Accessibility and Guest Room Security
Q: Are accessible vanities available at Viceroy Snowmass?
A: Yes, accessible roll-under vanities are available in select accessible accommodations, such as the Mobility Accessible Cirque Studio King.
Q: Are mobility accessible rooms and/or kits available at Viceroy Snowmass?
A: Yes, mobility accessible rooms are available at Viceroy Snowmass. Accessible accommodations include options in both the Cirque and Pinnacle Towers, featuring roll-in showers, transfer showers, roll-under vanities, and visual alarms and notification devices: - **Mobility Accessible Cirque Studio King, Transfer Shower** - **Cirque One Bedroom Premium Residence ADA** - **Cirque Two Bedroom Premium Residence ADA** - **Cirque Three Bedroom Den Penthouse ADA** - **Mobility Accessible Pinnacle Studio King, Roll-in Shower** - **Mobility Accessible Pinnacle One Bedroom, Roll-in Shower** - **Mobility Accessible Pinnacle Two Bedroom, Roll-in Shower & Transfer Shower**
Q: Are transfer showers available in guest rooms at Viceroy Snowmass?
A: Yes, transfer showers are available in select accessible guest accommodations at Viceroy Snowmass, including the Mobility Accessible Cirque Studio King and the Mobility Accessible Pinnacle Two Bedroom residence.
Q: Do the room windows at Viceroy Snowmass open for guest comfort and ventilation?
A: Yes, select accommodations, such as our Cirque Studio residences, feature windows that open to allow for fresh air and views of the outdoors. Other residences also offer sliding window walls that connect you directly to the outside environment.
Q: Does the Viceroy Snowmass, have roll-in shower available?
A: Yes, Viceroy Snowmass offers accommodations with roll-in showers, including select mobility-accessible rooms and residences such as the Mobility Accessible Pinnacle Studio King, Mobility Accessible Pinnacle One Bedroom, Mobility Accessible Pinnacle Two Bedroom, and the Cirque Two Bedroom Premium Residence ADA.
Q: Does Viceroy Snowmass provide meeting space for guests?
A: Yes, Viceroy Snowmass provides meeting and event space. The property offers over 13,000 square feet of total event space across flexible venues suitable for executive business meetings, conferences, corporate retreats, and private gatherings. Available spaces include: * **The Grand Ballroom:** 5,628 square feet, divisible into four salons, accommodating up to 600 guests. * **Grand Ballroom Terrace:** 1,000 square feet outdoor patio. * **Lift Line Deck and Patio:** 3,240 square feet seasonal mountainside venue. * **The Summit Meeting Rooms 1 & 2:** Ideal breakout spaces on the 3rd floor. * **Spa Suite Boardroom:** 299 square feet, ideal for intimate boardroom meetings. * **The Vistas:** Private dining and meeting spaces located within Toro Snowmass.
Additional Meeting Equipment
Q: Are tables available in the meeting room(s) at Viceroy Snowmass?
A: Yes, tables are available. For instance, Vista 1 features a table for 10 for small dinners and board meetings, and our various event spaces can be arranged in table-based setups such as banquet, conference, classroom, and U-shape configurations.
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Additional Room Amenities
Q: Are blackout curtains provided in the rooms at Viceroy Snowmass to block out light?
A: Yes, blackout curtains are provided in our rooms and residences.
Q: Are smart TVs available in the rooms at Viceroy Snowmass?
A: Yes, LED Smart TVs are available in the accommodations at Viceroy Snowmass.
Q: Are there USB charging ports available in the guest rooms at Viceroy Snowmass?
A: Yes, USB charging is available in our guest rooms and residences.
Q: Do the guest rooms have air-conditioning at Viceroy Snowmass?
A: Yes, guest rooms at Viceroy Snowmass feature air conditioning, though select amenities may vary depending on the specific room or residence type.
Q: Does Viceroy Snowmass offer a wet bar in the room?
A: Yes, wet bars are offered in select accommodations at Viceroy Snowmass, including studio residences such as the Cirque Studio King, Cirque Studio Queen/Queen, and Pinnacle Studio Two Queens. These wet bars feature conveniences such as a refrigerator and a microwave.
Q: Does Viceroy Snowmass offer in-room coffee/tea maker?
A: Yes, accommodations at Viceroy Snowmass feature an in-room Nespresso coffee machine as well as in-room tea and coffee.
Q: Does Viceroy Snowmass offer outdoor space in the rooms?
A: Yes, many of our residences, suites, and penthouses feature private balconies where you can take in the mountain and alpine views.
Q: Does Viceroy Snowmass provide an in-room safe?
A: Yes, guestrooms at Viceroy Snowmass are equipped with an in-room safe for your valuables.
Q: Is a washer/dryer available in guest rooms at Viceroy Snowmass?
A: Yes, in-unit washers and dryers are available in many of our accommodations, including studios, one-bedroom, two-bedroom, and penthouse residences. Additionally, the resort offers laundry services.
Airport Information
Q: Does Viceroy Snowmass offer a free airport shuttle?
A: Yes, complimentary shared Aspen/Pitkin County Airport transfers are available when booked at least 24 hours prior to arrival. Guaranteed private transfers, transfers from the private terminal of the Aspen Airport, and transfers arranged within 24 hours of arrival are available for an additional charge.
Q: How far is Viceroy Snowmass from the nearest airport?
A: Viceroy Snowmass is located approximately 8 miles from the nearest airport, Aspen/Pitkin County Airport (ASE).
Q: What transportation options are available from the airport to Viceroy Snowmass?
A: We offer several transportation options depending on your arrival airport: * **Aspen/Pitkin County Airport (ASE):** * **Complimentary Shared Transfers:** Provided when booked a minimum of 24 hours prior to arrival. * **Private & Last-Minute Transfers:** Guaranteed private transfers, transfers from the private terminal, and transfers arranged within 24 hours of arrival are available for an additional charge. * **Additional Transport:** The hotel can also secure transportation services, taxis, or bus transport for individuals or groups. * **Eagle County Regional Airport (EGE) & Denver International Airport (DEN):** * On-site rental cars are available, and transfers may be arranged or recommended through the hotel. To arrange airport-to-hotel transportation, please contact our concierge team.
Attractions
Q: What are some popular attractions near Viceroy Snowmass?
