Viceroy Riviera Maya

Q: Are mobility accessible rooms and/or kits available at Viceroy Riviera Maya?

A: Accessible rooms are available upon request, and select guestrooms feature mobility-accessible doors along with an accessible route to the rooms.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya provide meeting space for guests?

A: Yes, Viceroy Riviera Maya offers intimate indoor and outdoor meeting and event spaces suited for small corporate groups, executive retreats, and private gatherings. Available venues include The Library Lounge, La Marea, Coral Restaurant + Bar, the Pool Deck & Coral Bar, and beachfront settings, accommodating gatherings of up to 100 guests.

Sources: [1]

Q: Is there an accessible main entrance to the Viceroy Riviera Maya?

A: Yes, Viceroy Riviera Maya features an accessible main entrance.

Sources: [1], [2], [3]

Q: Is there an accessible route to guest room at Viceroy Riviera Maya?

A: Yes, Viceroy Riviera Maya features an accessible route to accessible guest rooms.

Sources: [1], [2], [3]

Q: Are blackout curtains provided in the rooms at Viceroy Riviera Maya to block out light?

A: Yes, blackout curtains are provided in the rooms at Viceroy Riviera Maya.

Sources: [1], [2], [3]

Q: Are smart TVs available in the rooms at Viceroy Riviera Maya?

A: Yes, smart TVs (55" Smart TVs) are available in the private villas at Viceroy Riviera Maya.

Sources: [1], [2], [3]

Q: Are there USB charging ports available in the guest rooms at Viceroy Riviera Maya?

A: Yes, USB charging is provided in the guest rooms at Viceroy Riviera Maya.

Sources: [1], [2], [3]

Q: Do the guest rooms have air-conditioning at Viceroy Riviera Maya?

A: Yes, guest rooms at Viceroy Riviera Maya feature air conditioning.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer a mini-bar for a fee?

A: Yes, all guestrooms at Viceroy Riviera Maya feature a fully stocked mini-bar available at an extra charge.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer access to cable or streaming TV services?

A: Yes, Viceroy Riviera Maya offers in-room entertainment featuring Smart TVs as well as satellite cable television.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer bottled water in the room as a complimentary service?

A: Yes, purified water is provided at no cost in your guest room. In alignment with the resort's eco-friendly practices to reduce the use of plastic bottles, glass jars of purified water are placed in the villas.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer in-room coffee/tea maker?

A: Yes, Viceroy Riviera Maya offers in-room tea and coffee amenities, including a coffee maker for regular and decaffeinated coffee.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer outdoor space in the rooms?

A: Yes, our private villas feature dedicated outdoor living spaces, including private plunge pools, private patios or sundecks, hammocks, and outdoor showers.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya provide an in-room safe?

A: Yes, an in-room safe (safety deposit box) is provided in each villa.

Sources: [1], [2], [3]

Q: How far is Viceroy Riviera Maya from the nearest airport?

A: The nearest airport, Cancún International Airport (CUN), is located approximately 30 to 40 miles (48 km) from Viceroy Riviera Maya, which is a drive time of less than 45 minutes.

Sources: [1], [2], [3]

Q: What transportation options are available from the airport to Viceroy Riviera Maya?

A: Our Concierge can arrange roundtrip private transportation from Cancun International Airport for approximately $300 USD plus taxes. Pre-booked airport transfers and taxi services can also be coordinated directly through the Concierge to assist with your transportation needs.

Sources: [1], [2]

Q: What are some popular attractions near Viceroy Riviera Maya?

A: Popular attractions near Viceroy Riviera Maya include: * **Archaeological & Cultural Sites:** Renowned Mayan landmarks and ancient cities including Chichén Itzá, Coba, Tulum, and Cozumel, as well as Xcaret, Xel-Ha, and Sian Ka'an. * **Natural Cenotes & Marine Adventures:** The sacred cenotes—including Dos Ojos natural reserve—as well as snorkeling and diving along the world's second-largest coral reef, and sport fishing or cruising from the Puerto Aventuras marina. * **Parks & Outdoor Recreation:** The Xplor adventure park, Dolphin Discovery, and championship golf courses such as El Camaleón Golf Club and Golf Club Playacar. * **Shopping in Playa del Carmen:** Open-air shopping plazas including Paseo Del Carmen, Calle Corazón, and Quinta Alegría.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have an on-site bar?

A: Yes, Viceroy Riviera Maya features Coral Restaurant + Bar, an alfresco oceanside venue located by the resort pool where you can enjoy tropical cocktails and regionally-inspired beverages.

Sources: [1], [2], [3]

Q: Is the bar open for breakfast at Viceroy Riviera Maya?

A: Yes, Coral Restaurant + Bar is open for breakfast from 7:00 AM to 11:30 AM.

Sources: [1], [2], [3]

Q: Is the bar open for dinner at Viceroy Riviera Maya?

A: Yes, Coral Restaurant + Bar is open for dinner daily from 6:30 PM to 10:30 PM.

Sources: [1], [2], [3]

Q: Is the bar open for lunch at Viceroy Riviera Maya?

A: Yes, Coral Restaurant + Bar is open for lunch daily from 11:30 AM to 5:00 PM.

Sources: [1], [2], [3]

Q: Are double vanities available in the bathrooms at Viceroy Riviera Maya?

A: Yes, the bathrooms at Viceroy Riviera Maya feature double-sink vanities (separate his-and-hers sinks).

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have separate tubs and showers?

A: Yes, select villas—including the Signature Villa, Premium Villa, Viceroy Villa, and Beachfront Villa—feature bathrooms equipped with both a deep soaking tub and a separate standing shower.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have walk-in wardrobes or closets?

A: Yes, select accommodations at Viceroy Riviera Maya, such as the Viceroy Villa and Premium Villa, feature a walk-in closet and dressing room.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya provide slippers for guests?

