/event services at AC Hotel Dallas Downtown?
A: No dedicated in-house decorator service is listed for meeting and event spaces at the AC Hotel Dallas Downtown, but event planners can bring in external local event designers, florists, or decorators for custom styling.
Q: Is a locksmith available for meeting/event services at AC Hotel Dallas Downtown?
A: A locksmith is not available for meeting or event services at AC Hotel Dallas Downtown.
Q: Is a photographer available for meeting/event services at AC Hotel Dallas Downtown?
A: A photographer is not listed as an available service for meetings or events at AC Hotel Dallas Downtown.
Q: Is an AV technician available for meeting/event services at AC Hotel Dallas Downtown?
A: Yes, AV services and technician support are available for meetings and events hosted at the AC Hotel Dallas Downtown. AV support is provided on-site, typically through Marriott's preferred event technology partners such as Encore Global, to assist with setup, equipment testing, live troubleshooting, and breakdown.
Q: Is an electrician available for meeting/event services at AC Hotel Dallas Downtownl?
A: An electrician is not listed as an available service for meetings or events at AC Hotel Dallas Downtown.
Q: Is event lighting available at AC Hotel Dallas Downtown?
A: Yes, event lighting and audiovisual capabilities are available for meetings and events hosted at the AC Hotel Dallas Downtown. For specialized, custom, or large-scale lighting requirements, the hotel's event staff can coordinate services through preferred third-party event technology providers.
Snow Skiing & Snowboarding
Q: Are ski lockers available at AC Hotel Dallas Downtown?
A: Ski lockers are not available at AC Hotel Dallas Downtown.
Q: Does AC Hotel Dallas Downtown offer ski-in/ski-out access?
A: AC Hotel Dallas Downtown does not offer ski-in/ski-out access.
Q: How far is the ski area to the AC Hotel Dallas Downtown?
A: A ski area is not available at the AC Hotel Dallas Downtown.
Q: Is the AC Hotel Dallas Downtown at a ski area?
A: The AC Hotel Dallas Downtown is not at a ski area.
Specialty Pools
Q: Is there a hot tub or jacuzzi available at AC Hotel Dallas Downtown?
A: A hot tub or jacuzzi is not available at AC Hotel Dallas Downtown.
Additional Meeting Equipment
Q: Are stack chairs available in the meeting room at AC Hotel Dallas Downtown?
A: Yes, stack chairs are available as part of the Event Equipment & Supplies.
Q: Are tables available in the meeting room(s) at AC Hotel Dallas Downtown?
A: Yes, tables are available as part of the event equipment and supplies at AC Hotel Dallas Downtown.
Q: Are whiteboards available in the meeting rooms at AC Hotel Dallas Downtown ?
A: Whiteboards are not available. However, flip charts and markers are available.
Q: Is a podium lectern available in the meeting room at AC Hotel Dallas Downtown?
A: A podium lectern is not listed among the available equipment and services for meeting rooms at AC Hotel Dallas Downtown.
Fire Safety & Prevention
Q: Are there elevators at AC Hotel Dallas Downtown?
A: Yes, the AC Hotel Dallas Downtown has elevators. It is equipped with elevator access throughout its floors and offers wheelchair-accessible elevator routes.
Q: Are there visual alarms in guest rooms and suites at AC Hotel Dallas Downtown?
A: Yes, hearing accessible rooms with visual alarms and notification devices for door and phone are available for the 1 King Guest Room and 2 Double Guest Room types. The 1 King, Corner room type does not offer hearing accessible rooms.
Q: Are visual alarms available in public areas at AC Hotel Dallas Downtown?
A: Yes, visual fire alarms are available in public areas and hallways at the AC Hotel Dallas Downtown.
Q: Do guest rooms and suites at AC Hotel Dallas Downtown have audible alarms?
A: guest rooms and suites at AC Hotel Dallas Downtown are equipped with audible smoke alarms / detectors
Q: Do public hallways at AC Hotel Dallas Downtown have audible alarms?
A: Audible alarms in public hallways are not available.
