Viceroy Chicago

Q: Are accessible vanities available at Viceroy Chicago?

A: Yes, accessible vanities are available in our mobility-accessible guest rooms.

Sources: [1], [2], [3]

Q: Are bathtub grab bars available for guest safety at Viceroy Chicago?

A: Yes, Viceroy Chicago offers mobility accessible rooms equipped with a tub with grab bars.

Sources: [1], [2], [3]

Q: Are hearing accessible rooms and/or kits available at Viceroy Chicago?

A: Yes, Viceroy Chicago offers hearing accessible rooms featuring visual alarms and notification devices. Portable communication kits with visual alarms and notification devices are also available and can be installed in any room. Additionally, the hotel provides a TTY for guest use and closed captioning on guest room televisions.

Sources: [1], [2], [3]

Q: Are mobility accessible rooms and/or kits available at Viceroy Chicago?

A: Yes, Viceroy Chicago offers mobility-accessible rooms and suites equipped with features such as roll-in showers, transfer showers, or tubs with grab bars, along with lowered light switches and thermostats, toilets with grab bars, accessible vanities, and accessible routes throughout the room. Additionally, portable communications kits featuring visual alarms and notification devices are available and can be installed in any room upon request.

Sources: [1], [2], [3]

Q: Are transfer showers available in guest rooms at Viceroy Chicago?

A: Yes, transfer showers are available in select accessible accommodations at Viceroy Chicago, specifically in the Mobility/Hearing Accessible Lake View Suite.

Sources: [1], [2], [3]

Q: Do the accessible rooms in Viceroy Chicago have doors that provide a 32-inch wide opening?

A: Yes, accessible guest rooms with mobility features have doorways that provide 32 inches of clear width.

Sources: [1], [2], [3]

Q: Does the Viceroy Chicago, have roll-in shower available?

A: Yes, roll-in showers are available in select mobility-accessible rooms, including the Mobility/Hearing Accessible Deluxe King room.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have an wheel chair accessible route to the registration desk?

A: Yes, Viceroy Chicago features an accessible route from the hotel’s public entrance to the registration area.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago provide meeting space for guests?

A: Yes, Viceroy Chicago provides versatile meeting and event spaces. The property features 13 distinct event venues encompassing 13,700 square feet of total space, accommodating gatherings of up to 250 guests. Options include a state-of-the-art Executive Boardroom, flexible meeting studios with natural light and advanced technology, the Cedar Ballroom with an adjoining outdoor terrace, and unique private dining and rooftop settings.

Sources: [1], [2]

Q: Is there an accessible entrance to on-site fitness center at Viceroy Chicago?

A: Yes, there is an accessible route from the hotel’s public entrance directly to our on-site fitness center.

Sources: [1], [2], [3]

Q: Is there an accessible entrance to the on-site swimming pool at Viceroy Chicago?

A: Yes, an accessible route is provided from the hotel’s public entrance to the swimming pool.

Sources: [1], [2], [3]

Q: Is there an accessible main entrance to the Viceroy Chicago?

A: Yes, the public entrance at Viceroy Chicago is accessible.

Sources: [1], [2], [3]

Q: Is there an accessible route to guest room at Viceroy Chicago?

A: Yes, there is an accessible route from the hotel’s public entrance to our accessible guestrooms, as well as accessible routes to all parts of the accessible rooms.

Sources: [1], [2], [3]

Q: Are tables available in the meeting room(s) at Viceroy Chicago?

A: Yes, tables are available in our meeting and event spaces. For example, the Executive Boardroom features a beautifully appointed boardroom table, and the Regatta Room offers seating at a Captain's table. Additionally, our meeting spaces accommodate setups such as banquet, conference, classroom, and hollow square arrangements.

Sources: [1], [2]

Q: Are blackout curtains provided in the rooms at Viceroy Chicago to block out light?

A: Yes, rooms at Viceroy Chicago feature blackout curtains.

Sources: [1], [2], [3]

Q: Are smart TVs available in the rooms at Viceroy Chicago?

A: Yes, smart TVs are available in our guestrooms and suites, with features including LED Smart TVs ranging from 55 inches up to 75 inches depending on the room category.

Sources: [1], [2], [3]

Q: Are there USB charging ports available in the guest rooms at Viceroy Chicago?

A: Yes, guest rooms at Viceroy Chicago feature USB charging, including bedside and desk charging ports.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer in-room coffee/tea maker?

A: Yes, Viceroy Chicago offers in-room tea and coffee facilities, including Nespresso coffee machines.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago provide an in-room safe?

A: Yes, Viceroy Chicago provides an in-room safe in its guest rooms.

Sources: [1], [2], [3]

Q: How far is Viceroy Chicago from the nearest airport?

A: Viceroy Chicago is located approximately 16 miles from the nearest airport, Chicago Midway International Airport (MDW). Additionally, O'Hare International Airport (ORD) is approximately 18 miles from the hotel.

Sources: [1], [2], [3]

Q: What transportation options are available from the airport to Viceroy Chicago?