A: Yes, Viceroy Riviera Maya provides Italian linen bathrobes and slippers for guests.

Sources: [1], [2], [3]

Q: How many closets are available in the rooms at Viceroy Riviera Maya?

A: Depending on the villa type, accommodations offer either matching closets for two within a spacious dressing area (featured in our Luxury and Royal Villas) or a walk-in closet and dressing room (featured in our Premium and Viceroy Villas).

Sources: [1], [2], [3]

Q: Is a bathrobe provided at Viceroy Riviera Maya?

A: Yes, bathrobes are provided in the villas at Viceroy Riviera Maya, featuring plush, Italian linen bathrobes for your comfort.

Sources: [1], [2], [3]

Q: Is an iron and ironing board available in the guest rooms at Viceroy Riviera Maya?

A: Yes, an iron and ironing board are available in the guest rooms.

Sources: [1], [2], [3]

Q: Is there a separate closet in the rooms at Viceroy Riviera Maya?

A: Select accommodations feature dedicated closet spaces, including walk-in closets/dressing rooms in villas such as the Premium Villa and Viceroy Villa, and spacious dressing areas with matching closets for two in the Luxury and Royal Villas.

Sources: [1], [2], [3]

Q: What bathroom amenities are included at Viceroy Riviera Maya?

A: Bathrooms at Viceroy Riviera Maya include the following amenities and features: * Luxury bath and body products (such as full-sized Corpus products and ROIL bath amenities) * An aromatic and organic soaps menu presented by our Soap Concierge * Italian linen bathrobes, slippers, and oversized bath towels * Dental sets (toothbrush and toothpaste, available upon request) * Double-sink vanities, standing showers, and outdoor rain/moon showers (with deep soaking tubs featured in select villas)

Sources: [1], [2], [3]

Q: What brand of bathroom toiletries provided at Viceroy Riviera Maya?

A: At Viceroy Riviera Maya, our guest villas feature bath and body products by Corpus and ROIL, accompanied by handmade, artisanal soaps curated by our Soap Concierge.

Sources: [1], [2], [3]

Q: Are down/feather pillows available at Viceroy Riviera Maya?

A: Yes, down pillows are provided on each bed. If preferred, hypo-allergenic pillows can also be substituted upon request.

Sources: [1], [2], [3]

Q: Are luxury linen types available at Viceroy Riviera Maya?

A: Yes, luxury linens are available. Guest villas feature Egyptian cotton sheets and duvet covers, as well as Italian linen bathrobes and slippers.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer meeting rooms or conference facilities?

A: Yes, Viceroy Riviera Maya offers intimate meeting rooms and versatile event spaces ideal for small corporate groups, executive retreats, and private gatherings. Available venues include The Library Lounge (perfect for boardroom-style meetings), Coral Restaurant + Bar (Rooftop), La Marea, the Pool Deck & Coral Bar, and beachfront settings, accommodating up to 100 guests.

Sources: [1]

Q: Is Wi-Fi available in meeting spaces at Viceroy Riviera Maya?

A: Yes, high-speed Wi-Fi is available to support meetings and events at Viceroy Riviera Maya.

Sources: [1]

Q: Can I request early check-in or late check-out at Viceroy Riviera Maya?

A: Yes, early check-in and late check-out are possible upon request, subject to availability. Please note that an additional charge may apply.

Sources: [1], [2], [3]

Q: What is the early departure charge at Viceroy Riviera Maya?

A: Early departures are charged 100% of the total stay.

Sources: [1], [2], [3]

Q: What offsite activities are available near Viceroy Riviera Maya?

A: Near Viceroy Riviera Maya and around Playa del Carmen, you can enjoy a variety of offsite adventures and excursions: * **Water Adventures & Cruising:** Snorkeling and scuba diving along the world’s second-largest coral reef, cenote diving at natural reserves such as Dos Ojos, deep-sea sport fishing charters and pleasure cruising departing from Puerto Aventuras marina, private yacht and catamaran charters, parasailing, and jet ski rentals. * **Land Adventures:** Jungle All-Terrain Vehicle (ATV) tours with cave exploration and zip-lining, as well as day or night adventure excursions at Xplor (Xcaret) park featuring amphibious vehicles, zip lines, and rafting through underground rivers. * **Golf:** Year-round championship golfing at nearby courses, including El Camaleón Golf Club (designed by Greg Norman) and Golf Club Playacar (designed by Robert Von Hagge). * **Archaeological & Cultural Sites:** Guided day tours to iconic Mayan landmarks, including Chichén Itzá, the seaside ruins of Tulum, the towering pyramid of Cobá, and the island of Cozumel. Other nearby regional destinations include Xel-Há, Akumal, Sian Ka'an, Valladolid, Mérida, and Uxmal. * **Shopping:** Luxury shopping plazas located along Playa del Carmen's famous 5th Avenue, including Paseo Del Carmen, Calle Corazón, and Quinta Alegría.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have a reservation link?

A: Yes, Viceroy Riviera Maya offers online reservation links to book new stays and check availability, as well as an online link to manage existing reservations.

Sources: [1], [2], [3]

Q: How do I get in touch with Viceroy Riviera Maya?

A: You can contact Viceroy Riviera Maya through the following channels: * **Main Resort Phone:** +52 984 877 3000 * **Fax:** +52 984 877 3001 * **Spa or Dining Reservations:** +52 984 877 3000 **Guestroom Reservations:** * **US & Canada:** +1 800 578 0281 * **Mexico:** 01 800 012 3569 * **International:** +52 984 877 3002 **Mailing Address:** Playa Xcalacoco Frac 7 Playa del Carmen, Riviera Maya Quintana Roo, 77710 Mexico

Sources: [1], [2], [3]

Q: What is the website link for Viceroy Riviera Maya?