Hotel Category
Q: Does AC Hotel Dallas Downtown have a reward program?
A: Yes, AC Hotel Dallas Downtown participates in the Marriott Bonvoy reward program. You can save with a Marriott Bonvoy Member Rate, earn Marriott Bonvoy Points, and even earn free nights and bonus points.
Room Related Taxes & Fees
Accessibility and Guest Room Security
Q: Are accessible vanities available at AC Hotel Dallas Downtown?
A: Yes, accessible vanities are available at the AC Hotel by Marriott Dallas Downtown, featuring lowered or open clearance for wheelchair access.
Q: Are bathtub grab bars available for guest safety at AC Hotel Dallas Downtown?
A: Yes, bathtub grab bars are available for guest safety at the AC Hotel Dallas Downtown. The hotel offers accessible guest room configurations equipped with safety features, including bathtub grab rails / non-slip grab bars.
Q: Are hearing accessible rooms and/or kits available at AC Hotel Dallas Downtown?
A: Yes, hearing accessible rooms with visual alarms and notification devices for the door and phone are available at AC Hotel Dallas Downtown.
Q: Are lowered deadbolts available on guest room doors at AC Hotel Dallas Downtown to enhance guest security?
A: Lowered deadbolts are not available on guest room doors at AC Hotel Dallas Downtown.
Q: Are lowered electrical outlets available at AC Hotel Dallas Downtown to enhance guest accessibility and safety?
A: Lowered electrical outlets are not available at AC Hotel Dallas Downtown.
Q: Are lowered view ports available in guest room doors at AC Hotel Dallas Downtown to enhance guest security?
A: Lowered viewports in guest room doors are not available at AC Hotel Dallas Downtown.
Q: Are mobility accessible rooms and/or kits available at AC Hotel Dallas Downtown?
A: Yes, AC Hotel Dallas Downtown offers mobility accessible rooms with tubs and accessible rooms with roll-in showers.
Q: Are transfer showers available in guest rooms at AC Hotel Dallas Downtown?
A: Transfer showers are not available in the guest rooms at AC Hotel Dallas Downtown. However, accessible rooms with roll-in showers are offered.
Q: Are view ports available in guest room and suite doors at AC Hotel Dallas Downtown to enhance guest security?
A: Viewports are not available in guest room and suite doors at AC Hotel Dallas Downtown.
Q: Can I share my digital key with other guests at AC Hotel Dallas Downtown?
A: Yes, you can share your Mobile Key with up to 3 registered guests on your reservation using the Marriott Bonvoy App. To share the key, the additional guests must be listed on the reservation, be Marriott Bonvoy members, be 18 or older, and have the app installed. The primary guest must first complete check-in and activate their own Mobile Key. The sharing process involves opening the app, tapping the Key icon, selecting Share Key, and choosing the registered guest's name.
Q: Can I use a digital key to access hotel amenities at AC Hotel Dallas Downtown?
A: Yes, you can use a digital key (Mobile Key) via the Marriott Bonvoy App to access hotel amenities and guest areas at the AC Hotel Dallas Downtown. This digital key provides keyless access to secure common areas and amenities, specifically guest elevators, the fitness center, and the indoor pool area, by holding your Bluetooth-enabled device near the key card readers.
Q: Do the accessible rooms in AC Hotel Dallas Downtown have doors that provide a 32-inch wide opening?
A: the accessible guest rooms at AC Hotel Dallas Downtown feature doors that provide a 32-inch wide opening
Q: Do the guest room and suite doors at AC Hotel Dallas Downtown have self-closing mechanisms?
A: Yes, the guest room and suite doors at the AC Hotel Dallas Downtown feature self-closing mechanisms.
Q: Do the pools at AC Hotel Dallas Downtown offer a sloped entry?
A: The pools at AC Hotel Dallas Downtown do not offer a sloped entry.
Q: Do the pools at AC Hotel Dallas Downtown offer have a self-operating lift?
A: The AC Hotel Dallas Downtown does not offer a self-operating lift at its pools.
Q: Do the room windows at AC Hotel Dallas Downtown open for guest comfort and ventilation?