A: Popular attractions and points of interest near Viceroy Snowmass include: * **Lost Forest at Elk Camp:** Located on Snowmass Mountain, featuring the Breathtaker Alpine Coaster, ropes courses, a zipline, a climbing wall, disc golf, and hiking trails. * **Fanny Hill:** A short walk from the resort, hosting the popular Snowmass Free Concert Series during the summer. * **Maroon Bells-Snowmass Wilderness:** Famed for iconic hiking trails such as Maroon Lake Scenic Trail and Crater Lake Trail. * **Snowmass Rodeo:** A classic Wild West summer event held weekly in Snowmass Village. * **Cultural & Arts Venues:** Anderson Ranch Arts Center in Snowmass Village, as well as the Aspen Art Museum, Wheeler-Stallard Museum, Theatre Aspen in Rio Grande Park, Aspen District Theatre (hosting Aspen Santa Fe Ballet), and the iconic Belly Up Aspen live music venue. * **Outdoor Recreation:** The Snowmass Downhill Bike Park, Aspen Golf Club, and the scenic slopes of the four area mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk. During winter, Base Village also features The Rink for ice skating.
Audio-Visual Equipment
Q: Are TVs available at Viceroy Snowmass?
A: Yes, TVs are available at Viceroy Snowmass. This includes flat-panel TVs, digital TV, premium TV channels, cable channels, and satellite channels. Subtitles/closed captions are also available on the TVs.
Q: Are video cameras available at Viceroy Snowmass?
A: Yes, security cameras are included at Viceroy Snowmass.
Q: Can I reserve audio-visual equipment at Viceroy Snowmass?
A: Yes, A/V equipment rental is included at Viceroy Snowmass.
Bars
Q: Does Viceroy Snowmass have an on-site bar?
A: Yes, Viceroy Snowmass offers on-site bar and lounge options, including the Viceroy Lounge, which serves handcrafted cocktails and evening bites, Lift Line Tavern featuring craft cocktails, local brews, and wines, and NEST, a poolside bar and grill.
Q: Is the bar open for dinner at Viceroy Snowmass?
A: Yes, the bar is open for dinner. At the Viceroy Lounge, the bar is open daily from 3:00 PM to 10:00 PM, with food service available from 3:00 PM to 9:30 PM.
Q: Is the bar open for lunch at Viceroy Snowmass?
A: Lift Line Tavern is open daily starting at 12:00 PM, offering elevated comfort cuisine alongside craft cocktails, local brews, and global wines. If you are looking to visit the Viceroy Lounge, its bar opens daily at 3:00 PM.
Bathroom & Wardrobe Amenities
Q: Are shower-tub combinations available at Viceroy Snowmass?
A: Yes, shower-tub combinations (bath/shower combos) are available in select accommodations, including the shared bathrooms of the Cirque Two Bedroom Residence, Cirque Two Bedroom Premium Residence, and Cirque Two Bedroom Den Residence.
Q: Does Viceroy Snowmass have walk-in wardrobes or closets?
A: Wardrobes/closets are included in the rooms.
Q: Does Viceroy Snowmass provide slippers for guests?
A: Yes, slippers and bathrobes are provided for guests, though availability may vary depending on the specific room or residence type.
Q: Is a bathrobe provided at Viceroy Snowmass?
A: Yes, bathrobes are provided for guests at Viceroy Snowmass.
Q: Is an iron and ironing board available in the guest rooms at Viceroy Snowmass?
A: Yes, an iron and ironing board are provided as a standard in-room amenity for your convenience.
Q: What bathroom amenities are included at Viceroy Snowmass?
A: Accommodations at Viceroy Snowmass feature luxury full-sized bath amenities by Corpus, plush bathrobes and slippers, and rain showers. Depending on the specific room or residence type, bathrooms may also include bathtubs, shower and tub combinations, or roll-in and transfer showers.
Bedding, Cribs & Rollaways
Q: Are luxury linen types available at Viceroy Snowmass?
A: Yes, luxury linens are featured throughout our rooms, residences, and suites, including premium bedding and 400-thread-count sheets.
Business & Fax Services
Q: Does Viceroy Snowmass offer meeting rooms or conference facilities?
A: Yes, Viceroy Snowmass offers comprehensive meeting rooms and conference facilities. The property features over 13,000 square feet of flexible event space across multiple venues, accommodating everything from executive board meetings to large-scale conferences. Venues include the 5,628-square-foot Grand Ballroom (divisible into four salons), the Spa Suite Boardroom, The Summit Meeting Rooms, private dining event spaces, and scenic outdoor terraces and decks.
Certification
Check-in/out Policies
Q: Can I request early check-in or late check-out at Viceroy Snowmass?
A: Yes, early check-in and late check-out are possible, subject to availability.
Children's & Teen Recreation
Q: Can parents participate in activities at the kids program at Viceroy Snowmass?
A: Yes, parents and families are welcome to participate in activities together. Under our kids activities offerings, the entire family is invited to take part in the village scavenger hunt, and an array of classic board games is available through the concierge or front desk for families looking to enjoy quality time together.
Q: Do I need to make a reservation for the kids program at Viceroy Snowmass?
A: Yes, to book activities for the V Team Kids program, please contact the Concierge desk at least 24 hours in advance.
Q: Does Viceroy Snowmass offer a kids program?
A: Yes, Viceroy Snowmass offers the V Team Kids program. Designed to inspire creativity and fun, the program welcomes young guests at check-in with an adventure book and colored pencils, alongside activities such as village scavenger hunts, family board games, and arts and crafts. Activities can be arranged through the Concierge desk at least 24 hours in advance.
Q: What activities are available in the kids program at Viceroy Snowmass?
A: Through the V Team Kids program at Viceroy Snowmass, children and families can enjoy: * **Adventure Books & Colored Pencils:** Given to young guests at check-in. * **Scavenger Hunts:** A village-wide scavenger hunt with information available at the front desk, ending with a prize for all who complete it. * **Family Games:** A selection of classic board games available daily at the concierge desk, including Monopoly, Sorry, and Scrabble. * **Arts and Crafts:** Creative experiences offered for kids. Activities can be booked by contacting the Concierge desk at least 24 hours in advance.
Q: What offsite activities are available near Viceroy Snowmass?