A: You can visit our website at https://www.viceroyhotelsandresorts.com/riviera-maya.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer event planning services?

A: Yes, Viceroy Riviera Maya provides dedicated event planning and support. Our team is on hand to take care of every detail for your gathering—from corporate retreats and executive meetings to weddings and milestone celebrations—providing curated event support, tailored programming, and personalized service.

Sources: [1], [2]

Q: Are elliptical machines available at Viceroy Riviera Maya?

A: Yes, an elliptical cross trainer is available in the resort's fitness center.

Sources: [1], [2], [3]

Q: Are fitness classes offered at Viceroy Riviera Maya?

A: Yes, fitness classes are offered at Viceroy Riviera Maya. The fitness center provides a variety of classes and programs, including: * Mat Pilates * Functional training * Barre * Circuits * Meditation programs * Yoga classes (such as Vinyasa, Hatha, and Prenatal Yoga) Additionally, private fitness and yoga classes (ranging from 45 to 60 minutes) can be scheduled in the comfort of your villa with advance reservation.

Sources: [1], [2], [3]

Q: Are there free weights at Viceroy Riviera Maya?

A: Yes, our fitness center features free weights, including Hampton dumbbells and workout benches.

Sources: [1], [2], [3]

Q: Are there weight machines at Viceroy Riviera Maya?

A: Yes, the fitness center at Viceroy Riviera Maya features Technogym muscle-strengthening equipment, including a multi-functional gym, as well as Hampton dumbbells and benches.

Sources: [1], [2], [3]

Q: Does the fitness center at Viceroy Riviera Maya provide complimentary towels and water?

A: Yes, the fitness center provides complimentary water, towels, hand towels, fresh fruit, and sanitizer to keep you refreshed during your workout.

Sources: [1], [2], [3]

Q: Does the gym at Viceroy Riviera Maya have treadmills?

A: Yes, the fitness center at Viceroy Riviera Maya features three Technogym treadmills.

Sources: [1], [2], [3]

Q: Does the Viceroy Riviera Maya have a fitness center?

A: Yes, Viceroy Riviera Maya features a fitness center set in the rainforest, open daily from 7:00 AM to 8:00 PM. It is equipped with Technogym equipment and amenities, including: * 3 treadmills * 1 elliptical cross trainer * 1 exercise bike * 1 multi-functional gym for strength training * Hampton dumbbells and benches * Yoga mats and an exercise ball * Complimentary fresh fruit, water, towels, and sanitizer

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have cardiovascular equipment?

A: Yes, Viceroy Riviera Maya offers cardiovascular equipment in our fitness center, including Technogym treadmills, an elliptical cross trainer, and an exercise bike.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer exercise bikes?

A: Yes, our fitness center features Technogym equipment, including an exercise bike, treadmills, an elliptical cross trainer, and strength-training equipment.

Sources: [1], [2], [3]

Q: Is there strength training equipment at Viceroy Riviera Maya?

A: Yes, the fitness center at Viceroy Riviera Maya features Technogym strength training equipment, including a multi-functional gym for muscle strengthening, Hampton dumbbells, and workout benches.

Sources: [1], [2], [3]

Q: What are the operating hours of the fitness center at Viceroy Riviera Maya?

A: The fitness center at Viceroy Riviera Maya is open daily from 7:00 AM to 8:00 PM.

Sources: [1], [2], [3]

Q: What kind of exercise equipment is available in the fitness center at Viceroy Riviera Maya?

A: Our fitness center features Technogym equipment and fitness amenities, including: * 3 treadmills * 1 elliptical cross trainer * 1 exercise bike * 1 multi-functional gym for physical fitness and muscle strengthening * Hampton dumbbells * 2 benches * 3 yoga mats * 1 exercise ball

Sources: [1], [2], [3]

Q: Where is the fitness center located at Viceroy Riviera Maya?

A: Our fitness center is located in the rainforest on the resort property.

Sources: [1], [2], [3]

Q: Are there any signature dishes or specialties at the on-site restaurant at Viceroy Riviera Maya?

A: At Viceroy Riviera Maya, our restaurants highlight creative Mexican cuisine and fresh local ingredients. At **La Marea**, menu highlights and specialties include: * **Trout a la Talla Taco:** Delicate smoked salmon trout served on a fragrant cilantro tortilla, topped with pickled onions and crispy chicharrón. * **Castacán Tamal with Charro Bean Sauce:** A traditional tamal filled with crispy castacán, bathed in a rich charro bean sauce, and topped with sour cream and crumbled Cincho cheese. At **Coral Restaurant + Bar**, the culinary team prepares Mexican-influenced breakfast offerings, fresh seafood specialties for lunch and dinner, and resort-inspired creations such as the signature **Jungle Water** cocktail, crafted with mezcal, lemon juice, passion fruit purée, and agave syrup.

Sources: [1], [2], [3]

Q: Are there any vegetarian or gluten-free options available at the free breakfast at Viceroy Riviera Maya?

A: Yes, gluten-free toast is available on the breakfast menu at Coral Restaurant & Bar. Additionally, our Executive Chef is pleased to accommodate special dietary restrictions upon request.

Sources: [1], [2], [3]

Q: Can I make a reservation at the on-site restaurant at Viceroy Riviera Maya?

A: Reservations are generally not required for Coral Restaurant + Bar; however, for parties of 10 or more, reservations can be arranged. Dining reservations and special culinary experiences can also be coordinated directly with our concierge or team at +52 984 877 3000.

Sources: [1], [2], [3]

Q: Does the on-site restaurant at Viceroy Riviera Maya offer outdoor seating or a patio?

A: Yes, Viceroy Riviera Maya offers outdoor dining. Both of our acclaimed restaurants, Coral Restaurant + Bar and La Marea, provide alfresco dining where you can enjoy your meals while taking in the ocean views.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have an on-site restaurant?