A: No, the guest room windows at the AC Hotel Dallas Downtown do not open.
Q: Does AC Hotel Dallas Downtown allow digital key access for all room types?
A: Yes. The AC Hotel Dallas Downtown supports Marriott Bonvoy Mobile Key (digital key access) across its guest rooms and suites. Because digital key locks are installed uniformly on the guest room doors throughout the property, keyless mobile access is available for all standard room types, corner rooms, suites, and accessible room configurations.
Q: Does AC Hotel Dallas Downtown have alarm clock telephone ringers?
A: The guest rooms at AC Hotel Dallas Downtown feature standard, modern in-room amenities such as telephones and alarm clocks or alarm clock radios, which typically use built-in electronic speakers or digital ringers rather than vintage or mechanical telephone ringers.
Q: Does AC Hotel Dallas Downtown have an accessible registration desk?
A: Yes, the AC Hotel Dallas Downtown has a wheelchair-accessible registration desk along with an accessible pathway leading to it.
Q: Does AC Hotel Dallas Downtown have an wheel chair accessible route to the registration desk?
A: The AC Hotel Dallas Downtown features a wheelchair-accessible route from the main entrance to the registration/front desk, which is a stair-free, step-free path of travel from the public entrance and valet area to the front desk.
Q: Does AC Hotel Dallas Downtown have deadbolts on guest room and suite doors?
A: The AC Hotel Dallas Downtown features deadbolts on guest room and suite doors, and provides lowered deadbolts and lowered night guards on guest room doors for accessibility needs.
Q: Does AC Hotel Dallas Downtown offer a toilet seat at wheelchair height for disabled guests?
A: AC Hotel Dallas Downtown offers accessible guest rooms and facilities with toilet seats at wheelchair height, which are between 17 to 19 inches off the ground.
Q: Does AC Hotel Dallas Downtown offer digital key access?
A: AC Hotel Dallas Downtown offers digital key access. Guests can use the Marriott Bonvoy Mobile Key feature via the Marriott Bonvoy app on iOS or Android to check in remotely and use their smartphone as a Bluetooth key to unlock their guest room and access common areas like elevators, the fitness center, and entry doors.
Q: Does AC Hotel Dallas Downtown offer lever handles on guest room doors?
A: AC Hotel Dallas Downtown offers lever handles on guest room doors.
Q: Does AC Hotel Dallas Downtown offer lowered night guards on guest room doors?
A: AC Hotel Dallas Downtown does not offer lowered night guards on guest room doors.
Q: Does AC Hotel Dallas Downtown offer room and suite access through an exterior corridor?
A: The AC Hotel Dallas Downtown does not offer room and suite access through an exterior corridor, instead featuring interior corridor access to all guest rooms and suites.
Q: Does AC Hotel Dallas Downtown offer room and suite access through an interior corridor?
A: The AC Hotel Dallas Downtown offers guest room and suite access through interior corridors, and all guest rooms in the high-rise building are accessed from inside the property via interior hallways and elevators.
Q: Does AC Hotel Dallas Downtown offer safety chains or latches on guest doors?
A: guest doors at the AC Hotel Dallas Downtown are equipped with safety chains and/or secondary latches (night guards), and lowered night guards/latches are also available in their mobility-accessible rooms.
Q: Does AC Hotel Dallas Downtown offer secondary locks on room windows?
A: AC Hotel Dallas Downtown does not offer secondary locks on room windows.
Q: Does AC Hotel Dallas Downtown provide electronic room keys for guests?
A: AC Hotel Dallas Downtown provides electronic/digital room keys via Mobile Key through the Marriott Bonvoy app.
Q: Does AC Hotel Dallas Downtown provide meeting space for guests?
A: Yes, AC Hotel Dallas Downtown provides meeting space for guests. The hotel has 7 event rooms, including boardrooms and the Triplex Meeting Room, which is ideal for conferences.
Q: Does the AC Hotel Dallas Downtown, have roll-in shower available?
A: Yes, the AC Hotel Dallas Downtown offers accessible rooms with roll-in showers.