A: From both O'Hare International Airport (ORD) and Chicago Midway International Airport (MDW), transportation options include: * **Rideshare or Taxi Services:** Readily available from both airports directly to the hotel. * **Public Transit:** The Chicago Transit Authority (CTA) provides both train and bus services connecting the airports to the City of Chicago and surrounding areas.

Sources: [1], [2], [3]

Q: What are some popular attractions near Viceroy Chicago?

A: Popular attractions near Viceroy Chicago include: - **Art & Culture:** The Art Institute of Chicago in Grant Park - **Landmarks & Sightseeing:** The Chicago Riverwalk, Navy Pier, and Skydeck Chicago at Willis Tower - **Shopping:** The Magnificent Mile (North Michigan Avenue) and the luxury boutiques of Oak Street - **Sports & Entertainment:** Wrigley Field (home of the Chicago Cubs) and the United Center (home of the Chicago Bulls and Blackhawks) - **Lakefront:** Oak Street Beach along Lake Michigan

Sources: [1], [2], [3]

Q: Are TVs available at Viceroy Chicago?

A: Yes, TVs are available at Viceroy Chicago. Accommodations feature Smart TVs, including 55-inch Smart TVs in select guestrooms and a 75-inch Samsung Smart TV in the Penthouse Suite.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer audio-visual equipment?

A: Yes, Viceroy Chicago offers audiovisual equipment and technology across its event spaces, including 75” Samsung SMART TVs in venues such as the Executive Boardroom, Studio East, and Studio West, as well as drop-down screens in the Cedar Ballroom.

Sources: [1], [2]

Q: Does Viceroy Chicago have an on-site bar?

A: Yes, Viceroy Chicago offers on-site bar options: * **Pandan**: An 18th-floor rooftop bar and lounge featuring Southeast Asian–inspired cocktails, wine, and small plates with city skyline views. * **Somerset**: Located on the main floor, featuring a full bar serving Mediterranean-inspired cocktails and curated wines.

Sources: [1], [2], [3]

Q: Is the bar open for dinner at Viceroy Chicago?

A: Yes. Evening dining and bar options at Viceroy Chicago include: * **Somerset:** Features a full bar on the main floor, with dinner served daily from 5:00 PM to 10:00 PM. * **Pandan:** The 18th-floor rooftop cocktail bar and lounge offers cocktails and small plates Tuesday through Thursday from 5:00 PM to 11:00 PM, and Friday through Saturday from 5:00 PM to 12:00 AM.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have walk-in wardrobes or closets?

A: Yes, Viceroy Chicago has wardrobes/closets.

Q: Is a bathrobe provided at Viceroy Chicago?

A: Yes, plush robes are provided in our guestrooms for your comfort.

Sources: [1], [2], [3]

Q: Is an iron and ironing board available in the guest rooms at Viceroy Chicago?

A: Yes, an iron and ironing board is available in the guest rooms at Viceroy Chicago.

Sources: [1], [2], [3]

Q: What bathroom amenities are included at Viceroy Chicago?

A: Our bathrooms feature luxurious rain showers, plush robes, and premium body and haircare products by Corpus. In select suites, such as the One Bedroom Lake View Suite and Penthouse Suite, expansive bathrooms also feature deep soaking tubs, with the Penthouse offering body products by Natura Bissé and haircare by ROIL.

Sources: [1], [2], [3]

Q: What brand of bathroom toiletries provided at Viceroy Chicago?

A: At Viceroy Chicago, body and haircare products by Corpus are provided in our guestrooms. Additionally, select suites such as the Penthouse Suite feature body products by Natura Bissé and haircare by ROIL.

Sources: [1], [2], [3]

Q: Are luxury linen types available at Viceroy Chicago?

A: Yes, luxury and premium linens are featured at Viceroy Chicago, including premium bedding and fine linens in accommodations, as well as luxurious custom bed linens in select suites.

Sources: [1], [2], [3]

Q: Are sofa beds available at Viceroy Chicago?

A: Yes, sofa beds are available at Viceroy Chicago. The One Bedroom Lake View Suite features a separate living room with a queen sofa-bed.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have printing services?

A: Yes, Viceroy Chicago offers printing services, which are included in the daily resort fee. A printer is also available.

Q: Does Viceroy Chicago offer computer services?

A: Viceroy Chicago offers a business center, printing services (included in the daily resort fee), photocopying, and fax services.

Q: Does Viceroy Chicago offer copying services?

A: Yes, Viceroy Chicago offers photocopy services.

Q: Does Viceroy Chicago offer fax services?

A: Yes, Viceroy Chicago offers fax services.

Q: Does Viceroy Chicago offer meeting rooms or conference facilities?

A: Yes, Viceroy Chicago offers versatile meeting rooms and conference facilities. The property features 13 event venues encompassing 13,700 square feet of total event space, accommodating gatherings of up to 250 guests. Available spaces include: - **Executive Boardroom:** An intimate boardroom seating up to 12 guests, equipped with a 75” Samsung SMART TV and a built-in buffet. - **Cedar Ballroom:** Divisible into North and South sections, offering up to 2,161 square feet of space with floor-to-ceiling windows, drop-down screens, and an adjoining outdoor terrace (Lakeview Terrace). - **Studio East & Studio West:** Flexible meeting spaces offering natural light, built-in buffets, and 75” Samsung SMART TVs. - **Additional Venues:** Unique settings such as the Regatta Room, The Clubhouse, The Upper Deck, Pandan rooftop lounge, and Somerset. These venues support a variety of seating arrangements, including conference, classroom, U-shape, hollow square, theater, banquet, and reception setups.