A: Yes, Viceroy Riviera Maya features two on-site alfresco restaurants: Coral Restaurant + Bar, which offers all-day dining including breakfast, lunch, and dinner, and La Marea, which is open nightly for dinner.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer free breakfast for guests?

A: Some rates and packages include daily breakfast (served at Coral Restaurant & Bar), though it is not automatically included with all stays. Select offers and packages—such as One Night on Us, Ancestral Mayan Escape, and Stay, Dine & Indulge—feature daily breakfast for two as part of the booking.

Sources: [1], [2], [3]

Q: Is breakfast included at the on-site restaurant at Viceroy Riviera Maya?

A: Breakfast is included with select rates and packages, which feature daily breakfast at Coral Restaurant & Bar. However, it is not included in all rates.

Sources: [1], [2], [3]

Q: Is the free breakfast at Viceroy Riviera Maya available to all guests or only certain room types?

A: Breakfast is not included for all guests; rather, it is included with select rates and special packages.

Sources: [1], [2], [3]

Q: What are the operating hours of the on-site restaurant at Viceroy Riviera Maya?

A: The operating hours for the on-site restaurants at Viceroy Riviera Maya are as follows: * **Coral Restaurant + Bar** * **Breakfast:** 7:00 AM – 11:30 AM * **Lunch:** 11:30 AM – 5:00 PM * **Dinner:** 6:30 PM – 10:30 PM * **La Marea** * **Dinner:** Daily from 6:30 PM – 10:30 PM

Sources: [1], [2], [3]

Q: What type of cuisine is offered at the on-site restaurant at Viceroy Riviera Maya?

A: At Viceroy Riviera Maya, our on-site dining highlights authentic Mexican flavors and creative cuisine alongside international favorites and fresh seafood: * **La Marea:** Offers inventive, slow-cooked Mexican cuisine celebrating high-quality local ingredients and culinary traditions, paired with exceptional wines. * **Coral Restaurant + Bar:** Features a Mexican-influenced international breakfast, as well as an extensive selection of fresh seafood, steaks, grilled specialties, and authentic Mexican street food (garnachería) for lunch and dinner.

Sources: [1], [2], [3]

Q: When is the free breakfast served at Viceroy Riviera Maya?

A: Breakfast is served from 7:00 AM to 11:30 AM at Coral Restaurant & Bar (and available via in-room dining).

Sources: [1], [2], [3]

Q: Are electric car charging stations available at Viceroy Riviera Maya?

A: There are no electric charging stations available at the resort. The closest charging station is located approximately 30 miles (48 km) away.

Sources: [1], [2], [3]

Q: Are the EV charging stations at Viceroy Riviera Maya compatible with Tesla vehicles?

A: There are no electric charging stations available at Viceroy Riviera Maya. The closest charging station is located approximately 30 miles (48 km) away.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer on-site parking?

A: Yes, on-site valet parking is available at the resort.

Sources: [1], [2], [3]

Q: Is parking available at Viceroy Riviera Maya?

A: Yes, on-site valet parking is available at Viceroy Riviera Maya.

Sources: [1], [2], [3]

Q: Do the guest rooms at Viceroy Riviera Maya have wifi?

A: Yes, complimentary high-speed wired and wireless Wi-Fi is available in all of our private villas.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer free internet access for guests?

A: Yes, high-speed wired and wireless internet access is available to guests at no extra charge in all villas and throughout the restaurant area.

Sources: [1], [2], [3]

Q: Is a safe deposit box available at Viceroy Riviera Maya?

A: Yes, each villa at Viceroy Riviera Maya features an in-room safety deposit box.

Sources: [1], [2], [3]

Q: Is there a concierge or guest services desk at Viceroy Riviera Maya?

A: Yes, Viceroy Riviera Maya offers dedicated concierge and front desk services to assist you with coordinating transportation, booking activities and sports, fulfilling special requests, and even providing unique experiences such as our soap concierge service.

Sources: [1], [2], [3]

Q: Are there shops and services at Viceroy Riviera Maya?

A: Yes, Viceroy Riviera Maya features on-site shopping and a wide array of guest services: * **Shopping:** The resort’s gift shop, **La Boutique**, is open daily from 9:00 a.m. to 7:00 p.m. It offers Mexican handicrafts, linens, beachwear, fashion accessories (such as hats, sandals, bags, and jewelry), sunscreen, toiletries, handmade soaps, art, home décor, and vacation essentials. * **Guest & Concierge Services:** Available services include a dedicated concierge team, tour and activity assistance, an on-site wedding coordinator, and our signature Soap Concierge, who presents a variety of artisanal organic soaps upon arrival. Butler or host service is also available in select villas. * **Spa & Wellness:** Wayak Spa offers massages, facials, energy therapies, and traditional Mayan healing rituals such as the Temazcal ceremony. * **Dining Services:** In-room dining, room service, and private dining experiences are available alongside our on-site restaurants and bars. * **Transportation & Practical Services:** The resort offers valet parking, private airport and local transportation arrangements, currency exchange, laundry and dry cleaning services, safety deposit boxes, and high-speed Wi-Fi throughout the property.

Sources: [1], [2], [3]

Q: Can the concierge at Viceroy Riviera Maya assist with booking local tours or attractions?

A: Yes, our concierge is delighted to assist with scheduling a wide selection of personalized activities and excursions, including scuba lessons, parasailing, jet ski rentals, yoga, and hikes, as well as coordinating activity and tour itineraries during your stay.

Sources: [1], [2], [3]

Q: Can the concierge at Viceroy Riviera Maya help with restaurant reservations?

A: Yes, our concierge is delighted to assist you with dining and restaurant reservations.