A: Near Viceroy Snowmass and throughout the Aspen Snowmass area, a wide range of seasonal offsite activities and excursions are available: **Winter Activities:** * **Skiing & Snowboarding:** World-class access across all four mountains: Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk. * **Snowshoeing & Cross-Country Skiing:** Miles of groomed Nordic trails and guided naturalist snowshoe tours with the Aspen Center for Environmental Studies (ACES). * **Snowmobiling:** Backcountry tours through the White River National Forest with views of the Maroon Bells. * **Ice Skating:** Two local rinks in Snowmass Village (The Rink in Base Village and the Snowmass Village Ice Rink at the Recreation Center). * **Elk Camp Adventures:** Winter tubing, the Breathtaker Alpine Coaster, and Ullr Nights celebrations. **Summer & Warmer Month Activities:** * **Hiking & Nature Walks:** Scenic trails including the Maroon Bells-Snowmass Wilderness (Crater Lake Trail, Maroon Lake Scenic Trail), Ditch Trail, and Rim Trail. * **Biking:** Downhill mountain biking at Snowmass Bike Park, extensive singletrack trails, road biking (such as Maroon Creek Road), and local e-bike rentals. * **Water Sports:** Whitewater rafting, kayaking, and stand-up paddleboarding (SUP) on local waterways, as well as Gold Medal fly-fishing on the Roaring Fork and Frying Pan Rivers. * **Horseback Riding:** Guided trail rides through the Rocky Mountains with Snowmass Stables. * **Lost Forest Adventure Park:** Features an alpine coaster, ropes challenge courses, climbing wall, zipline, and high-mountain fishing pond. * **Golf, Tennis & Disc Golf:** 18 holes at Aspen Golf Club, Aspen Tennis facilities, and two 18-hole mountain disc golf courses. * **Sightseeing & Excursions:** Paragliding tandem flights, Jeep/ATV tours, and Redtail Air scenic flight excursions to Moab with river rafting. * **Arts, Culture & Events:** Anderson Ranch Arts Center, Aspen Art Museum, the Wheeler-Stallard Museum, Theatre Aspen, live music at Belly Up Aspen, the weekly Snowmass Rodeo, and the Snowmass Free Concert Series on Fanny Hill.
Coffee Shops, Bars & Lounges
Core Information
Q: Does Viceroy Snowmass have a reservation link?
A: Yes, Viceroy Snowmass offers online booking and reservation options on its website, including a "Book Now" feature and a dedicated link to manage existing reservations.
Q: How do I get in touch with Viceroy Snowmass?
A: You can contact Viceroy Snowmass through the following channels: * **Main Resort Phone:** +1 970-923-8000 * **Guestroom Reservations:** +1 877-235-7577 (International: +1 970-923-8000) * **Dining & Spa Reservations:** +1 970-923-8000 * **Sales & Catering / Meetings & Events:** +1 970-923-8043 **Physical Address:** 130 Wood Road Snowmass Village, Colorado 81615 USA **Mailing Address:** P.O. Box 6985 Snowmass Village, Colorado 81615 USA
Event Planning Services
Fire Safety & Prevention
Q: Are there visual alarms in guest rooms and suites at Viceroy Snowmass?
A: Yes, visual alarms and notification devices are featured in our mobility-accessible guest rooms and residences, including the Mobility Accessible Pinnacle Studio, One Bedroom, and Two Bedroom accommodations.
Fitness Facilities
Q: Are elliptical machines available at Viceroy Snowmass?
A: Yes, the fitness center at Viceroy Snowmass features two Precor elliptical machines, available for guest use 24 hours a day.
Q: Are fitness classes offered at Viceroy Snowmass?
A: Yes, we offer wellness and fitness instruction, including yoga classes and private fitness sessions: * **Yoga Classes:** Guests can join Dream Weaver Yoga classes held in our dedicated first-floor yoga studio, or arrange private indoor and outdoor yoga sessions tailored to all practice levels (with advance booking). * **Private Fitness & Wellness:** Personalized one-on-one sessions and coaching can be arranged with advance reservations. Customized programs can include mat Pilates, interval training, weight and resistance training, stretching, and nutrition consultations.
Q: Are personal trainers available at the fitness center in Viceroy Snowmass?
A: Yes, private training and coaching can be arranged at the fitness center with advance reservations. Personalized private fitness and wellness programs can be customized to suit your specific goals, with options including weight training, interval training, resistance, stretching, Pilates mat, and yoga.
Q: Are there free weights at Viceroy Snowmass?
A: Yes, the fitness center at Viceroy Snowmass features free weights, including dumbbell and kettlebell racks, alongside a full range of strength training and cardio equipment.
Q: Are there weight machines at Viceroy Snowmass?
A: Yes, the fitness center at Viceroy Snowmass features weight and strength training equipment, including a Precor Icarian Multi-Station, as well as dumbbell and kettlebell racks. The fitness center is accessible 24 hours a day with your room key card.
Q: Does the gym at Viceroy Snowmass have treadmills?
A: Yes, the fitness center at Viceroy Snowmass features state-of-the-art cardiovascular equipment, including three Woodway treadmills.
Q: Does the Viceroy Snowmass have a fitness center?
A: Yes, Viceroy Snowmass features a fully equipped, luxurious fitness center located on the third floor. It is accessible 24 hours a day with a room key card and offers a comprehensive range of strength training and cardiovascular equipment—including Woodway treadmills, Precor ellipticals, Peloton bikes, and free weights—along with options for private coaching, yoga, and wellness sessions.
Q: Does Viceroy Snowmass have cardiovascular equipment?
A: Yes, Viceroy Snowmass features a 24-hour fitness center equipped with state-of-the-art cardiovascular machines, including Woodway treadmills, Precor ellipticals, Peloton bikes, Precor recumbent and upright bikes, a water rower, cross trainers, stair climbers, and lateral trainers.
Q: Does Viceroy Snowmass offer exercise bikes?
A: Yes, Viceroy Snowmass offers exercise bikes in the fitness center, including two Peloton bikes, one Precor recumbent bike, and one Precor upright bike.
Q: Is the fitness center extensive or limited at Viceroy Snowmass?
A: Our fitness center provides a comprehensive, fully equipped space accessible 24 hours a day with a room key card. Located on the third floor, it features a full range of strength training and cardio equipment, including: * 3 Woodway treadmills * 2 Precor ellipticals * 2 Peloton bikes * 1 Precor recumbent bike and 1 Precor upright bike * 1 Water rower * 1 Precor Icarian Multi-Station * Dumbbell and kettlebell racks * Fit balls, foam rollers, and sandbags In addition, we offer a dedicated first-floor yoga studio, private yoga instruction, customized private fitness and wellness training, and nutrition consultations.