Sources: [1], [2]

Q: Is there a charge for using business services at Viceroy Chicago?

A: Some business services at Viceroy Chicago may incur a charge. Meeting/Banquet facilities have a surcharge. Printing services are included in the daily resort fee.

Q: What is the minimum age required for check-in at Viceroy Chicago?

A: Guests must be 21 years or older with valid government-issued identification to check in to a guestroom at Viceroy Chicago.

Sources: [1], [2], [3]

Q: When is check-in at Viceroy Chicago?

A: Regular check-in at Viceroy Chicago is at 3:00 PM.

Sources: [1], [2], [3]

Q: When is check-out at Viceroy Chicago?

A: Check-out is at 12:00 PM.

Sources: [1], [2], [3]

Q: Are meals provided for children in the kids program at Viceroy Chicago?

A: Through the V Team Kids program, guests can order a curated picnic basket filled with custom lunch options and beverages for the Family Picnic by the Lake. This is a seasonal activity available upon request (with 48 hours advance booking through the front desk or Somerset), and pricing varies based on the selections made.

Sources: [1], [2], [3]

Q: Do I need to make a reservation for the kids program at Viceroy Chicago?

A: To book activities through the V Team Kids program, please contact the Concierge desk at least 24 hours in advance. Certain activities, such as the Family Picnic by the Lake, require booking 48 hours in advance. Other amenities, such as coloring books at check-in and board games, are available upon request at the front desk.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer a kids program?

A: Yes, Viceroy Chicago offers the V Team Kids program, designed to provide young travelers with engaging amenities and activities. Offerings include coloring books and crayons at check-in, a selection of board games, and curated family picnic baskets for excursions by Lake Michigan. Activities can be arranged by contacting the Concierge desk at least 24 hours in advance.

Sources: [1], [2], [3]

Q: What activities are available in the kids program at Viceroy Chicago?

A: Through our V Team Kids program, younger guests can enjoy the following activities: * **Get Coloring:** Coloring books and crayons are provided upon request at the front desk to spark creativity right from check-in. * **Family Picnic by the Lake:** A seasonal beach excursion featuring a curated picnic basket filled with custom lunch options and beverages from Somerset, perfect for dining while overlooking Lake Michigan (available upon request, bookable 48 hours in advance). * **Board Games:** A selection of classic and new board games available upon request at the front desk, designed to encourage problem-solving and fun for children of all ages. To arrange activities during your stay, please contact our Concierge desk at least 24 hours in advance.

Sources: [1], [2], [3]

Q: What are the hours of operation for the kids program at Viceroy Chicago?

A: Activities for the V Team Kids program are available upon request. To participate, activities can be booked through the Concierge desk at least 24 hours in advance (or 48 hours in advance for the seasonal picnic by the lake).

Sources: [1], [2], [3]

Q: What offsite activities are available near Viceroy Chicago?

A: Near Viceroy Chicago, you can enjoy a variety of offsite experiences and local attractions: * **Curated Partner Experiences:** * **Kayak Architecture Tour:** A 3-hour guided kayak tour along the Chicago River exploring the city's iconic architecture. * **House Masterclass:** A private 2-hour in-studio mixing session in partnership with The Vintage House Show, exploring Chicago’s rich House music history. * **Rapha Cycling Routes:** City cycling routes curated by Rapha designed for urban exploration. * **Lakefront Beach Picnic:** A curated picnic on the shores of Oak Street Beach overlooking Lake Michigan, featuring basket selections from Somerset. * **Landmarks & Sightseeing:** * **The Chicago Riverwalk:** Stroll along the waterfront to enjoy public art, live music, and seasonal events. * **Navy Pier:** Boardwalk attractions, dining, and corridor exhibits extending into Lake Michigan. * **Skydeck Chicago at Willis Tower:** Step out onto The Ledge, 103 floors above the city. * **Arts & Culture:** * **The Art Institute of Chicago:** Located in Grant Park, featuring an encyclopedic collection including iconic American and European masterworks. * **Shopping:** * **Oak Street:** Just steps from the hotel, offering international couture houses, luxury brands, and local boutiques. * **The Magnificent Mile:** A vibrant 13-block shopping corridor along North Michigan Avenue. * **Sports & Entertainment:** * **Wrigley Field:** Historic home of the Chicago Cubs. * **United Center:** Home of the Chicago Bulls and Chicago Blackhawks, hosting games and major concerts throughout the year.

Sources: [1], [2], [3]

Q: Is there a coffee shop at Viceroy Chicago?

A: Yes, Viceroy Chicago features a lobby coffee shop serving items such as lattes and iced nitro coffee daily from 7:00 AM to 12:00 PM.