Sources: [1], [2], [3]

Q: Can the concierge at Viceroy Riviera Maya help with special requests like flowers or gifts?

A: Yes, special gifts and requests can be arranged in advance through our concierge or front desk.

Sources: [1], [2], [3]

Q: Does the concierge at Viceroy Riviera Maya arrange transportation services?

A: Yes, our Concierge can coordinate all of your transportation needs, including taxis, pre-booked airport transfers, and roundtrip private transportation from Cancun International Airport (approximately $300 USD plus taxes).

Sources: [1], [2]

Q: Does Viceroy Riviera Maya have a gift shop or newsstand?

A: Yes, Viceroy Riviera Maya features an on-site boutique, “La Boutique,” open daily from 9:00 a.m. to 7:00 p.m. It offers vacation essentials, sunscreen, Mexican handicrafts, linens, beachwear, art, home décor, and fashion accessories such as sandals, hats, bags, jewelry, and handmade soaps.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer on-site laundry services?

A: Yes, Viceroy Riviera Maya offers laundry and dry cleaning services for guests.

Sources: [1], [2], [3]

Q: Is there a convenience or sundry store at Viceroy Riviera Maya?

A: Yes, the resort features an on-site boutique gift shop, “La Boutique,” open daily from 9:00 a.m. to 7:00 p.m. It offers sundry and convenience items such as sunscreen, toothbrushes, and handmade soaps, as well as Mexican handicrafts, linens, beachwear, jewelry, sandals, hats, and bags.

Sources: [1], [2], [3]

Q: Which amenities does Viceroy Riviera Maya offer?

A: At Viceroy Riviera Maya, we offer a wide array of resort and villa amenities designed for complete relaxation and indulgence: **Resort Amenities & Services:** * Pristine white-sand beachfront with palapa-roofed cabanas * Beachside lagoon resort pool with a sundeck, poolside service, and loaner sunhats * Wayak Spa featuring Mayan-inspired treatments, Temazcal ceremonies, Jacuzzi, and steam room * Fine dining and casual venues, including Coral Restaurant + Bar and La Marea, as well as our "Dine Anytime, Anywhere" poolside and beachside service * A signature Soap Concierge presenting organic, artisanal soaps upon arrival * Dedicated concierge services, tour assistance, and activities desk * Romantic experiences, such as our Candlelite Beach Respite with tiki torches and seaside dining * High-speed wireless internet throughout the property * "La Boutique" gift shop featuring Mexican handicrafts, apparel, and essentials * Valet parking and airport transportation/private town car service (surcharge applies) * Laundry, dry cleaning, and currency exchange services * Pet-friendly services and amenities through our VIPets program **Villa Amenities:** * Completely private, heated plunge pool and secluded sunbathing deck * Outdoor terrace complete with a chaise lounge, dining table, and handmade crochet hammock * Outdoor rain shower * Spacious bathrooms featuring a standing shower, his-and-hers separate sinks, plush bathrobes, oversized bath towels, and luxury bath and body products * Egyptian cotton linens, duvet covers, and down pillows (hypo-allergenic options available upon request) * In-room dining and turndown service * Butler service (available in select villa types) * LED Smart TV, USB charging stations, and high-speed Wi-Fi * In-room tea and coffee maker, complimentary purified bottled water, and a fully stocked minibar * In-room safe, iron and ironing board, desk, floor-to-ceiling windows, and blackout curtains

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have a reward program?

A: Yes, Viceroy Riviera Maya participates in the DISCOVERY loyalty program, which offers exclusive member rates—including savings of up to 10%—and a variety of personalized benefits designed with you in mind.

Sources: [1], [2], [3]

Q: Is Viceroy Riviera Maya considered a resort property?

A: Yes, Viceroy Riviera Maya is a luxury beachfront villa resort.

Sources: [1], [2], [3]

Q: Can I request dry cleaning at Viceroy Riviera Maya?

A: Yes, laundry and dry cleaning services are available at Viceroy Riviera Maya.

Sources: [1], [2], [3]

Q: Has Viceroy Riviera Maya received any official cleanliness or sanitation certification?

A: Yes, Viceroy Riviera Maya has Hygiene & Health programs verified by Preverisk Group through comprehensive audits and training sessions. These verified programs cover Food Safety, Swimming Pool Safety, Legionella Prevention, and Norovirus Prevention, alongside established pest prevention and control standards.

Sources: [1], [2], [3]

Q: What enhanced hygiene or cleanliness protocols are in place at Viceroy Riviera Maya?

A: At Viceroy Riviera Maya, our health and hygiene programs are verified through audits and training sessions by Preverisk Group, encompassing Food Safety, Swimming Pool Safety, Legionella Prevention, and Norovirus Prevention. Comprehensive pest prevention and control measures are also maintained. Additionally, our housekeeping team safeguards a healthy, fresh environment by utilizing non-toxic, hypoallergenic cleaning products in guestrooms, alongside eco-friendly bath, restroom, and spa amenities.

Sources: [1], [2], [3]

Q: What laundry services are available at Viceroy Riviera Maya?

A: We offer laundry and dry cleaning services, as well as an iron and ironing board in your villa for your convenience.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya provide catering services for meetings or events?

A: Yes, Viceroy Riviera Maya provides on-site food and beverage services for meetings and events. Dining experiences, menu selections, and beverage options are customized directly by the resort to create a tailored culinary experience, and outside catering is generally not permitted.

Sources: [1], [2]

Q: What is the maximum capacity of the largest meeting room/facility at Viceroy Riviera Maya?

A: The maximum capacity of our largest event spaces, including the Beach (11,000 sq. ft.) and the Pool Deck & Coral Bar (1,300 sq. ft.), is 100 guests.

Sources: [1]

Q: What is the maximum meeting space available in the largest room at Viceroy Riviera Maya?