Q: Is there strength training equipment at Viceroy Snowmass?
A: Yes, Viceroy Snowmass offers a full range of strength training equipment in its fitness center, including a Precor Icarian Multi-Station, dumbbell and kettlebell racks, and sandbags, alongside other fitness and conditioning equipment.
Q: What are the operating hours of the fitness center at Viceroy Snowmass?
A: The fitness center is accessible 24 hours a day with a room key card.
Q: What kind of exercise equipment is available in the fitness center at Viceroy Snowmass?
A: Our fitness center is equipped with a comprehensive selection of cardiovascular and strength training equipment, including: * 3 Woodway treadmills * 2 Precor ellipticals * 2 Peloton bikes * 1 Precor recumbent bike * 1 Precor upright bike * 1 Water rower * 1 Precor Icarian Multi-Station * Dumbbell and kettlebell racks * Fit balls * Foam rollers * Sandbag Cardiovascular machines also include cross trainers, stair climbers, and lateral trainers to support your complete workout routine.
Food Services & Meal Plans
Q: Are there any signature dishes or specialties at the on-site restaurant at Viceroy Snowmass?
A: At Viceroy Snowmass, our dining venues feature several signature dishes and specialties: * **Toro Snowmass:** Highlights include a signature pairing of Cross Creek Ranch Wagyu Sirloin and Maine Lobster Tail, as well as specialty entrées, top sirloin steak, and house-made churros featured on the Taste of Toro prix fixe menu. * **Viceroy Lounge:** Featured specialties include Colorado Wagyu Steak Frites and Pinnacle Salmon, which can be paired with our Smokey Old Fashioned cocktail.
Q: Can I make a reservation at the on-site restaurant at Viceroy Snowmass?
A: Yes, you can make a reservation. All restaurant reservations must be held with a credit card. For reservations at Toro Snowmass, you can contact the restaurant directly at +1 970 923 8000 (parties of 5 and above may call the restaurant to book). Please note that cancellations must be made at least 24 hours in advance for parties of up to 4 guests, and at least 48 hours in advance for parties of 5 or more, to avoid a cancellation or no-show fee.
Q: Does the on-site restaurant at Viceroy Snowmass offer vegetarian or vegan options?
A: Yes, vegetarian options are available on site, including selections at Café V such as a fresh fruit cup, mendiants, and a breakfast veggie burrito. Additionally, our dining team can accommodate dietary restrictions when notified prior to your arrival or reservation.
Q: Does Viceroy Snowmass have an on-site restaurant?
A: Yes, Viceroy Snowmass offers several on-site dining options, including: * **Toro Snowmass:** Contemporary Latin fine dining featuring bold flavors and seasonal ingredients. * **Lift Line Tavern:** Refined comfort food classics, hearty mains, and après dining on Assay Hill. * **Café V:** A daytime café serving freshly brewed espresso, pastries, and grab-and-go selections. * **Viceroy Lounge:** A sophisticated retreat offering inspired craft cocktails and evening bites. Additionally, guests can enjoy in-room dining, seasonal picnic experiences, and poolside refreshments.
Q: Does Viceroy Snowmass offer free breakfast for guests?
A: Breakfast is not complimentary, and standard room rates do not include breakfast. However, you can enjoy a variety of breakfast options at our on-site restaurants, or book special promotions such as the Mountain Mornings Package, which includes daily breakfast.
Q: Is a breakfast buffet included with the stay at Viceroy Snowmass?
A: Room rates at Viceroy Snowmass do not include breakfast, as breakfast is not complimentary. However, guests are welcome to enjoy a variety of breakfast options at our on-site dining venues, or book special room packages—such as the Mountain Mornings Package—that feature daily breakfast.
Q: Is breakfast included at the on-site restaurant at Viceroy Snowmass?
A: Standard room rates at Viceroy Snowmass do not include complimentary breakfast; however, guests can purchase a variety of breakfast options at our on-site restaurants. Additionally, breakfast is included when booking select offers or packages, such as the Mountain Mornings Package, which provides daily breakfast for two at Toro Snowmass.
Q: What are the operating hours of the on-site restaurant at Viceroy Snowmass?
A: The operating hours for the dining venues at Viceroy Snowmass are as follows: * **Toro Snowmass**: * Breakfast: Daily from 7:00 AM – 10:30 AM * Dinner: Wednesday – Saturday from 5:00 PM – 9:00 PM * **Lift Line Tavern**: * Daily from 12:00 PM – 6:00 PM (Happy Hour from 3:00 PM – 5:00 PM) * **Café V**: * Daily from 7:00 AM – 12:00 PM * **Viceroy Lounge**: * Daily, with food service from 3:00 PM – 9:30 PM and bar service from 3:00 PM – 10:00 PM * **In-Room Dining**: * Daily from 7:00 AM – 9:30 PM
Q: What type of cuisine is offered at the on-site restaurant at Viceroy Snowmass?
A: Viceroy Snowmass offers a diverse range of culinary experiences across its on-site dining venues: * **Toro Snowmass:** Upscale contemporary Latin cuisine drawing inspiration from Central and South American culinary traditions, including Colombia, Mexico, Brazil, and Venezuela. * **Lift Line Tavern:** Elevated comfort food classics, hearty mains, and shareable small plates. * **Café V:** Freshly baked pastries, breakfast burritos, sandwiches, salads, and wholesome grab-and-go favorites. * **Viceroy Lounge:** Inspired evening fare—such as Colorado Wagyu Steak Frites and salmon—paired with craft cocktails. * **NEST:** Light bites and al fresco bar-and-grill dining by the pool.
Guest Parking
Q: Are electric car charging stations available at Viceroy Snowmass?
A: Yes, electric car charging stations are available for guests at Viceroy Snowmass.
Q: Does Viceroy Snowmass offer free parking for guests?
A: Standard valet parking is available for $60 per night. However, complimentary valet parking is offered with select packages and stays, including the Colorado Resident Offer and luxury extended stays (for up to one vehicle).
Q: Does Viceroy Snowmass offer on-site parking?
A: Yes, Viceroy Snowmass offers on-site valet parking for $60 per night, along with electric car charging stations for guests.
Q: Is parking available at Viceroy Snowmass?
A: Yes, valet parking is available at Viceroy Snowmass for $60 per night. Electric vehicle charging stations are also available on property for guests.