Q: How can I use a digital key at AC Hotel Dallas Downtown?
A: To use a digital key at AC Hotel Dallas Downtown, you must use the Marriott Bonvoy Mobile App. First, download the app, link your reservation, and enable Bluetooth, push notifications, and location services. Next, perform a mobile check-in up to 24 to 48 hours before arrival and request a Mobile Key. Once you receive a notification that the key is ready, open the app, tap the Mobile Key button, and hold your phone close to the door lock until it flashes green and unlocks. The digital key also grants access to elevators, the fitness center, and side entrances. If the digital key fails, you can get a physical key card at the front desk, share the key with up to three guests, or visit the front desk if verification is required.
Q: How do I troubleshoot issues with my digital key at AC Hotel Dallas Downtown?
A: To troubleshoot the digital key at AC Hotel Dallas Downtown, first verify phone settings by turning Bluetooth off and on, granting the Marriott Bonvoy app necessary permissions for Bluetooth, local network, and location, enabling push notifications, and removing thick phone cases. Next, troubleshoot the app by force closing and reopening it, signing out and back in, clearing the app cache, or updating the app. Ensure the correct unlocking technique is used by tapping the green Mobile Key icon in the app and holding the top or back of the phone directly against the door lock reader until the light turns green. Address common blockers such as completing first-time ID and credit card verification at the front desk or accepting a key share invitation. If the key still does not work, visit the front desk to have staff manually re-send the digital key, issue a physical RFID key card, or reset the door reader.
Q: How long is my digital key valid after check-out at AC Hotel Dallas Downtown?
A: Your digital key expires automatically upon check-out. If you check out manually in the app or at the front desk, your key will be instantly deactivated upon completion of the check-out process. If you do not manually check out, the digital key remains active until the hotel’s official check-out time of 12:00 PM or until any approved late check-out time.
Q: Is a physical key card still available if I use a digital key at AC Hotel Dallas Downtown?
A: Yes, physical key cards are still available. Even if you choose to use the Mobile Key feature through the Marriott Bonvoy app, you can request a traditional physical RFID key card at the front desk at any time during your stay. Obtaining a physical key card does not automatically cancel your digital key; you can use both methods interchangeably throughout your stay.
Q: Is an adjustable-height hand-held shower wand available at AC Hotel Dallas Downtown?
A: An adjustable-height hand-held shower wand is not available at AC Hotel Dallas Downtown.
Q: Is an internet connection required to use a digital key at AC Hotel Dallas Downtown?
A: An active internet connection is required to issue and download the Mobile Key to the app, but it is not required to physically unlock the door once the key has already been stored on the phone.
Q: Is there an accessible entrance to on-site fitness center at AC Hotel Dallas Downtown?
A: Yes, the on-site fitness center at the AC Hotel by Marriott Dallas Downtown has an accessible entrance, as the property explicitly lists a wheelchair-accessible entrance/path to the on-site fitness center.
Q: Is there an accessible entrance to the on-site business center at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown has an accessible entrance to its on-site business center, with accessible routes from the main entrance to the business center.
Q: Is there an accessible entrance to the on-site spa at AC Hotel Dallas Downtown?
A: There is no on-site spa at AC Hotel Dallas Downtown.
Q: Is there an accessible entrance to the on-site swimming pool at AC Hotel Dallas Downtown?
A: An accessible route and entrance to the on-site indoor swimming pool are not explicitly listed among the property's designated accessible features, and specific pool accessibility features such as a pool lift or self-operating hoist are not specified.
Q: Is there an accessible main entrance to the AC Hotel Dallas Downtown?
A: Yes, the AC Hotel Dallas Downtown has an accessible main entrance. There is a well-lit, step-free/stair-free accessible route leading from the public entrance to common areas, including the elevators, front desk, business center, fitness center, lounge, and on-site restaurant.
Q: Is there an accessible route to guest room at AC Hotel Dallas Downtown?
A: Yes, AC Hotel Dallas Downtown offers accessible rooms, which implies accessible routes to guest rooms.