A: The largest event space at Viceroy Riviera Maya is approximately 900 square feet.

Sources: [1]

Q: What types of meeting rooms are available at Viceroy Riviera Maya?

A: Viceroy Riviera Maya offers versatile indoor and outdoor meeting and event venues designed for intimate groups, executive retreats, and private gatherings: * **The Library Lounge:** A luxurious living room extending into an open-air patio, ideal for intimate meetings and boardroom setups for up to 12 guests (approx. 300 sq. ft.). * **La Marea:** A fine-dining loft venue overlooking the beach and gardens, accommodating setups such as boardroom (up to 34), classroom (up to 14), U-shape (up to 30), theater (up to 70), reception (up to 80), and banquet (up to 60) (approx. 1,000 sq. ft.). * **Coral Restaurant + Bar (Rooftop):** An alfresco seaside grill and bar featuring expansive ocean views, accommodating boardroom (up to 22), U-shape (up to 18), theater (up to 60), reception (up to 70), and banquet (up to 40) (approx. 800 sq. ft.). * **Pool Deck & Coral Bar:** An open setting alongside the lagoon pool, accommodating up to 100 guests for banquets, receptions, or theater arrangements (approx. 1,300 sq. ft.). * **Beach:** A beachfront venue accommodating up to 100 guests for ceremonies, receptions, banquets, and theater-style gatherings (approx. 11,000 sq. ft.).

Sources: [1]

Q: Does Viceroy Riviera Maya have any sustainability initiatives?

A: Yes, Viceroy Riviera Maya has an extensive range of sustainability initiatives in place, including: * **Water Conservation:** Low-flow fixtures with leak-detection systems, a drip-irrigation system scheduled for early morning and evening, a sewage treatment plant that reuses treated water for irrigation, and a chlorine-reduction system in the swimming and plunge pools. * **Waste Reduction & Recycling:** A comprehensive recycling program covering glass, cardboard, paper, light bulbs, batteries, printer cartridges, and cell phones; on-site composting of organic waste; recycling of cooking oil; and a garbage separation program. * **Plastic Reduction:** Purified water provided in glass jars in villas and jugs on the beach to minimize plastic bottle usage, along with encouragement for guests to forgo single-use straws. * **Energy & Emissions:** Use of ecological mini-split air conditioning systems, public transportation programs for employees, and a Green Purchasing Policy prioritizing eco-friendly products. * **Eco-Friendly Housekeeping & Spa:** Non-toxic, hypoallergenic cleaning supplies, eco-friendly bath and spa amenities, newspapers printed on recycled paper, and spa treatments incorporating local, organic ingredients from an on-site Shaman Garden. * **Local Sourcing & Community Support:** Utilizing fresh, seasonal produce from local purveyors, providing artisanal organic soaps crafted on the Yucatán Peninsula, donating bedsheets to local communities, and supporting the rural El Naranjal community program through proceeds from special dinners.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya participate in any green programs?

A: Yes, Viceroy Riviera Maya actively participates in a variety of environmental and sustainability initiatives, including: * **Water Conservation:** Low-flow fixtures, leak-detection systems, chlorine reduction in pools, and a drip-irrigation system that reuses treated sewage from the on-site wastewater plant. * **Waste Reduction & Recycling:** A comprehensive recycling program covering glass, cardboard, paper, light bulbs, batteries, cell phones, and printer cartridges; on-site composting of organic waste; garbage separation; and recycling of burned kitchen oil. To minimize single-use plastics, purified water is provided in glass jars in villas and jugs on the beach, and straw-free dining is encouraged. * **Energy & Emissions:** Use of ecological mini-split air conditioning units and public transportation programs for employees. * **Eco-Friendly Purchasing & Housekeeping:** A Green Purchasing Policy prioritizing sustainable products, non-toxic hypoallergenic cleaning supplies, recycled-paper newspapers, and eco-friendly bath and spa amenities, including locally formulated artisanal organic soaps. * **Sustainable Dining:** Sourcing fresh, seasonal, and local ingredients to support regional communities while reducing environmental impact.

Sources: [1], [2], [3]

Q: Are service animals allowed at Viceroy Riviera Maya?

A: Yes, service animals are allowed for persons with disabilities at Viceroy Riviera Maya.

Sources: [1], [2], [3]

Q: Are there any size restrictions for pets at Viceroy Riviera Maya?

A: Yes, pets must weigh under 20 lbs.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya charge an additional fee for pets?

A: Yes, pets are welcome subject to a pet fee of $50 per night (meals are additional). Pets must also weigh under 20 lbs.

Sources: [1], [2], [3]

Q: Is there a pet weight restriction at Viceroy Riviera Maya?

A: Yes, pets must weigh under 20 lbs to stay at Viceroy Riviera Maya.

Sources: [1], [2], [3]

Q: Is Viceroy Riviera Maya pet-friendly?

A: Yes, Viceroy Riviera Maya is pet-friendly. Pets weighing under 20 lbs are welcome for a fee of $50 per night (meals are additional). As part of the VIPets @ Viceroy program, pet-friendly amenities include: - The PetVacay Program - A Mayan Blessing on arrival along with a special doggie treat - Personalized, portable handmade pet palapas - A la carte and personalized meal options

Sources: [1], [2], [3]

Q: What is the limit for pet weight at Viceroy Riviera Maya?

A: Pets visiting Viceroy Riviera Maya must weigh under 20 lbs.

Sources: [1], [2], [3]

Q: What is the pet policy at Viceroy Riviera Maya?

A: Viceroy Riviera Maya welcomes pets weighing under 20 lbs for a fee of $50 per night (meals are additional). Service animals are also welcome. Through our VIPets @ Viceroy and PetVacay program, furry guests can enjoy special amenities including: - A Mayan Blessing upon arrival along with a special doggie treat - Personalized, portable hand-made pet palapas - A la carte and personalized meal options

Sources: [1], [2], [3]

Q: What is the main phone area code at Viceroy Riviera Maya?