Q: Is there a limit on the number of vehicles that can park for free at Viceroy Snowmass?
A: For luxury extended stays, complimentary valet parking is limited to up to one (1) vehicle. Standard valet parking is otherwise available for $60 per night.
Q: What are the charges for parking at Viceroy Snowmass?
A: Valet parking at Viceroy Snowmass is available for $60 per night.
Guest Room Internet Access
Q: Do the guest rooms at Viceroy Snowmass have wifi?
A: Yes, guest accommodations at Viceroy Snowmass feature complimentary high-speed Wi-Fi.
Guest Services
Q: Does Viceroy Snowmass offer complimentary coffee in lobby?
A: Yes. Welcome amenities in the lobby for arriving guests typically include beverages such as coffee, tea, and lemonade, though offerings vary from season to season.
Q: Is a safe deposit box available at Viceroy Snowmass?
A: Yes, each guestroom is equipped with an in-room safe for securing your valuables.
Q: Is there a concierge or guest services desk at Viceroy Snowmass?
A: Yes, Viceroy Snowmass has a dedicated concierge team. Our concierge is well-versed in all seasonal activities throughout the Roaring Fork Valley and is available to assist with pre-booking activities, coordinating airport and local transportation, and answering questions to help plan your stay.
Hotel & Lobby Facilities
Q: Are there shops and services at Viceroy Snowmass?
A: Yes, Viceroy Snowmass offers a variety of convenient on-site shops and services, including: * **Four Mountain Sports & Ski Valet:** Located on the third floor during the winter months, offering ski and snowboard equipment rentals, fittings, accessories, apparel, souvenirs, and ski valet services with complimentary overnight storage and equipment transfer. * **Spa Retail Collection:** A curated retail shop located at the full-service spa offering wellness and skincare products. * **Concierge Services:** Dedicated concierge assistance for booking seasonal activities, dining, ski lessons, equipment rentals, and transportation. * **Transportation & Parking:** Complimentary shared Aspen/Pitkin County Airport transfers (with 24 hours' advance notice), local courtesy transportation throughout Snowmass Village, private vehicle transportation options, and valet parking with electric vehicle charging stations. * **Luggage & Gear Shipping:** Door-to-door luggage, ski, and sports gear delivery through Ship & Play / ShipSkis. * **Additional Guest Services:** Seasonal e-bike rentals, laundry services, 24-hour fitness center access, package receiving and holding, in-room dining, and pet-friendly amenities.
Q: Can the concierge at Viceroy Snowmass assist with booking local tours or attractions?
A: Yes, our concierge team is well versed in all seasonal activities throughout the Roaring Fork Valley and is delighted to assist you with booking local tours, excursions, and attractions. They can help arrange a wide range of experiences, including guided tours, outdoor adventures, activities, and event tickets.
Q: Can the concierge at Viceroy Snowmass help with restaurant reservations?
A: Yes, our concierge team can assist you with dining reservations. You can reach out to our concierge through our "Ask Our Concierge" inquiry service or contact the property directly for assistance with your dining arrangements.
Q: Does the concierge at Viceroy Snowmass arrange transportation services?
A: Yes, our concierge team can arrange transportation services, including airport-to-hotel transfers and private vehicle transportation to and from Aspen. Please contact the concierge team to coordinate your arrangements.
Q: Does Viceroy Snowmass have a gift shop or newsstand?
A: Yes, during the winter months, Four Mountain Sports operates a shop on the third floor of the resort, offering apparel, souvenirs, and ski and snowboard accessories.
Q: Does Viceroy Snowmass offer non-smoking public areas?
A: Yes, Viceroy Snowmass is a smoke-free environment.
Q: Does Viceroy Snowmass offer on-site laundry services?
A: Yes, Viceroy Snowmass offers laundry services for guests.
Q: Is smoking allowed at Viceroy Snowmass?
A: Viceroy Snowmass is a smoke-free environment, and smoking is not permitted on the property.
Q: Which amenities does Viceroy Snowmass offer?
A: Viceroy Snowmass offers a wide range of luxury hotel, wellness, and in-room amenities, including: **Resort & Property Amenities:** * **Pool & Terrace:** A year-round heated slope-side pool, three soaking tubs, and a pool terrace with cabanas and poolside dining. * **The Spa at Viceroy Snowmass:** A 7,000-square-foot holistic spa offering tailored massages, facials, body rituals, private locker rooms with plunge pools and an infrared sauna, and a relaxation lounge. * **Fitness Center:** A 24-hour facility accessible via key card, featuring strength training equipment, state-of-the-art cardio machines, and private coaching options. * **Ski & Winter Amenities:** Direct ski-in/ski-out mountain access, an on-site Four Mountain Sports shop, ski valet, ski concierge, and equipment rentals and storage. * **Dining & Lounges:** On-site venues including Toro Snowmass (upscale Latin-inspired cuisine), Lift Line Tavern, Viceroy Lounge, and Café V, alongside in-room dining and private dining spaces. * **Transportation & Parking:** Complimentary shared Aspen/Pitkin County Airport transfers (with 24 hours' notice), local courtesy transportation throughout Snowmass Village, valet parking, and electric vehicle charging stations. * **Seasonal Activities:** Summer e-bike rentals, guided horseback rides, and curated mountain picnics. * **Family & Pet Programs:** V-Team Kids Club activities and pet-friendly accommodations through the VIPets program. * **Events & Business:** Over 13,000 square feet of meeting and event spaces, including the Grand Ballroom, outdoor terraces, boardrooms, and high-speed Wi-Fi throughout public spaces. **Room & Residence Amenities:** * Gas fireplaces with seating areas * Private balconies with mountain or village views (select accommodations) * Kitchenettes or full gourmet kitchens equipped with microwaves and refrigerators * Nespresso coffee machines and in-room tea * Large flat-screen LED Smart TVs * Premium bedding with 400-thread-count luxury linens * Bathrooms with rain showers, soaking tubs, bathrobes, slippers, and luxury bath amenities * In-room safes, irons and ironing boards, and desks * Floor-to-ceiling windows and blackout curtains * Complimentary high-speed Wi-Fi
Hotel Category
Q: Does Viceroy Snowmass have a reward program?
A: Yes, Viceroy Snowmass participates in the Viceroy DISCOVERY loyalty program, offering members exclusive perks such as 10% savings with member rates.