Workspace Amenities
Q: Are speakerphones available at AC Hotel Dallas Downtown?
A: Telephones are available in guest rooms, and dedicated conference speakerphones can be configured for meetings upon request through the event planning and AV team.
Q: Do the guest rooms at AC Hotel Dallas Downtown have phones with voicemail?
A: Guest rooms at AC Hotel Dallas Downtown do not have phones with voicemail.
Q: Do the rooms at AC Hotel Dallas Downtown have desk chairs?
A: Yes, rooms at AC Hotel Dallas Downtown have workstations and a desk for working, which includes a desk chair.
Q: Do the rooms at AC Hotel Dallas Downtown have ergonomic chairs for working comfortably?
A: The guest rooms feature standard modern or minimalist desk chairs rather than full ergonomic office chairs.
Q: Does AC Hotel Dallas Downtown have electrical outlets at desk level?
A: guest rooms with modern, dedicated workstations that include accessible, desk-level electrical outlets and USB ports
Q: Does AC Hotel Dallas Downtown provide a spare electrical outlet at the desk?
A: guest rooms at AC Hotel Dallas Downtown feature dedicated, laptop-friendly workstations designed with easily accessible electrical power outlets and ports integrated near or directly on the desk workspace
Q: How many telephones are found in the rooms at AC Hotel Dallas Downtown?
A: Each guest room at the AC Hotel by Marriott Dallas Downtown is equipped with 1 telephone (located in the main bedroom/desk area).
Q: Is an in-room printer available at AC Hotel Dallas Downtown?
A: An in-room printer is not available at AC Hotel Dallas Downtown. However, printers are available as part of the business services for events.
Q: Is in-room fax available at AC Hotel Dallas Downtown?
A: In-room fax is not available at AC Hotel Dallas Downtown. However, fax service is available as a business service.
Q: What is the electric voltage in rooms at AC Hotel Dallas Downtown?
A: The standard electric voltage in guest rooms at AC Hotel Dallas Downtown is 120 volts (120V) AC at a frequency of 60 Hz.
Airport Information
Q: Does AC Hotel Dallas Downtown offer a free airport shuttle?
A: AC Hotel Dallas Downtown does not offer an airport shuttle.
Q: How far is AC Hotel Dallas Downtown from the nearest airport?
A: The nearest airport to AC Hotel Dallas Downtown is Dallas Love Field Airport (DAL), which is approximately 6 miles (about 10 to 15 minutes by car) away.
Q: What transportation options are available from the airport to AC Hotel Dallas Downtown?
A: From Dallas/Fort Worth International Airport, transportation options to the hotel include the DART Light Rail Orange Line to St. Paul or Akard Station, rideshares like Uber and Lyft, and taxis or private shuttles. From Dallas Love Field Airport, options include rideshares, taxis, and public transit via DART Bus Route 005 transferring to the Green or Orange light rail lines to St. Paul or Akard Station. Driving and rental cars are also options.
City Center
Q: What is the compass direction from AC Hotel Dallas Downtown to the city center?
A: The AC Hotel Dallas Downtown is located in downtown Dallas.
Q: What is the distance of the city center from AC Hotel Dallas Downtown?
A: AC Hotel Dallas Downtown is located in downtown Dallas.
Property Internet Provider
Q: What is the wifi bandwidth at AC Hotel Dallas Downtown?
A: Enhanced/Enhanced High-Speed Wi-Fi is typically around 15 to 30+ Mbps.
Spa Facilities
Q: Does AC Hotel Dallas Downtown have a spa on-site?
A: No, AC Hotel Dallas Downtown does not have a spa on-site. However, there are spas located nearby, such as Koffee Day Spa (0.9 miles away) and Vis a Vis Salon & Day Spa (2.5 miles away).
Q: What types of treatments are offered at the spa at AC Hotel Dallas Downtown?
A: The AC Hotel Dallas Downtown does not offer spa treatments on-site. However, there are spas located nearby, such as Koffee Day Spa (0.9 miles away) and Vis a Vis Salon & Day Spa (2.5 miles away).