A: The main phone area code for Viceroy Riviera Maya is 984 (resort phone number: +52 984 877 3000).

Sources: [1], [2], [3]

Q: Does the Viceroy Riviera Maya offer concierge services?

A: Yes, Viceroy Riviera Maya offers dedicated concierge services to assist you throughout your stay. Our concierge team can help arrange roundtrip airport transportation, coordinate local taxis, schedule personalized activities such as scuba lessons and yoga, fulfill advance requests for special gifts or wine, and provide recommendations to ensure a seamless experience. We also feature unique offerings such as our Soap Concierge to welcome you upon arrival.

Sources: [1], [2], [3]

Q: Can I pay for the deposit with a credit card at Viceroy Riviera Maya?

A: Yes, you can pay for your deposit with a credit card. Required deposits are charged directly to your credit card at the time of booking.

Sources: [1], [2], [3]

Q: How can I modify or cancel my reservation at Viceroy Riviera Maya?

A: To modify, cancel, or manage an existing reservation, you can access the reservation management tool on our website or contact our Guestroom Reservations team directly: * **US and Canada:** +1 800 578 0281 * **Mexico:** 01 800 012 3569 * **International:** +52 984 877 3002 * **Email:** [email protected]

Sources: [1], [2], [3]

Q: Is a credit card required to secure my rate at Viceroy Riviera Maya?

A: Yes, a credit card is required to guarantee your reservation, and the cardholder must be present at check-in.

Sources: [1], [2], [3]

Q: What amenities are complimentary at Viceroy Riviera Maya?

A: At Viceroy Riviera Maya, complimentary amenities and services include: * High-speed wired and wireless Wi-Fi throughout all villas and dining areas * Purified water provided in your guest room * Newspapers available in the lobby * Loaner sunhats available for use at the resort pool * The Painter's Corner experience, with painting materials included (subject to availability)

Sources: [1], [2], [3]

Q: What is the spa cancellation policy at Viceroy Riviera Maya?

A: To modify or cancel a spa reservation without charge, please notify the Spa at least 6 hours prior to your scheduled appointment. For spa packages, ceremonies, or private lessons, cancellations must be made at least 24 hours in advance. Missed appointments without prior notification are subject to a 100% charge for the reserved service.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have HD flat-panel TVs (32 inches or larger) in the rooms?

A: Yes, the villas feature 55-inch Smart TVs.

Sources: [1], [2], [3]

Q: Are there any outdoor spaces or gardens at Viceroy Riviera Maya?

A: Yes, Viceroy Riviera Maya features a variety of beautiful outdoor spaces and garden views. The resort is set between the lush rainforest and the Caribbean Sea, offering outdoor venues and areas such as: * **Gardens and Jungle Settings:** Lush rainforest and garden surroundings, including garden views from La Marea restaurant. * **White-Sand Beach:** An 11,000-square-foot beachfront area along the turquoise Caribbean waters. * **Resort Pool Deck:** A lagoon pool sundeck dotted with swaying palms and cabanas, adjacent to Coral Bar. * **Open-Air & Alfresco Venues:** An open-air patio extending from The Library Lounge and the alfresco rooftop at Coral Restaurant + Bar. * **Private Villa Terraces:** Residential-style private patios, sunbathing decks, hammocks, and private plunge pools surrounded by nature.

Sources: [1], [2], [3]

Q: Do any rooms have a balcony or patio at Viceroy Riviera Maya?

A: Yes, our residential-style private villas, including the Luxury Villa King and Luxury Villa Two Queen, feature their own private patio, complete with an outdoor shower and private plunge pool. Additionally, accommodations offer sun-warmed patios, private terraces, or sunbathing decks to enjoy the surrounding jungle and ocean views.

Sources: [1], [2], [3]

Q: How many rooms are at Viceroy Riviera Maya?

A: Viceroy Riviera Maya features 41 private villas.

Sources: [1], [2], [3]

Q: Can I request delivery of breakfast items through room service at Viceroy Riviera Maya?

A: Yes, you can enjoy breakfast delivered to the privacy of your villa through our in-room dining service. Breakfast is available from 7:00 AM to 11:30 AM, featuring a full menu of morning favorites. Please note that a $4 USD delivery fee, along with applicable taxes and service charges, applies to room service orders.

Sources: [1], [2], [3]

Q: Can I request special dietary options through room service at Viceroy Riviera Maya?

A: Yes. If you have any food allergies or special dietary restrictions, please advise your order taker when placing your in-room dining order, and our Executive Chef can prepare options outside the menu to accommodate your needs.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer breakfast for guests?

A: Yes, Viceroy Riviera Maya offers breakfast daily from 7:00 AM to 11:30 AM at Coral Restaurant + Bar as well as through in-room dining. Additionally, select room rates and packages include daily breakfast.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya offer room service?

A: Yes, room service is available at Viceroy Riviera Maya. Guests can enjoy breakfast, lunch, and dinner delivered directly to their villa, with breakfast served from 7:00 AM to 11:30 AM and all-day dining available from 11:30 AM to 10:30 PM.

Sources: [1], [2], [3]

Q: Is there an additional fee for room service at Viceroy Riviera Maya?

A: Yes, in-room dining orders are subject to a delivery fee surcharge of $4 USD, along with a 16% tax and a 16% service charge.

Sources: [1], [2], [3]

Q: What are the hours of room service at Viceroy Riviera Maya?

A: In-room dining is available during the following hours: * **Breakfast:** 7:00 AM – 11:30 AM * **All Day Dining:** 11:30 AM – 10:30 PM Please note that late-night room service is currently unavailable.