Hotel Security
Housekeeping Services
Q: Is there a nightly refresh service available at Viceroy Snowmass?
A: Evening turndown service is offered during the winter season from 5:00 PM to 9:00 PM.
Q: What enhanced hygiene or cleanliness protocols are in place at Viceroy Snowmass?
A: At Viceroy Snowmass, several hygiene, sanitation, and green cleanliness protocols are in place: * **Green Housekeeping:** Housekeeping utilizes an Electrolyzer system to produce non-toxic, hypoallergenic cleaning products in-house, promoting healthy and fresh indoor air quality. In addition, in-room dishwashers, sinks, and laundry facilities are stocked with eco-friendly cleaning products. * **Staff Training:** Team members receive specialized training in sanitation and hygiene practices. * **Hand Sanitizing Stations:** Hand sanitizer is readily available throughout facilities and near high-touch doors. * **Spa & Wellness Hygiene Standards:** Guests are asked to wash hands prior to treatments, and posted sanitation and hygiene protocols are maintained throughout the spa. Guests who are feeling unwell with a fever or cough, or who are under isolation or quarantine directives, are asked to refrain from visiting the spa. Special sanitation or hygiene requests can also be accommodated upon advance notice.
Kitchen Amenities
Q: Do guest rooms at Viceroy Snowmass have a microwave?
A: Yes, accommodations at Viceroy Snowmass feature a microwave, typically provided as part of the wet bar or efficiency-style kitchenette.
Q: Do guest rooms at Viceroy Snowmass have a mini fridge?
A: Yes, guest accommodations feature a refrigerator or mini-refrigerator. Studios and select residences include an efficiency kitchenette or wet bar equipped with an undercounter refrigerator and microwave, while multi-bedroom residences feature fully equipped gourmet kitchens.
Q: Do rooms at Viceroy Snowmass have a refrigerator?
A: Yes, accommodations at Viceroy Snowmass include refrigerators, ranging from undercounter or mini-refrigerators in studio residences to full refrigerators in larger residences and suites.
Q: Is a stove available in rooms at Viceroy Snowmass?
A: Yes, select residences feature fully equipped kitchens appointed with upscale appliances, including a Wolf range.
Local Area & Office Transportation
Q: Does Viceroy Snowmass offer free local transportation?
A: Yes, Viceroy Snowmass offers complimentary local courtesy transportation throughout Snowmass Village. In addition, the resort provides complimentary shared airport transfers to and from Aspen/Pitkin County Airport when arranged at least 24 hours prior to arrival.
Meeting Facilities
Q: Does Viceroy Snowmass provide catering services for meetings or events?
A: Yes, Viceroy Snowmass provides catering services for meetings and events. Customized event pricing typically includes venue space, catering, bar service, and event setup, and our dedicated Sales & Catering team is available to assist with all your dining and event planning needs.
Q: How many meeting rooms are available at Viceroy Snowmass?
A: Viceroy Snowmass offers 11 meeting rooms.
Sources: [1]
Q: Is there a dedicated event planner available for meetings at Viceroy Snowmass?
A: Yes, hosting a meeting or group event at Viceroy Snowmass includes the support of our dedicated planning team, as well as assistance from our creative sales and catering staff to help coordinate your event.
Q: What is the maximum capacity of the largest meeting room/facility at Viceroy Snowmass?
A: The largest event space at Viceroy Snowmass is The Grand Ballroom, which can accommodate up to 600 guests in a theater setup or up to 580 guests for a reception.
Sources: [1]
Q: What is the maximum meeting space available in the largest room at Viceroy Snowmass?
A: The largest event venue at Viceroy Snowmass is The Grand Ballroom, offering 5,628 square feet (523 square meters) of meeting and event space.
Sources: [1]
Q: What is the total meeting room space at Viceroy Snowmass?
A: Viceroy Snowmass offers over 13,000 square feet of event space across 11 meeting rooms.
Sources: [1]
Q: What types of meeting rooms are available at Viceroy Snowmass?
A: Viceroy Snowmass features a versatile collection of 11 meeting rooms and event venues, ranging from intimate boardrooms to full-scale conference spaces: * **The Grand Ballroom:** A 5,628-square-foot centerpiece venue with floor-to-ceiling mountain views, divisible into four separate salons, featuring outdoor terrace access and winter ski-in/ski-out access. * **Grand Ballroom Terrace:** A 1,000-square-foot outdoor patio ideal for receptions. * **The Summit Meeting Rooms 1 & 2:** Two breakout meeting rooms (924 and 966 sq ft) located on the third floor, available seasonally in the summer and fall. * **Spa Suite Boardroom:** A sophisticated 299-square-foot room designed for executive boardroom meetings, green room needs, or private office space. * **The Vistas (Vista 1 & Vista 2):** Private dining and small meeting spaces located within the Toro Snowmass restaurant, ideal for board meetings and private dinners. * **Lift Line Deck and Patio:** A 3,240-square-foot seasonal mountainside outdoor venue available for summer and fall events, brunches, lunches, and receptions.
Sources: [1]
MESH Data
Q: Does Viceroy Snowmass have any sustainability initiatives?
A: Yes, Viceroy Snowmass is dedicated to comprehensive environmental and sustainability initiatives across the property: * **LEED® Gold Certification & Energy Efficiency:** The property was designed and awarded LEED Gold certification. It is 30% more energy efficient than standard construction thanks to improved insulation, high-performance windows, and efficient, centrally controlled mechanical and electrical systems. * **Water Conservation:** All fixtures throughout the hotel are low-flow, reducing water consumption by an anticipated 31% (saving approximately 1.35 million gallons annually). * **Green Housekeeping:** Housekeeping uses a state-of-the-art Electrolyzer system to create non-toxic, hypoallergenic in-house cleaning products. Guest accommodations feature large, reusable, cleaned, and resealed bath amenity bottles to reduce small-bottle waste, and in-room laundry, dishwashers, and sinks are stocked with eco-friendly cleaning supplies. * **Waste Management & Recycling:** A comprehensive recycling program is in place for plastic, glass, cardboard, and paper. * **Green Meetings & Purchasing:** The resort offers tailored Green Meeting initiatives for groups and adheres to a Green Purchasing policy that prioritizes eco-friendly and sustainable products whenever possible.
Q: Does Viceroy Snowmass participate in any green programs?