Sources: [1], [2], [3]

Q: How do I get in touch with Viceroy Chicago?

A: You can get in touch with Viceroy Chicago using the following contact details: * **Address:** 1118 N State Street, Chicago, Illinois 60610 USA * **Phone:** +1 312 586 2000 * **Room Reservations:** +1 888 712 2712 * **Fax:** +1 312 586 2111

Sources: [1], [2], [3]

Q: What is the website link for Viceroy Chicago?

A: The website link for Viceroy Chicago is https://www.viceroyhotelsandresorts.com/chicago.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer event planning services?

A: Yes, Viceroy Chicago offers dedicated planning support for meetings and events.

Sources: [1], [2], [3]

Q: Are there visual alarms in guest rooms and suites at Viceroy Chicago?

A: Yes, visual alarms and notification devices are available in accessible accommodations at Viceroy Chicago, such as the Mobility/Hearing Accessible Penthouse.

Sources: [1], [2], [3]

Q: Are elliptical machines available at Viceroy Chicago?

A: Yes, elliptical machines are available in the fitness center, located on the fifth floor.

Sources: [1], [2], [3]

Q: Are there free weights at Viceroy Chicago?

A: Yes, our state-of-the-art fitness center, located on the fifth floor, features free and machine weights, along with a full range of cardio equipment and yoga mats.

Sources: [1], [2], [3]

Q: Are there weight machines at Viceroy Chicago?

A: Yes, our fitness center on the fifth floor features machine weights and strength-training equipment, alongside free weights, cardio machines, and yoga mats. It is open daily from 6:00 AM to 10:00 PM.

Sources: [1], [2], [3]

Q: Does the gym at Viceroy Chicago have treadmills?

A: Yes, the Fitness Center at Viceroy Chicago features treadmills, along with other cardio machines and strength-training equipment.

Sources: [1], [2], [3]

Q: Does the Viceroy Chicago have a fitness center?

A: Yes, Viceroy Chicago features a state-of-the-art fitness center located on the fifth floor. Open daily from 6:00 AM to 10:00 PM, the facility offers views of the lake and includes cardio machines such as ellipticals, treadmills, and exercise bikes, as well as free weights, machine weights, and yoga mats.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have cardiovascular equipment?

A: Yes, Viceroy Chicago features a fitness center on the fifth floor equipped with a full range of cardio machines, including treadmills, ellipticals, and exercise bikes.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer exercise bikes?

A: Yes, Viceroy Chicago offers exercise bikes in the 5th-floor fitness center. Additionally, the hotel offers bicycles for guest usage on a seasonal basis.

Sources: [1], [2], [3]

Q: Is the fitness center at Viceroy Chicago accessible to all guests, or only certain room categories?

A: Access to the fitness center is available to all guests. Use of the fitness facility is included for all guests as part of the daily guest amenities fee.

Sources: [1], [2], [3]

Q: Is there an extra fee to use the fitness center at Viceroy Chicago?

A: Access to the fitness center is included as part of the daily mandatory guest amenities fee of $27 (plus tax) per night.

Sources: [1], [2], [3]

Q: Is there strength training equipment at Viceroy Chicago?

A: Yes, our fifth-floor Fitness Center features strength-training equipment, including free weights and machine weights.

Sources: [1], [2], [3]

Q: What are the operating hours of the fitness center at Viceroy Chicago?

A: The Fitness Center at Viceroy Chicago is open daily from 6:00 AM to 10:00 PM.

Sources: [1], [2], [3]

Q: What kind of exercise equipment is available in the fitness center at Viceroy Chicago?

A: The fitness center offers a comprehensive selection of cardio and strength-training equipment, including: - Ellipticals - Treadmills - Exercise bikes - Free weights and machine weights - Yoga mats

Sources: [1], [2], [3]

Q: What's the name of the fitness center at Viceroy Chicago?

A: The fitness center at Viceroy Chicago is called The Fitness Center.

Sources: [1], [2], [3]

Q: Where is the fitness center located at Viceroy Chicago?

A: The fitness center is located on the fifth floor.

Sources: [1], [2], [3]

Q: Can I make a reservation at the on-site restaurant at Viceroy Chicago?

A: Yes, you can make a reservation. Reservations are recommended at Somerset, especially on weekends and holidays.

Sources: [1], [2], [3]

Q: Does the on-site restaurant at Viceroy Chicago offer outdoor seating or a patio?

A: Yes, Somerset Restaurant offers patio dining as well as indoor seating.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have an on-site restaurant?

A: Yes, Viceroy Chicago features on-site dining options, including Somerset, a full-service restaurant serving breakfast, brunch, lunch, and dinner with Mediterranean-inspired fare, as well as Pandan, an 18th-floor rooftop lounge offering cocktails and small plates with city views.

Sources: [1], [2], [3]

Q: Is breakfast included at the on-site restaurant at Viceroy Chicago?

A: Breakfast is available daily at Somerset and can be charged to your room. A daily $50 breakfast credit at Somerset is included when booking the Valet Parking + Breakfast package.

Sources: [1], [2], [3]

Q: Is the free breakfast at Viceroy Chicago available to all guests or only certain room types?