Sources: [1], [2], [3]

Q: What types of food and drinks are available for room service at Viceroy Riviera Maya?

A: At Viceroy Riviera Maya, in-room dining offers a wide variety of breakfast and all-day dining options delivered directly to your villa: **Breakfast (7:00 AM – 11:30 AM)** * **Morning Favorites & Griddle:** Pancakes trio, caramel French toast, Mayan toast, oatmeal, cereals, yogurt with berries and granola, and fresh seasonal fruit. * **Bakery & Breads:** Viennoiseries (concha, croissants, chocolate bread, banana pecan bread), artisanal toasts, and bagels. * **Eggs & Mexican Specialties:** Made-to-order scrambled and fried eggs, omelettes, eggs Benedict, avocado toast, Rancheros, Motuleños, Chilaquiles, Azteca Cake, breakfast burritos, breakfast sandwiches, Croque Madame, and bacon & spinach quiche. * **Breakfast Sides:** Hash browns, refried beans, sautéed spinach, breakfast sausage, and Applewood-smoked bacon. **All-Day Dining (11:30 AM – 10:30 PM)** * **Salads & Soups:** Caesar salad, spring salad, quinoa salad, traditional lime soup, and chicken noodle soup. * **Tacos & Quesadillas:** Catch of the day tacos, shrimp tacos, flank steak tacos, and chicken quesadillas. * **Sandwiches & Burgers:** Beef hamburgers, pulled pork cochinita sandwiches, club sandwiches, BLTs, and Caesar burritos. * **Entrées:** Steak & fries, fettuccine arrabbiata, Catch of the Day "Veracruz style," pan-roasted chicken breast, and beef or chicken fajitas. * **Desserts:** Tres leches cake, churros with caramel and chocolate, and flourless chocolate fudge. **Beverages** * Fresh juices (orange, papaya, grapefruit), specialty juice blends (such as the Green juice with pineapple, chaya, lime, and honey; and Sunrise with mango, strawberry, and orange), and smoothies. Guests may also arrange special private dining experiences in their villa, such as a romantic three-course dinner from La Marea paired with sparkling wine and cocktails.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have a spa on-site?

A: Yes, Viceroy Riviera Maya features an on-site spa, Wayak Spa. Set within a tranquil jungle sanctuary, the spa offers Mayan-inspired rituals, massages, body treatments, facials, and traditional Temazcal ceremonies.

Sources: [1], [2], [3]

Q: What types of treatments are offered at the spa at Viceroy Riviera Maya?

A: Wayak Spa at Viceroy Riviera Maya offers a comprehensive menu of treatments inspired by ancient Mayan traditions and modern wellness practices, including: * **Massages:** A range of therapeutic techniques, such as holistic, deep tissue, reflexology, prenatal (Yo’om), hot stone (Yo'ki'b), and traditional Mayan rebozo alignment (Akbal). * **Facials:** Personalized skincare therapies, including deep cleansing, moisturizing, anti-aging, and treatments tailored for men's skin. * **Body Treatments:** Nourishing body scrubs, masks, and rituals incorporating indigenous ingredients like aloe, coffee, cocoa, and sacred Melipona honey. * **Mayan Traditions & Ceremonies:** Spiritual and energetic rituals, including the traditional Temazcal steam ceremony, couple’s blessing ceremonies (Maya Kamnikte), and the signature Wayak energy cleansing experience. * **Nail & Hair Care:** Manicures, pedicures (including hot stone options), and revitalizing hair treatments. * **Spa Packages & Couples Retreats:** Multi-treatment journeys featuring relaxing baths in handcrafted black Zapote wood tubs. * **Enhancements & Villa Services:** Targeted mini treatments (such as scalp, back, or foot massages) as well as select services available in the privacy of your villa.

Sources: [1], [2], [3]

Q: Is there a hot tub or jacuzzi available at Viceroy Riviera Maya?

A: Yes, a Jacuzzi is available at Wayak Spa, where guests can relax alongside access to the steam room. Additionally, select private villas feature deep soaking tubs.

Sources: [1], [2], [3]

Q: Is there a whirlpool, hottub, or jacuzzi available for guests at Viceroy Riviera Maya?

A: Yes, a Jacuzzi is available at Wayak Spa, where guests can relax with access to the Jacuzzi and steam room as part of their spa experience.

Sources: [1], [2], [3]

Q: Can I host a private pool event at Viceroy Riviera Maya?

A: Yes, you can host private events at our Pool Deck & Coral Bar. Set by our lagoon pool and surrounded by swaying palms, this outdoor venue offers 1,300 square feet of space and can accommodate up to 100 guests for cocktail parties, receptions, welcome gatherings, and other celebrations. For complete privacy, exclusive resort buyouts are also available.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have a poolside bar or restaurant?

A: Yes, Viceroy Riviera Maya features Coral Restaurant + Bar, located alongside the resort pool and pool deck. Guests can enjoy lunch, tropical cocktails, and fresh small bites while relaxing poolside.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya have a swimming pool?

A: Yes, Viceroy Riviera Maya features a resort pool with a sundeck, loaner sunhats, and easy access to Coral Bar. In addition, each of the resort's 41 private villas features its own private plunge pool.

Sources: [1], [2], [3]

Q: Is the pool heated at Viceroy Riviera Maya?

A: The private plunge pools at each villa are heated. Additionally, the water temperature of the pool is 80°F.

Sources: [1], [2], [3]

Q: Does Viceroy Riviera Maya provide transportation arrangements?

A: Yes, our Concierge can coordinate all of your transportation needs. We can arrange pre-booked, roundtrip private transportation from Cancun International Airport (approximately $300 USD plus taxes) as well as taxis, and the resort also offers a dedicated on-property shuttle and driver.

Sources: [1], [2]