A: Yes, Viceroy Snowmass participates in extensive green and sustainability initiatives, including: * **LEED Gold Certification:** The property was designed, registered, and awarded Gold certification under Leadership in Energy and Environmental Design (LEED®), operating 30% more energy efficiently than standard builds. * **Green Housekeeping:** Housekeeping utilizes a state-of-the-art Electrolyzer system to create non-toxic, hypoallergenic cleaning products in-house, provides reusable, refillable bath amenities, and stocks in-room appliances with eco-friendly cleaning products. * **Green Purchasing Policy:** A dedicated policy committing to sourcing sustainable, eco-friendly products whenever possible. * **Green Meeting Initiatives:** Eco-friendly meeting options tailored to group needs and requests. * **Water Conservation & Waste Management:** Features low-flow water fixtures throughout the property and a comprehensive recycling program for plastic, glass, cardboard, and paper.
Pet Policies
Q: Are service animals allowed at Viceroy Snowmass?
A: Yes, service animals are welcome at Viceroy Snowmass. Please notify the hotel when making your reservation so the pet fee can be waived; proof of documentation is not required.
Q: Are there any size restrictions for pets at Viceroy Snowmass?
A: Yes, dogs are welcome to stay in our guestrooms if they are under 100 lbs and fully house-trained.
Q: Does Viceroy Snowmass charge an additional fee for pets?
A: Yes, Viceroy Snowmass welcomes pets subject to a nightly pet fee, with rates starting at $150. However, the fee is waived for service animals, and there is no additional pet fee when booking the VIPets Package rate.
Q: Does Viceroy Snowmass offer pet amenities like beds or bowls?
A: Yes, Viceroy Snowmass offers pet amenities. In your room, you will find a dog bed as well as food and water bowls (available upon request and based on availability). Additionally, arriving pets are greeted with a bag containing a leash and doggie bags, treats can be ordered through room service, and dog walking can be locally sourced through the concierge. For guests booking the VIPets Package, inclusions also feature a dog bed, food and water bowls, a dog toy to keep, and a Viceroy Snowmass Dog Amenity.
Q: Is there a pet weight restriction at Viceroy Snowmass?
A: Yes, dogs are welcome to stay in guestrooms as long as they are under 100 lbs and fully house-trained.
Q: Is Viceroy Snowmass pet-friendly?
A: Yes, Viceroy Snowmass is pet-friendly. Through the VIPets @ Viceroy program, dogs under 100 lbs that are fully house-trained are welcome to stay in guestrooms. Key details of the pet policy include: - **Pet Fee:** Pets are welcome subject to a nightly pet fee starting at $150 (the fee is waived for service animals, with advance notice at the time of reservation). A dedicated VIPets Package is also available, which waives additional pet fees. - **Advance Notice:** Guests are asked to notify the hotel prior to arrival that they will be traveling with a pet. - **Amenities:** Arriving pets receive a welcome bag with a leash and doggie bags. Dog beds as well as food and water bowls are available in-room upon request (subject to availability). Treats can be ordered through room service, and dog-walking services can be arranged locally through the concierge.
Q: What is the limit for pet weight at Viceroy Snowmass?
A: Dogs staying at Viceroy Snowmass must be under 100 lbs and fully house-trained.
Q: What is the pet policy at Viceroy Snowmass?
A: At Viceroy Snowmass, dogs are warmly welcomed in our guestrooms subject to a nightly pet fee starting at $150 (the fee is waived for service animals, as well as for stays booked under our VIPets Package Rate). Key details of our pet policy include: - **Weight and Training:** Dogs must be under 100 lbs and fully house-trained. - **Advance Notice:** Please advise the hotel prior to your arrival that you will be bringing a pet. If traveling with a service animal, please notify us when making your reservation; documentation is not required, and the pet fee will be waived. - **Amenities:** Through our VIPets program, your pet will be greeted upon arrival with a gift bag containing a leash and waste bags. In-room dog beds and food and water bowls are available upon request and based on availability. Additional pet treats can be ordered through room service, and dog-walking services can be arranged through the concierge.
Phone & Fax Information
Reception And Guest Services
Q: Does the Viceroy Snowmass offer concierge services?
A: Yes, Viceroy Snowmass offers dedicated concierge services. Our concierge team is well-versed in all seasonal activities for the Roaring Fork Valley and is available to assist with recommendations, pre-booking activities, transportation arrangements, and more.
Reservations Policies
Q: Can I make a reservation without a credit card at Viceroy Snowmass?
A: No, a credit card is required to hold and guarantee reservations at Viceroy Snowmass, including guestroom bookings, dining reservations, and spa appointments.
Q: How can I modify or cancel my reservation at Viceroy Snowmass?
A: To manage, modify, or cancel an existing guestroom reservation, you can contact the reservations team directly by phone at +1 877 235 7577 (or internationally at +1 970 923 8000), by email at [email protected], or online through the Viceroy website. If you need to change or cancel other reservations: * **Spa Appointments:** Changes or cancellations require at least 24 hours' advance notice to avoid being charged in full. * **Dining Reservations:** Parties of up to 4 guests must cancel at least 24 hours in advance, while parties of 5 or more must cancel at least 48 hours in advance.
Q: Is a credit card required to secure my rate at Viceroy Snowmass?
A: Yes, a valid credit card is required to guarantee your reservation.
Q: What amenities are complimentary at Viceroy Snowmass?
A: Complimentary amenities and services at Viceroy Snowmass include: * **High-Speed Internet:** Wireless and wired high-speed internet access in all guest accommodations and public spaces. * **Airport Transportation:** Shared transfers to and from Aspen/Pitkin County Airport (ASE), when reserved at least 24 hours prior to arrival. * **Ski Storage & Transfer:** Overnight storage and transfer of ski and snowboard equipment through Four Mountain Sports.
Room Inventory
Q: Are all guestrooms at Viceroy Snowmass non-smoking?
A: Yes, Viceroy Snowmass is a completely smoke-free environment.
Q: Are connecting rooms available at Viceroy Snowmass?
A: Yes, connecting accommodations are available at Viceroy Snowmass. We offer a variety of connecting suites and residences across both our Cirque and Pinnacle towers, ranging from one-bedroom connecting suites up to expansive three-bedroom connecting suites with diverse bedding configurations.
Q: Are smoking rooms available at Viceroy Snowmass?
A: No, smoking rooms are not available. Viceroy Snowmass is a smoke-free environment.