A: Free breakfast is not offered at Viceroy Chicago. Breakfast is available for a surcharge.

Q: Is the on-site restaurant at Viceroy Chicago open to non-hotel guests?

A: Yes, our on-site restaurant, Somerset, is open to both hotel guests and the public.

Sources: [1], [2], [3]

Q: What are the operating hours of the on-site restaurant at Viceroy Chicago?

A: The on-site restaurant, Somerset, is open daily (Monday through Sunday) with the following hours: * **Brunch:** 7:00 AM – 3:00 PM * **Bar:** 3:00 PM – 5:00 PM * **Dinner:** 5:00 PM – 10:00 PM Additionally, Somerset hosts happy hour Monday through Friday from 3:00 PM to 6:00 PM.

Sources: [1], [2], [3]

Q: What type of cuisine is offered at the on-site restaurant at Viceroy Chicago?

A: At Viceroy Chicago, our on-site restaurant, Somerset, serves Mediterranean cuisine. Additionally, our 18th-floor rooftop lounge, Pandan, offers small plates featuring Southeast Asian flavors.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer free parking for guests?

A: Standard valet parking is available for a fee, with overnight parking (6 to 24 hours) priced at $94.00, including unlimited in and out privileges. However, complimentary daily valet parking is included with select special packages, such as the Valet Parking + Breakfast offer.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer off-site parking?

A: Yes, self-parking options are available in the area (fees apply), in addition to on-site valet parking at the hotel.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer on-site parking?

A: Yes, on-site valet parking is available at Viceroy Chicago. The parking rates are as follows: * **Restaurant (0–2 hours):** $22.00 * **Transient (0–6 hours):** $56.00 * **Overnight (6–24 hours):** $94.00 (includes unlimited in-and-out privileges)

Sources: [1], [2], [3]

Q: Is parking available at Viceroy Chicago?

A: Yes, on-site valet parking is available at Viceroy Chicago. Parking rates are as follows: * **Restaurant (0–2 hours):** $22.00 * **Transient Rate (0–6 hours):** $56.00 * **Overnight (6–24 hours):** $94.00 (includes unlimited in-and-out privileges) Self-parking options are also available in the surrounding area.

Sources: [1], [2], [3]

Q: Is the free parking at Viceroy Chicago valet or self-parking?

A: Complimentary parking is offered as daily valet parking when booking the Valet Parking + Breakfast package.

Sources: [1], [2], [3]

Q: Is there a parking garage or lot near Viceroy Chicago?

A: Yes, self-parking options are available in the area (fees apply). On-site valet parking is also available at the hotel.

Sources: [1], [2], [3]

Q: What are the charges for parking at Viceroy Chicago?

A: Valet parking is available on property at the following rates: * **Restaurant (0–2 hours):** $22.00 * **Transient Rate (0–6 hours):** $56.00 * **Overnight (6–24 hours):** $94.00 (includes unlimited in and out privileges)

Sources: [1], [2], [3]

Q: What is the charge for on-site parking at the Viceroy Chicago?

A: Valet parking is available on property with the following rates: * **Restaurant (0–2 hours):** $22.00 * **Transient Rate (0–6 hours):** $56.00 * **Overnight (6–24 hours):** $94.00 (includes unlimited in-and-out privileges)

Sources: [1], [2], [3]

Q: Do the guest rooms at Viceroy Chicago have wifi?

A: Yes, the guest rooms at Viceroy Chicago feature complimentary Wi-Fi.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer free internet access for guests?

A: Yes, complimentary Wi-Fi is provided for guests during their stay.

Sources: [1], [2], [3]

Q: Do you have to be a hotel guest to visit the Viceroy Chicago or dine at the restaurants?

A: No, you do not need to be a hotel guest to visit or dine at our venues. Our dining and nightlife options, including Somerset and the 18th-floor rooftop lounge Pandan, welcome local residents and visitors alike. In addition, Somerset is open to both hotel guests and the public daily.

Sources: [1], [2], [3]

Q: Is a safe deposit box available at Viceroy Chicago?

A: Yes, guestrooms at Viceroy Chicago feature an in-room safe.

Sources: [1], [2], [3]

Q: Is there a concierge or guest services desk at Viceroy Chicago?

A: Yes, Viceroy Chicago has a Concierge desk as well as a front desk to assist you throughout your stay.

Sources: [1], [2], [3]

Q: Can the concierge at Viceroy Chicago assist with booking local tours or attractions?

A: Yes, our expert concierge is available to help plan experiences and activities to ensure you make the most of the city throughout your stay. To book activities, please contact the Concierge desk at least 24 hours in advance.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have a BBQ or picnic area?

A: Yes, Viceroy Chicago offers outdoor dining and a grill among its event amenities and services.

Sources: [1], [2], [3]

Q: Which amenities does Viceroy Chicago offer?