Q: Are there any outdoor spaces or gardens at Viceroy Snowmass?
A: Yes, Viceroy Snowmass offers several outdoor spaces, including: * **Lift Line Deck and Patio:** A seasonal mountainside deck and patio offering valley views near the pool, ideal for outdoor gatherings, receptions, and dining. * **Grand Ballroom Terrace:** An outdoor patio located just outside the Grand Ballroom offering mountain views. * **Mountainside Ceremony Terrace:** An outdoor alpine terrace setting for ceremonies. * **Slope-Side Pool Terrace & Deck:** A year-round outdoor pool terrace and pool deck.
Q: Do any rooms have a balcony or patio at Viceroy Snowmass?
A: Yes, several accommodations at Viceroy Snowmass feature private balconies, offering beautiful views of the surrounding mountains and alpine landscape. These include a variety of residences, suites, and penthouses across both the Cirque and Pinnacle Towers, such as the Pinnacle and Cirque One-Bedroom Residences, multi-bedroom residences, and bi-level penthouses.
Room Related Taxes & Fees
Room Service
Q: Can I request delivery of breakfast items through room service at Viceroy Snowmass?
A: Yes, in-room dining is available to deliver breakfast directly to your room or residence. In-room dining service is open daily from 7:00 AM to 9:30 PM.
Q: Does Viceroy Snowmass offer breakfast for guests?
A: Yes, breakfast is available for guests. While standard room rates do not include complimentary breakfast, you can enjoy breakfast options at on-site dining venues such as Café V, through in-room dining, or by booking packages such as the Mountain Mornings Package, which includes daily breakfast for two.
Q: Does Viceroy Snowmass offer room service?
A: Yes, in-room dining is available at Viceroy Snowmass. Breakfast, lunch, and dinner can be delivered directly to your room or residence daily from 7:00 AM to 9:30 PM.
Snow Skiing & Snowboarding
Q: Does Viceroy Snowmass offer ski-in/ski-out access?
A: Yes, Viceroy Snowmass is a ski-in, ski-out resort located directly on Snowmass Mountain, offering guests convenient direct slope access alongside ski valet services.
Q: How far is the ski area to the Viceroy Snowmass?
A: Viceroy Snowmass is a ski-in, ski-out resort located directly on Snowmass Mountain, allowing you to catch the lifts just steps away from your room.
Q: Is the Viceroy Snowmass at a ski area?
A: Yes, Viceroy Snowmass is a ski-in, ski-out resort located directly on Snowmass Mountain.
Spa Facilities
Q: Does Viceroy Snowmass have a spa on-site?
A: Yes, Viceroy Snowmass features an expansive, 7,000-square-foot full-service spa on-site. The spa offers a wide range of holistic treatments, including signature body rituals, customized massages, and advanced facials, along with relaxation amenities such as locker rooms with plunge pools, private showers, and tranquil relaxation lounges.
Q: What types of treatments are offered at the spa at Viceroy Snowmass?
A: The Spa at Viceroy Snowmass offers a wide range of holistic treatments, including massages, body rituals, and advanced facials: * **Massages & Signature Body Rituals:** Options include the Viceroy Custom Massage, CBD Massage, High Altitude Massage, Arnica Therapeutic Massage, Dry Brush & Massage, Tranquil Stone Massage, Perinatal/Postnatal Massage, and Couples Retreat. * **Body Treatments & Wraps:** Offerings include the Champagne Indulgence Soak, Scrub and Massage, Vital Body CBD Wrap and Massage, Piña Colada Body Wrap, Espresso Limon Slimming Body Treatment, and After Sun Body Treatment. * **Facials:** Skincare therapies include the Viceroy Custom Facial, iS Clinical Fire and Ice Facial, Champagne Enzyme Facial, Flash Brightening Peel, O2 Infusion Facial, and Ultimate Renewal Facial. * **Enhancements:** Services can be personalized with enhancements such as Gua Sha, cupping, CBD, warm oil scalp treatments, hair repair masks, LED light therapy, and sonic dermaplaning.
Specialty Pools
Q: Is there a hot tub or jacuzzi available at Viceroy Snowmass?
A: Yes, Viceroy Snowmass features three year-round soaking tubs (hot tubs) located on the third-floor terrace, slope-side of Assay Hill. They are available for hotel guests and are generally maintained at a soothing temperature of 101–102°F.
Q: Is there a whirlpool, hottub, or jacuzzi available for guests at Viceroy Snowmass?
A: Yes, Viceroy Snowmass features three slope-side hot tubs/soaking tubs alongside the year-round heated pool on the third floor of Assay Hill. The hot tubs are reserved for hotel guests and are generally maintained at a relaxing 101–102°F.
Swimming Pools
Q: Does Viceroy Snowmass have a poolside bar or restaurant?
A: Yes, Viceroy Snowmass offers poolside dining. The adjacent bar and grill, Lift Line Tavern, provides an al fresco dining experience with light bites and drinks right by the resort pool.
Q: Does Viceroy Snowmass have a swimming pool?
A: Yes, Viceroy Snowmass features a year-round heated outdoor pool alongside three soaking tubs located slope-side on the third floor of Assay Hill.
Q: Is the pool at Viceroy Snowmass indoor or outdoor?
A: The pool at Viceroy Snowmass is an outdoor, year-round heated pool located slope-side on the third floor.
Q: Is the pool at Viceroy Snowmass open year-round?
A: Yes, our heated resort pool and soaking tubs are open year-round.
Q: Is the pool heated at Viceroy Snowmass?
A: Yes, Viceroy Snowmass features a year-round heated pool, which is generally kept at a comfortable temperature between 90°F and 93°F depending on the season.
Walk Policies
Q: Does Viceroy Snowmass provide transportation arrangements?
A: Yes, Viceroy Snowmass provides several transportation options and arrangements: * **Aspen Airport Transfers:** Complimentary shared ground transfers to and from Aspen/Pitkin County Airport (ASE) are provided when booked at least 24 hours in advance. Guaranteed private transfers, transfers arranged within 24 hours of arrival, and transfers from the airport's private terminal are available for an additional fee. * **Aspen Transportation:** Private vehicle transportation to and from Aspen is offered, starting at $150 plus tax one way. * **Additional Services:** The concierge team can pre-book airport transportation, Viceroy vehicles, area taxi services, or bus transportation for individuals and groups. The resort also features a dedicated on-property shuttle and driver.