A: Viceroy Chicago offers a wide range of hotel and guestroom amenities, including: **Hotel Services & Features:** * **Seasonal Rooftop Pool & Bar:** Featuring panoramic views of Lake Michigan and the skyline. * **Fitness Center:** A state-of-the-art facility located on the 5th floor with lake views, cardio machines, and weights. * **Dining & Lounges:** Somerset Restaurant (Mediterranean dining for breakfast, brunch, lunch, and dinner), Pandan (an 18th-floor rooftop cocktail lounge and bar), and a lobby coffee shop. * **Guest Amenities & Rituals:** Daily lobby candy cart, seasonal infused water in the lobby, and complimentary hotel bicycle usage (seasonal). * **Family & Pet Programs:** V-Team Kids Club activities (including coloring books, board games, and curated picnic baskets) and VIPets accommodations. * **Services:** On-site valet parking, in-room dining, dedicated event and meeting spaces, and upon-request services such as turndown service, shoeshine, and printing. * **Neighborhood Partnerships:** Preferred booking options and exclusive offers with local partners, including Milk + Honey Spa, Skin Bar & Studio, Next Health, and Grown Brilliance. **In-Room Amenities:** * Complimentary high-speed Wi-Fi * 55" LED Smart TV * Nespresso coffee machine with in-room tea and coffee * Reusable water bottles / bottled water * Refreshment center stocked with local and artisanal items * Rain showers and luxury bath amenities by Corpus * Plush bathrobes and premium bedding * Floor-to-ceiling windows and blackout curtains * Bedside and desk USB charging ports and work desk * In-room safe, iron, and ironing board

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have a reward program?

A: Yes, Viceroy Chicago participates in the Viceroy DISCOVERY loyalty program. Members can save 10% with exclusive member rates as well as access special packages and offers.

Sources: [1], [2], [3]

Q: Is there a fee for laundry services at Viceroy Chicago?

A: Laundry services are included at Viceroy Chicago.

Q: Is there a nightly refresh service available at Viceroy Chicago?

A: Yes, turndown service is available upon request at Viceroy Chicago.

Q: What laundry services are available at Viceroy Chicago?

A: Viceroy Chicago offers a range of laundry services, including laundry, dry cleaning, ironing service, and laundry facilities. A trouser press is also available for a surcharge.

Q: Is there public transportation near Viceroy Chicago?

A: Yes, public transportation is conveniently located near Viceroy Chicago: * **CTA Red Line "L":** The Clark & Division subway station is located approximately three blocks from the hotel, offering 24-hour train service. * **CTA Bus & Train Services:** The Chicago Transit Authority provides comprehensive bus and train transit connecting throughout Chicago and the surrounding suburbs. * **Amtrak / Chicago Union Station:** Located at 225 S Canal Street, Union Station serves as a central rail hub and is just minutes from the hotel.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago provide catering services for meetings or events?

A: Yes, Viceroy Chicago provides catering services for meetings and events, featuring chef-crafted menus and dedicated planning support.

Sources: [1], [2], [3]

Q: Is there a dedicated event planner available for meetings at Viceroy Chicago?

A: Yes, Viceroy Chicago offers dedicated planning support for meetings and events.

Sources: [1], [2]

Q: What is the maximum capacity of the largest meeting room/facility at Viceroy Chicago?

A: The largest event facility at Viceroy Chicago is the Somerset Full Buyout at 2,650 square feet, which can accommodate up to 250 guests for a reception (or 230 guests for a banquet). Among the dedicated meeting spaces, the Cedar Ballroom offers 2,161 square feet and accommodates up to 200 guests for a reception (or 150 guests in a banquet configuration).

Sources: [1], [2]

Q: What is the maximum meeting space available in the largest room at Viceroy Chicago?

A: The Cedar Ballroom offers 2,161 square feet (approximately 2,160 square feet) of meeting and event space. Additionally, a full buyout of Somerset provides up to 2,650 square feet.

Sources: [1], [2]

Q: What types of meeting rooms are available at Viceroy Chicago?

A: Viceroy Chicago offers a versatile selection of meeting and event spaces, including: * **Executive Boardroom:** A dedicated boardroom featuring a 75” Samsung SMART TV and built-in buffet, seating up to 12 guests. * **Cedar Ballroom:** A high-design ballroom featuring floor-to-ceiling windows, drop-down screens, and an adjoining outdoor terrace; it can also be divided into **Cedar Ballroom North** and **Cedar Ballroom South**. * **Studios:** Flexible meeting spaces (**Studio East** and **Studio West**) filled with natural light, equipped with SMART TVs and built-in buffets. * **Outdoor & Rooftop Venues:** **Lakeview Terrace**, an outdoor terrace offering views of Lake Michigan and the Gold Coast, and **Pandan**, an 18th-floor rooftop venue. * **Private Dining & Reception Spaces:** Located within Somerset, including **The Clubhouse** (semi-private dining with a private bar), **The Upper Deck**, the **Regatta Room** (private dining for up to 20 guests), **Cedar Landing**, and full restaurant buyouts.

Sources: [1], [2]

Q: Does Viceroy Chicago have any sustainability initiatives?

A: Yes, Viceroy Chicago is actively engaged in ongoing environmental and sustainability initiatives, including: * **Energy Savings:** Utilizing smart thermostats in guestrooms, active building AC/heat scheduling based on space demand, HVAC reset schedules, economizer mode in cooler weather, and seasonal window shade best practices to optimize heating and cooling efficiency. * **Landscaping:** Sourcing native plants from local nurseries to reduce transportation emissions, as well as recycling and reusing plants during change-outs. * **Reduced Emissions:** Offering a guest bicycle program. * **Policy & Resource Management:** Implementing a written environmental policy, a water and energy savings plan, and comprehensive recycling programs.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago participate in any green programs?

A: Yes, Viceroy Chicago actively participates in environmental hotel and sustainability initiatives. These green practices and programs include: * **Energy Savings:** Implementing smart thermostats in guestrooms, demand-based building heating and cooling schedules, economizer modes in cooler weather, and seasonal window shade practices to manage natural heating and cooling. * **Recycling & Waste Reduction:** Comprehensive recycling programs, as well as recycling and reusing plants with landscapers during change-outs. * **Sustainable Landscaping:** Sourcing native plants from local nurseries to reduce the carbon footprint associated with transportation. * **Reduced Emissions:** Offering a guest bicycle program.

Sources: [1], [2], [3]

Q: Are service animals allowed at Viceroy Chicago?

A: Yes, service animals are welcome at Viceroy Chicago. Please notify the hotel when making your reservation so the pet fee can be waived; proof of documentation is not required.

Sources: [1], [2], [3]

Q: Are there any size restrictions for pets at Viceroy Chicago?

A: Pets staying at Viceroy Chicago must be under 25 lbs, with a limit of two pets per guestroom.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago charge an additional fee for pets?

A: Yes, pets are welcome subject to a pet fee of $125 USD per pet, per stay. For service animals, the fee is waived when the hotel is notified at the time of reservation.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have any restrictions on the number of pets allowed per room?

A: Yes, there is a limit of two pets per guestroom, and pets must be under 25 lbs.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer pet amenities like beds or bowls?

A: Yes. As part of the VIPets @ Viceroy program, custom in-room Viceroy dog beds along with food and water bowls are available upon request and based on availability.

Sources: [1], [2], [3]

Q: Is there a pet weight restriction at Viceroy Chicago?

A: Yes, pets must weigh under 25 lbs.

Sources: [1], [2], [3]

Q: Is Viceroy Chicago pet-friendly?

A: Yes, Viceroy Chicago is pet-friendly. Pets under 25 lbs are welcome, with a limit of two pets per guestroom, subject to a fee of USD $125 per pet per stay (the fee is waived for service animals). Please inform the hotel prior to arrival if you are bringing a pet. As part of the VIPets @ Viceroy program, four-legged guests are welcomed by name and can enjoy amenities such as custom in-room dog beds with food and water bowls (upon request and based on availability), dog walking services arranged through the concierge, and curated recommendations for pet-friendly dining, shopping, and attractions around Chicago.

Sources: [1], [2], [3]

Q: What is the limit for pet weight at Viceroy Chicago?

A: Pets staying at Viceroy Chicago must be under 25 lbs.

Sources: [1], [2], [3]

Q: What is the pet policy at Viceroy Chicago?

A: At Viceroy Chicago, pets are warmly welcomed through our VIPets @ Viceroy program under the following policy: * **Pet Fee:** USD $125 per pet, per stay. (For service animals, please notify the hotel when making a reservation; the fee will be waived, and documentation is not required.) * **Size Limit:** Pets must be under 25 lbs. * **Room Limit:** A maximum of two pets per guestroom. * **Notification:** Please inform the hotel prior to arrival that you will be traveling with a pet. During their stay, your pet will be welcomed by name, and you can enjoy special amenities including custom in-room Viceroy dog beds with food and water bowls (upon request and subject to availability), dog walking services arranged via the concierge, and curated recommendations for pet-friendly dining, shopping, and attractions across Chicago.

Sources: [1], [2], [3]

Q: What is the main phone area code at Viceroy Chicago?

A: The main phone area code for Viceroy Chicago is 312.

Sources: [1], [2], [3]

Q: Does the Viceroy Chicago offer concierge services?

A: Yes, Viceroy Chicago offers concierge services. Our Concierge desk is available to assist you with arrangements such as booking activities and planning your experiences during your stay.

Sources: [1], [2], [3]

Q: Can I pay for the deposit with a credit card at Viceroy Chicago?

A: Yes, you can pay for your deposit or prepayment with a credit card. Please note that the same credit card used must be presented at the time of check-in.

Sources: [1], [2], [3]

Q: Is a credit card required to secure my rate at Viceroy Chicago?

A: Yes, reservations must be guaranteed with a valid credit card at the time of booking.

Sources: [1], [2], [3]

Q: What amenities are complimentary at Viceroy Chicago?

A: At Viceroy Chicago, complimentary amenities include: * **Complimentary Wi-Fi** in guestrooms * **Lobby Candy Cart**, offering complimentary sweets daily in the lobby from 11:00 AM to 7:00 PM * **Complimentary Jewelry Cleaning** through our partnership with Grown Brilliance * **Complimentary Spa Add-On** of 30 minutes extra bath time and hydrogel eyepatches with every experience at AIRE Ancient Baths (using booking code VICEROYGUEST)

Sources: [1], [2], [3]

Q: What is the cancellation policy at Viceroy Chicago?

A: Cancellations must be made at least 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Please note that special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have HD flat-panel TVs (32 inches or larger) in the rooms?

A: Yes, guest rooms and suites at Viceroy Chicago feature LED Smart TVs, including 55-inch Smart TVs in guest rooms and 75-inch Smart TVs in select suites.

Sources: [1], [2], [3]

Q: Are there any outdoor spaces or gardens at Viceroy Chicago?

A: Yes, Viceroy Chicago offers several outdoor spaces: * **Lakeview Terrace:** Located on the fourth floor and adjoining the Cedar Ballroom, this outdoor terrace features views of Lake Michigan and the Gold Coast, making it an ideal setting for open-air breaks, meals, and receptions. * **Somerset Patio:** Somerset Restaurant offers outdoor patio dining. * **Rooftop & Pool Deck:** The hotel features a seasonal rooftop pool and poolside cabana experiences at The Clubhouse, along with rooftop spaces for open-air gatherings and cocktails.

Sources: [1], [2], [3]

Q: How many rooms are at Viceroy Chicago?

A: Viceroy Chicago offers 180 guestrooms, which includes 18 suites.

Sources: [1], [2], [3]

Q: How many suites are at Viceroy Chicago?

A: Viceroy Chicago features 18 suites.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago charge a resort fee for guests?

A: Viceroy Chicago charges a mandatory guest amenities fee of $27 (plus tax) per room, per night.

Sources: [1], [2], [3]

Q: Can I request delivery of breakfast items through room service at Viceroy Chicago?

A: Yes, you can order breakfast through in-room dining at Viceroy Chicago. Breakfast is served Monday through Friday from 7:00 AM to 11:00 AM, with weekend brunch available Saturday and Sunday from 7:00 AM to 3:00 PM. You can easily browse the menu and place your order directly through the Viceroy app or by scanning the QR code on your guestroom TV.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer breakfast for guests?

A: Yes, Viceroy Chicago offers breakfast daily. Guests can enjoy breakfast at our on-site restaurant, Somerset, featuring a selection of classic and seasonal dishes, or dine in the comfort of their guestroom with in-room dining. A lobby coffee shop is also open daily for morning beverages, and breakfast charges can be conveniently billed to your room.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago offer room service?

A: Yes, Viceroy Chicago offers in-room dining, featuring breakfast, lunch, weekend brunch, bar food, and dinner options. Menus can be viewed and orders placed directly through the Viceroy App or on your guestroom TV by scanning the QR code.

Sources: [1], [2], [3]

Q: What are the hours of room service at Viceroy Chicago?

A: In-room dining hours at Viceroy Chicago are as follows: * **Breakfast:** Monday – Friday, 7:00 AM – 11:00 AM * **Lunch:** Monday – Friday, 11:00 AM – 3:00 PM * **Brunch:** Saturday & Sunday, 7:00 AM – 3:00 PM * **Bar Food:** Daily, 3:00 PM – 5:00 PM * **Dinner:** Daily, 5:00 PM – 10:00 PM

Sources: [1], [2], [3]

Q: What types of treatments are offered at the spa at Viceroy Chicago?

A: Massage is offered, and spa services are available in-room.

Q: Can I host a private pool event at Viceroy Chicago?

A: Yes, Viceroy Chicago offers poolside gatherings and private rooftop event experiences. Availability, capacity, and minimum spend vary depending on the space and date.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago have a swimming pool?

A: Yes, Viceroy Chicago features a seasonal rooftop pool offering skyline and Lake Michigan views. Access is weather dependent, with standard pool hours from 8:00 AM to 5:00 PM and pool bar service available Friday through Sunday from 11:00 AM to 3:00 PM.

Sources: [1], [2], [3]

Q: Is the pool accessible to guests with disabilities at Viceroy Chicago?

A: Yes, an accessible route is provided from the hotel’s public entrance to the swimming pool.

Sources: [1], [2], [3]

Q: Is the pool at Viceroy Chicago open year-round?

A: No, the rooftop pool at Viceroy Chicago is seasonal. It is open seasonally until October 12th, with access being weather-dependent.

Sources: [1], [2], [3]

Q: What are the operating hours for the pool at Viceroy Chicago?

A: The seasonal rooftop pool is open daily from 8:00 AM to 5:00 PM (through October 12th, weather permitting). The pool bar is open Friday through Sunday from 11:00 AM to 3:00 PM.

Sources: [1], [2], [3]

Q: Does Viceroy Chicago provide transportation arrangements?

A: Yes, Viceroy Chicago offers a dedicated on-property shuttle and driver as part of its event amenities and services.

Sources: [1], [2], [3]

Q: What kind of work desk is provided in guest rooms at Viceroy Chicago?

A: Guest rooms are equipped with a business desk designed for the on-the-go traveler, accompanied by convenient desk charging ports.

Sources: [1], [2], [3]